institutional and organizational challenges: delivering napr services national agency of public...
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Institutional and Organizational Challenges: Delivering NAPR Services
National Agency of Public RegistryMinistry of Justice of Georgia
NAPR
Ekaterina Meskhidze16-17 October, Vienna, Austria
UNECE WPLA Workshop
2004-2014 Georgian Challenges
• ICT Development• Economic Growth • Democracy• Business Environment• Data Openness, transparency
Registration and Cadastre System
“One-stop-shop” principle
Centralized registration and cadastre system anddecentralized customer service
Simplified property registration procedure
National Agency of Public Registry
Legal Entity of Public Law
Ministry of Justice of GeorgiaOperating on self-financing principle
Property Registry
Business Registry
Address Registry
Pledge Registry
Lien/Tax Lien Registry
Mortgage Registry
Registry of Municipalities
Registry of Political Parties
Cadastral Data
What, how, when?
Institutional& Organizational Challenges
Institutional, Technological & Legal Reforms
Extr
act NAPRreg
NAPRwebC
adas
tal
Plan
Data Sharing Between Institutions
6 Factors toward the SUCCESS
News InfrastructureHR
Branding
Consumer Orientation
Simplified Procedures
IT Infrastructure
Delivering 300 Services
Public Service Hall
National Bureau of Enforcement
Notary Chamber of
Georgia
Civil Registry Agency
National Agency of Public Registry
National Archive of
Georgia
Ministry of Education and
Science
Alimony
Power of Attorney
Passport/Birth Certificate
Company/Property
Registration
Length of Service/Historic
Documents
High School/Graduat
e Diploma
Service Delivery Concept at Public Service Hall
EntranceEntrance
Self-Service Area
Customer Traffic Management
Quick Services
Long Services
Waiting Area
Management
Back Office
Tbilisi Public Service Hall
5 000 sq. m
. area
5 000 sq. m
. area
10000 Transacti
ons
10000 Transacti
ons
Up to 300 se
rvice
s
Up to 300 se
rvice
s
Service Delivery Statistics
Average Customer Number 23 000
Average Waiting Time 4-5 min.
Average Service Delivery Time 6 min.
Individual
PassportPassport
Apostil/LegalizationApostil/Legalization
Change of name/surname
Change of name/surname
ID CardID Card
Birth RegistrationBirth Registration
Citizenship of Georgia
Citizenship of Georgia
Death registrationDeath registration
Marriage Registration
Marriage RegistrationChild Adoption
RegistrationChild Adoption
Registration
Property Registration
Immovable PropertyImmovable Property Movable PropertyMovable Property
Intangible PropertyIntangible PropertyMortgageMortgage
Business Registration
Registration ServiceRegistration Service
InformationInformation
Archive ServiceArchive ServiceOpening Bank Account
Archive Services
Certification of Work Experience
Certification of Work Experience
Certification of Property Rights
Certification of Property Rights
Death, Marriage and Divorce Certificate
Death, Marriage and Divorce Certificate
Biographical CertificateBiographical Certificate
Certificate on Repression and Rehabilitation
Certificate on Repression and Rehabilitation
Certificate on Land and Building
Certificate on Land and Building
District, Street name change certificate
District, Street name change certificate
Possibility to submit an application for diverse services through PSH Cafe Possibility to receive ready documents while drinking cofee
Service Delivery Innovative Methods
Service Delivery Innovative Methods
JUST DRIVE will ensure customers to receive ready documents using drive-through principle of service delivery.
Website guide help
Online Consultancy
24 / 7
From any part of the world
ICT Development and infrastructure maintained by NAPR
NAPR has two identical data centers for data and service duplication. The scheme of one data center:
Cloud Infrastructure
NAPR uses leading open source cloud solution
