1Insight from Interactions

NICE SYSTEMS LTD.

Implementation consulting by: Ofek Institute for Management

PMA Methodology

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A team for analysis and improvement of project performance

A modular low cost method for performance improvement through team and corporate lesson learning

A basis for organizational retention of lessons learned and a learning loops for improvement

A channel for project team involvement and motivation

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לבצע לא לבצע למה לא ??PMAPMAלמה

"אין לי זמן צריך … למכור/לעבוד/לרוץ"

"אני חושב שתחקיר זה חשוב... שהבוס שלי

יתחיל בזה"

"תחקור זה בזבוז זמן - ממילא לא יעשו עם זה כלום"

"למה לי להיחשף ולשתף אחרים בטעויות או כשלים שלי?"

"הייתי רוצה אך אינני יודע איך"

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ASAP after project termination

Whenever a major failure occurs

For long term projects – as a gaiter for major activities

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Team meetings- Owner, facilitator, coordinator, Project team members

- Stake holders review

Project Survey distribution- Wide range qualitative data

Data analysis

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Preliminary investigation for immediate solutions and project events containment

Thorough analysis for indisputable understanding of project non-conformities and their root causes

Implementation of Lessons Learned as concrete solutions to be systematically controlled over their effectiveness of non-conformities prevention in subsequent projects corporate-wide

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1. Project Non-Conformities definition

2. Procedure analysis and Data gathering

3. Cause-Effect Analysis

4. Improvement alternatives study

5. Improvement Recommendations

6. Solution implementation

7. Effectiveness Follow-Up

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stage output guidelines

1. N.C.

definition

Events / Failures / N.C’s factual description

N.C definition of the gap between actual and desired states

Factual emphasis

Empirical evidence of problem gap (datasheets, “project survey”(

2. Procedure analysis and data gathering

Gap analysis in contrast to defined company procedures / specifications / KPI’s / expectations

Mapping of activities and responsibilities leading to NC’s

Functional flow-chart

KPI’s

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Functional flow-chart

) adapted for PMA)

Procedure stage

Activities Responsibility Non conformities

remarks

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stage output guidelines

3. Cause

Effect

Analysis

Bottom up gathering of failure causes

Top down categorization of causes

Cause – effect analysis

Ranking of priorities and relative contribution of each failure cause

Cause-effect diagram

Pareto diagram

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category subject cause factors

Procedures

Structure

Systems and infrastructure

HR

Policy / organizational culture

Cause effect diagram

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stage output guidelines

Improprement alternatives study

List of alternatives

Alternative cost-benefit analysis and Prioritizing

Decision analysis chart

Improprement Recommandations

Concrete operational recommendations

Effectiveness measures development

Recommendations table

PMA presentation

Solution implémentation Procedure / specification integration

Implementation action items

Solution assimilation

Achievement measures (KPI) follow-up

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alternative benefit cost recommendation

Decision analysis chart

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objective measure measurement method Data gathering schedules

Achievement measures table

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action Due-Date owner Follow-up schedule

Implementation plan

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Content of an PMA report:

Project team / PMA owners and members Purpose Brief Methodology description Findings

– Flow chart – Measurement Data– Cause Effect Diagram

Recommendations– Recommendation List– Achievement Measure– Implementation Plan

Appendix

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