instructor: hsin-hsin cindy lee, phd business english conversation & listening 2010 business english...
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Instructor: Hsin-Hsin Cindy Lee, PhD Business English Conversation & Listening 2010Business English Conversation & Listening 1. Introduction
ContentsCourse description and requirements Syllabus and learning points Checkpoint
Course Description & Requirements
Course ObjectivesThis course uses functional syllabus. It aims to help students learn language functions and useful expressions for working in the global workplace.The course content will help you learn how to speak English fluently in various business situations.
Teaching Methods This course combines e-learning and on-campus class hours. On our course website, you can download the learning materials and watch the video of instructors lecture. You can also practice listening and study the grammar rules by e-learning. You will be requested to post articles and responses and completing the quizzes on the course website. All the activities mentioned above will maximize your e-learning outcome. When you attend the class on campus every other week, you will have chance to practice English conversation with your classmates face-to-face. There will be student role plays and presentations, too.
Course Requirements Attendance and participationYou need to respond biweekly online. Your biweekly article and response will be seen as attendance.This course requires on-campus attendance.Make sure you join the classroom activities every time. Punctual submission of assignmentsUse English in the classInteracting with your classmates in English will further help you practice your business communication skills!
Grading Policy Assignments & Quizzes: 25%
Role Plays or Presentations: 25%
Mid-term exam: 25%
Final Project & Presentation: 25%
Textbooks and References Business English Conversation () (classroom use)
Intelligent Business (Intermediate) ()
Essential Business Grammar Builder (/) () (optional purchase)
Syllabus and Learning Points
Syllabus1. Introduction 2. Greeting3. Socializing & Small Talk4. Making Telephone Calls 5. Making Requests 6. Dealing with Complaints 7. Making Suggestions8. Making Presentations 9. Agreeing and Disagreeing 10. Final Review
Essential Learning Points
Lesson 1. Introduction to the CourseMake sure you study Lesson 1 and understand all the course requirements. This course combines e-learning and on-campus classroom activities. Make sure that you are able to participate in both types of learning activities.This course is intensive in nature. Try to catch up with the course schedule all the time!
Lesson 2. Greeting Basic Rules and ConceptsConversation and Listening Check Answers and Further Practice Writing PracticeCommon Business SituationsIntroducing yourselves in the first meetingIntroducing a peer to a seniorIntroducing peers to each other Receiving a guest (Model Conversation)
Lesson 3. Socializing & Small Talk Basic Rules and ConceptsConversation and Listening Check Answers and Further Practice Writing PracticeSome Safe Topics for Small Talk Jobs/work/business/economy Vacation/ travel/ sightseeingFood/ drinks/ cuisine/ restaurantsSports/ local sport teams; events/ exercises General interests: movies; music, etc.
Lesson 4. Making Telephone Calls Basic Rules and ConceptsConversation and Listening Check Answers and Further Practice Writing PracticeLearning Points How to making a phone call properly How to answer a phone call properly How to leave and take messages How to make an appointment
Lesson 5. Making Requests Basic Rules and ConceptsConversation and Listening Check Answers and Further Practice Writing Practice Learning Points Persuading people to do things politelyTalking about urgency
Lesson 6. Dealing with Complaints Basic Rules and ConceptsConversation and Listening Check Answers and Further Practice Writing Practice Learning PointsPrinciples of dealing with complaintsThe process of dealing with problems Clarifying and confirming on the telephone
Lesson 7. Making SuggestionsHolding a brainstorming meetingBasic Rules of hosting and participating a brainstorming meetingThe process of holding a brainstorming meeting Open a meetingInvite opinionsParticipants make suggestionsEncourage opinionsSummarize and end the meeting
Lesson 8. Making Presentations Basic rules of making an effective presentationStudy the structure and relevant expressions The basic structure of presentation Opening BodyConclusionQ&A
Lesson 9. Agreeing & Disagreeing Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing PracticeLearning Points AgreeingDisagreeing
Lesson 10. Final Review GreetingsSocializing & Small TalksTelephone English Making Requests Dealing with Complaints Making SuggestionsMaking Presentations Agreeing and Disagreeing Review
Socializing in EnglishTelephoning in EnglishMaking presentations in EnglishConducting meetings in English
Checkpoint Have you known the course requirements? Have you known the essential learning points of the course content?Do you have any questions regarding the course content? Will you have difficulty joining the on-campus activities? Will you have difficulty with e-learning and the Internet?