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ResumeJohn R. Arvizu, MA1494 Carnot DriveSan Jose, CA 95126408-341-5504Email: jab449e0@westpost.net LinkedIn Profile: http://www.linkedin.com/pub/john-arvizu/8/546/502

Objective: Award winning, multi-tasking professional seeks a challenging opportunity to contribute immediate return on investment in a fast-paced mission critical environment.

Summary of Qualifications* Award winning team player, effective problem solving and leadership skills, accomplished writer, savvy customer focused presentation and project management skills.* 15+ years combined academic/technical education experience including design and delivery of complex ILT, CBT, and Web based enterprise training solutions.* 17+ years of computer systems/applications experience including academic, research, and corporate operations. Application design, testing, rollout, and support for enterprise operations.* Software experience includes Adobe Captivate, Camtasia, Snag-it, Lectora, Cisco Meetingplace, Microsoft Office, Visio, Sharepoint, Microsoft Project, Databases, and various desktop and server operating systems. Also familiar with ERP, OSS

and NOC tools.

EducationBA, 1990 University of the Pacific, Stockton, CA Pre-LawBA, 1990 University of the Pacific, Stockton, CA Political ScienceMA, 1993 University of Arizona, Tucson, AZ Political SciencePhD Program, 1990-2001 University of Arizona, Tucson, AZ

Professional Experience

May 2006 to present, Senior Consultant (Owner)Animi Erudio, San Jose, CAProvide contract services for mission critical enterprise implementation projec

ts. Services include business systems analysis, application design and test support, product evangelism, project management, curriculum development and deliveryto support application rollouts, customer support, and project management. Previous enterprise clients include Yahoo! and eBay.

June 2007 to December 2008, Application Evangelist, Trainer, Implementation SpecialisteBay, Inc. San Jose, CAManage the adoption of a new network operations center application. Worked withglobal cross-functional teams on feature usage, enhancements, and testing. Project managed all curriculum development and training delivery for technical operations teams. Assist with rollout, customer support, and created user resource site. Received eBay Technical Operations Award of Excellence for training and custo

mer support (Feb 08).

September 2006 to May 2007, Curriculum DeveloperYahoo! Inc. Sunnyvale, CASuccessfully produced custom self-paced CBT module with integrated video, quiz,exam and survey components to support Yahoo! North American Sales team self-paced training program, including update. Conducted workflow analysis, systems analysis, and change management consulting with various internal groups to create role/scenario based training.

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November 2005 to March 2006, Technical SpecialistMicrosoft Corporation, Irving, TX (Tek Systems Contractor)Introduced/demo Microsoft and corporate sponsor solutions (HP, Cisco, Intel) atpublic/Microsoft Partner events on the Microsoft Across America Truck. Worked with customers to identify solutions and qualify leads for partners. Coordinate show logistics with Microsoft marketing team and partners, prepare and manage truck operations during shows.April 2001 to October 2005, Senior Consultant (Owner)Asilomar Solutions, Pacific Grove, CAProvide a variety of services to small/midsized companies including systems analysis, planning, IT, production, project management, and training. Conducted classes on Microsoft products for New Horizons/Office Star computer training center(Salinas, CA), assisted with successful Navision ERP production module implementation at River Ranch Foods (Bosely and Bosely, Monterey, CA).

September 1999 to April 2001, Technical Trainer, Pre-Sales EngineerVisionael Corporation, Palo Alto, CAPrepare and deliver live customer product demos to help close sales opportunities (Aug 2000 to Apr 2001, Pre-Sales Engineer). Consult with development and professional service teams to prepare customer information requests. Address technical issues including modeling process flows and enterprise network topologies. Coordinated and delivered proof of concept customer evaluations, customized training, and rollout support. Helped close $105,000+ XO Communications deal five daysafter live demo.

Prepare and deliver ILT User, Circuit, and database structure courses on and off-site (Technical Trainer, Sept 1999 to Aug 2000). Work with cross-functional team to develop product curriculum for application certification program. Work closely with development and QA teams to test/troubleshoot pre and production releases, define system requirements. Work with clients to customize and deliver rolebased user scenario training, including task analysis by role, change management consulting with senior leaders, and curriculum deployment requirements. Promoted to Pre-Sales Engineer.

September 1998 to February 1999, Curriculum DeveloperOracle Corporation, Redwood Shores, CAMember of the Global Languages Curriculum Product Group team assigned to update

ILT and CBT modules for SQL and PL/SQL products.

May 1996 to July 1998, Engineer (Deployment)Applied Materials, Santa Clara, CAMember of the Datasource project team, successfully deployed a new enterprise application for capturing labor and material activity in the field. Conduct systems analysis, including workflow process to spec requirements for development team. Manage assigned site deployments, work with QA and dev team to resolve issues.Develop all user role based training and manage delivery to sync with aggressive rollout schedule. Received AMAT Corporate Team Award for successfully deploying the product to over 1,500 users in 30+ North American field locations ahead ofschedule (Feb, 1998).

January 1992 to May 1996, Technology/Statistical Consultant (Owner)JRA Computer Consulting, Tucson, AZHelp clients define hardware/software requirements and select appropriate products. Services also included system configuration, installation, upgrades, repair,and training.Provide statistical services for several client projects. Services include research design, database creation, and data analysis. Projects included a survey todetermine community concerns for the City of Sierra Vista, AZ (findings published and presented to City Council, Fall 1994). Also created a geographic/demographic time-series analysis dataset from US Census data and related sources to deter

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mine the probability of exposure to groundwater contamination on populations overtime for a United States District Court class action case (Feb 1996).

August 1990 to May 1996 Graduate AppointmentsUniversity of Arizona, Department of Political Science, Tucson, AZAppointments included Graduate Research/Teaching Assistant/Associate, and Graduate Lab Assistant. Published several scholarly articles, received an award for outstanding student support by a faculty member (the only graduate student to receive the award that year), and helped design and implement the SBSRI Instructional Computing Lab. Received a letter of recognition for that for exceptional service by Nancy Hinkle, SBSRI Acting Director.

References available upon request.