inspiring change: studying users to improve library services, dr susan gibbons
TRANSCRIPT
INSPIRING CHANGE:STUDYING USERS TO IMPROVE
LIBRARY SERVICES
Susan GibbonsUniversity Librarian &Deputy ProvostYale University
LIBRARY CHALLENGES Technology is rapidly changing research practices Shift from ownership to access Competition from commercial vendors Severe economic constraints
How can we stay aligned with the users of our libraries?
UNIVERSITY OF ROCHESTER (USA)
Anthropologist in the Library (2003)
Use methods of anthropology and ethnography to conduct in-depth studies of library users Goals Real vs. Perceived user needs Use findings to improve services, digital presence and physical facilities
Adapt to the changing needs of our users
RESEARCH CYCLEQuestio
n
Methods
Data Gatherin
gFindings
Change
EXAMPLE RESEARCH QUESTIONS RochesterHow students write/research papers?Barriers to dissertation/thesis completion?
How are science libraries being used? YaleBarriers to dissertation/thesis completion of humanities students?
How to design a center for teaching & learning?
How to design a digital humanities lab?
2 EXAMPLES
UndergraduatesPaper research and writing Graduate studentsDissertation process
BLACK BOX QUESTIONImprove library support of undergraduatesWhat makes an “A” paper? What happens between assignment of research paper and completed paper?
METHODSRetrospective InterviewsVolunteer students“Shadowed” throughout semesterInterviews
FRESHMEN ORIENTATIONParent
flickr.com/photos/tompagenet/2288339121/
WRITING & RESEARCH Not a linear process Student can’t always recognize where their problem is
Research Write Polish
Paper
Tools
Research
Writing
UNFAMILIAR WITH LIBRARIAN EXPERTISE
UNIVERSITY OF ROCHESTER
UNFAMILIAR WITH LIBRARIAN EXPERTISE
YALE UNIVERSITY
2 EXAMPLES
UndergraduatesPaper research and writing Graduate studentsDissertation process
DISSERTATION QUESTIONImprove library support of graduate studentsWhat are the barriers to successful dissertation completion?Rochester- all disciplinesYale- humanities focus
METHODSInSitu InterviewsShow us where and how you work
SIMILAR FINDINGS (ROCHESTER & YALE)
Magical summerTiming of introduction to research toolsHuman networks•How can librarians be a part of the network?
ROCHESTER FINDING- SPACE Ideal library space for graduate studentsNo undergraduate studentsSolitary, but with othersVariety of seating/tasksLots of outlets, good lighting
METHODS Design charettesDraw in detail your ideal library space
YALE FINDING- SPECIAL COLLECTIONSUnderstanding archival researchPaleography challengesHow to use other special collections/archives
NEW UNDERSTANDINGSBarriers to entry need to be loweredBlending of academic & socialImportance of physical spacesSymbolicNeutralTechnology & literature intertwined Defined by our servicesEmbrace experimentationTolerance of change & failure
ALIGNMENT WITH INSTITUTIONHelicopter parentsMore successful grant applicationsSafety on campusHumanities PhD completionYield- distinguishing educational experienceStudent retentionFaculty recruitment & retention
ANTHROLIB
QUESTIONS?
http://tinyurl.com/2a75pjgRepository of article, papers and
presentations by the University of Rochester libraries