HANDSET PROTECTION

INSURANCE SERVICE WARRANTY

PROGRAM

INSURANCE HIGHLIGHTSThis Program provides replacement handset service to Cricket Communications customers enrolled as certificate holders under Master Policy No. IM 5470993. This coverage is being provided by Zurich American Insurance Company through eSecuritel Agency, LLC and is administered by eSecuritel Holdings, LLC.

Insurer: Zurich American Insurance Company

Address: 1400 American Lane Schaumburg, IL 60196

Named Insured: Cricket Communications, Inc.

Address: 5887 Copley Dr San Diego, CA 92111 Phone 1-800-CRICKET (1-800-274-2538)

Authorized Representative: eSecuritel Agency, LLC

Address: PO Box 03 Alpharetta, GA 30009 Phone 1-855-309-8342

OTHER MATERIAL INSURANCE DISCLOSURES

+ This brochure contains a summary of information regarding the Program. In addition, this program may change or be modified during your term. We will not cover loss or damage caused directly or indirectly by any of the exclusions listed in the complete Insurance policy. PLEASE VISIT WWW.ESECURITEL.COM/MYCRICKET TO VIEW THE COMPLETE INSURANCE POLICY CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES, AND WHAT IS AND IS NOT COVERED.

+ You are not required to purchase insurance to activate wireless service. You are not required to enroll in the portable electronics insurance program in order to purchase or lease portable electronics devices or services. The employees of this location are not qualified or authorized to discuss or evaluate insurance coverage. Any questions regarding the Handset Protection Program should be directed to eSecuritel at (855) 309-8342.

+ You are not required to purchase the Service Warranty Agreement to purchase the lost, stolen and accidental damage coverage under the Handset Protection Program. You may purchase the insurance on a standalone basis for a monthly premium of $4.00 or $9.00, based on your handset, by calling eSecuritel at (855) 309-8342.

+ This coverage may provide a duplicate of other sources of coverage. Contact your insurance agent to determine if you have coverage for your wireless device under existing insurance policies you may own for your wireless device. Your renters or homeowners policy may provide the insurance you need. Ask about any policy exclusions. Review your deductible and coverage amounts to be sure they still fit your needs.

+ You are not eligible for the Handset Insurance Program if you have completed 2 claims within the past 12 months.

+ You may cancel at any time by calling Cricket Customer Service at 1-800-CRICKET (1-800-274-2538). Any unearned premium will be refunded in accordance with applicable law.

DISCLAIMER: This is intended as a general description of handset insurance to qualified customers, provided solely for informational purposes. Nothing herein should be construed as a solicitation, offer, advice, recommendation, or any other service with regard to any type of insurance product. The insurance policy is the contract that specifically and fully describes your coverage, terms and conditions. The description of the policy provisions gives a broad overview of coverage and does not revise or amend the policy. Zurich American Insurance Company does not provide nor is affiliated with the other services provided as part of the offering.

SERVICE WARRANTY AGREEMENT HIGHLIGHTSThis Service Warranty Agreement may be referred to as an

extended limited warranty in CT, DC, FL, IN, LA, ME, MA, MI,

NJ, NC, PA, RI, SD, or WI and a service contract in all other

states. THIS SERVICE WARRANTY AGREEMENT IS NOT A

CONTRACT OF INSURANCE.

Service Warranty Coverage

Replacement of Wireless Handset if, under normal

conditions and use, the Wireless Handset on record with

eSecuritel fails to operate properly due to manufacturer’s

defects or workmanship after the expiration of the

manufacturer’s warranty.

Eligibility

The Service Warranty Agreement is not available for

purchase on a standalone basis. You must remain an active

enrolled customer of the Handset Protection Program

provided by Cricket Communications, under Master Policy

No. IM 5470993 to be eligible for this Service Warranty

Agreement. If you fail to remain an active enrolled subscriber

of such Handset Protection Program, regardless of cessation

reason, this Service Warranty Agreement shall be terminated.

Service Fee

Service Fee is one dollar per month.

Purchaser & Seller

The Purchaser (Subscriber) of this Agreement is the owner

of the covered equipment. The Seller of this Agreement is

listed on your receipt.

Service Warranty Provider & Administrator

Obligor in All States Except FL & WA

Administrator in All States

eSecuritel Holdings, LLC (eSecuritel)

P.O. Box 03

Alpharetta, GA 30009

Phone 1-866-277-6325

Obligor in Florida

Dealers Assurance Company

3518 Riverside Drive

Upper Arlington, OH 43221

Phone 1-800-282-8913

Obligor in Washington

Dealers Alliance Corporation

3518 Riverside Drive

Upper Arlington, OH 43221

Phone 1-800-282-8913

OTHER MATERIAL SERVICE WARRANTY DISCLOSURES+ This brochure contains a summary of information

regarding the eSecuritel Service Warranty Agreement and is not a full and complete version. Some provisions may differ by state based upon applicable state law. PLEASE READ THE COMPLETE SERVICE WARRANTY AGREEMENT CAREFULLY TO DETERMINE YOUR RIGHTS, DUTIES, AND WHAT IS AND IS NOT COVERED. For more information or to obtain a complete copy of this Agreement, visit esecuritel.com/mycricket or call (855) 309-8342.

+ If you reside in Washington, the claim limit is not applicable.

+ You are not required to purchase this Agreement to purchase products or services from Cricket Communications. This coverage may provide a duplicate of other sources of coverage.

+ The obligations of eSecuritel under this Agreement are backed by the full faith and credit of the eSecuritel’s parent company Brightstar Corp 9725 NW 117th Ave, #300, Miami, FL 33178 (1-304-421-6000) except in the states listed below where the obligations are insured pursuant to a service contract reimbursement insurance policy issued to eSecuritel. If eSecuritel does not perform its obligations hereunder within sixty (60) days after the Subscriber files a claim with eSecuritel, the Subscriber is entitled to file a claim directly with insurer indicated for the customer’s state at the below address.

+ CA, CT, FL, GA, OK, UT, and WI Customers: Dealers Assurance Company 3518 Riverside Drive Upper Arlington, OH 43221 Phone 1-800-282-8913

© 2013 Cricket Communications, Inc. CRT-ESEC 09/13

WHY SIGN UP?The Handset Protection Program is designed to give you peace of mind. It combines its insurance and service warranty programs to provide you maximum program coverage. By signing up now, you can protect yourself and avoid the aggravation should your phone be lost, stolen, accidentally damaged or malfunctioning.

PROGRAM VALUE EXAMPLES

HANDSETMODEL

RETAILPRICE*

6 MO.PREMIUM DEDUCTIBLE SAVINGS**

Model A $129 $30 $40 $59

Model B $239 $30 $70 $139

Model C $349 $30 $140 $179

Model D $600 $60 $200 $340

*Based on the non-contract, non-subsidized new retail price of the handset.**Savings based on placing only one approved claim (allotted in a 12 mo. period).

HOW DO I ENROLL?It’s simple! To be eligible for immediate coverage, sign up when you purchase or upgrade to a new device or within 30 days of purchase or upgrade. If you enroll after 30 days of purchasing your device, your coverage will begin 30 days after enrollment. Please note, your handset must be fully operational at the time of Program activation to be eligible for coverage.

HOW DO I REPORT A CLAIM?Step 1: If your device was lost or stolen

Call Cricket Customer Care at (800) 274-2538 to suspend your service and protect against unauthorized use of your account and device.

Step 2: Call eSecuritel

Call eSecuritel’s Customer Care Center at (855) 309-8342. Claims must be reported within 60 days of the incident, loss or first failure. Proof of loss, ownership, and/or identity will need to be provided, if requested. Only the account holder or authorized user of the account may file a claim.

Please have the following information ready:

+ The wireless phone number + The account holder’s billing address + Wireless phone model and unique serial number (ESN or MEID) + Date, time, location and detailed description of the incident or first failure + Signed affidavit of loss or theft (if requested)

Please keep your replacement device’s receipt, original box, manual and all packaging materials for warranty purposes.

HANDSET PROTECTION PROGRAM

PHONE RETAIL VALUE

<= $59.99

PHONERETAIL VALUE$60 -

$129.99

PHONERETAIL VALUE$130 -

$249.99

PHONERETAIL VALUE$250-

$299.99

PHONERETAIL VALUE $300-

$398.99

PHONERETAIL VALUE

>= $399.00

BROADBAND DEVICES

MONTHLYSUBSCRIBERFEE

$5.00 $5.00 $5.00 $5.00 $5.00 $10.00 $5.00

DEDUCTIBLE $20.00 $40.00 $70.00 $115.00 $140.00 $200.00 $20.00

The monthly subscriber fee includes the insurance premium and service contract fee. Deductibles are based on the non-contract, non-subsidized new retail price of the phone model when you originally enrolled your phone. The deductible must be paid before

you receive your replacement equipment and is non-refundable.

What is covered?

The Handset Protection Program covers the wireless handset (device, standard battery & wall charger) from loss, theft, accidental damage (including liquid damage) and malfunction (after the manufacturer’s warranty expires).

What is not covered?

Normal wear, pre-existing damage/malfunction, and cosmetic damage to your wireless handset are not covered. Other exclusions apply.

When am I covered?

To be eligible for immediate coverage, you have 30 days from purchase of your new Cricket handset or upgrade to enroll in the Program. If you select coverage afterwards, your coverage will begin 30 days following purchase of the Program.

Is the program renewable?

Sure! Renewals are automatic for as long as you pay your monthly subscriber fee.

What are the claim limits?

Up to 2 replacements within a 12-month period for both your lost, stolen, accidental damage and malfunction coverage components of the Program.

What kind of replacement equipment will I receive?

Replacements may be new or refurbished equipment. Refurbished equipment may have minor cosmetic flaws and contain non-original manufacturer parts and accessories. If the exact make and model is not available, your replacement will be of like kind and quality.

How will I be billed?

Your monthly subscriber fee will be added to your monthly Cricket Communications wireless bill. Payment is due in advance of coverage.

How can I cancel?

You may cancel at any time by calling Cricket Customer Care at 1-800-274-2538.

Visit esecuritel.com/mycricket to View the Full Terms & Conditions and Determine Your Rights, Duties, and Exclusions.

The Handset Protection Program combines insurance and service warranty offerings. The Insurance Program is available for purchase separately and will include coverage for lost, stolen, and damaged devices.

FILE A CLAIM WORKSHEET CARD

Use this area below to jot down important information about your equipment. Then, if you need to make a claim you’ll have the required information to make the process even faster! Cut out the card, fold and keep in your wallet.

Customer Care (855) 309-8342

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≤ $398.99 $399.00+

MONTHLY

INSURANCE

PREMIUM

$4.00 $9.00

DEDUCTIBLE Refer to Handset Protection Program

Your wireless phone number

Retail price* of handset at date of purchase

The account holder’s billing address

Equipment manufacturer and model

The ESN or MEID of the insured equipment

Date, time, location and detailed description of the loss