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Oracle Communications Billing and Revenue Management
Olivier MISS, Alliances Manager EMEA
The following is intended to outline our general
product direction. It is intended for information
purposes only, and may not be incorporated into any
contract. It is not a commitment to deliver any
material, code, or functionality, and should not be
relied upon in making purchasing decisions.
The development, release, and timing of any
features or functionality described for Oracle‟s
products remains at the sole discretion of Oracle.
Key Takeaways from this Session
Charging for any service or event based on any
payment type, network, geography, or resource
Live in over 300 implementations, supporting 70+
services in Comms, Media, and more
Open, SOA-enabled, comprehensive architecture to
provide shortest time-to-market
Supports all business models: wholesale, retail,
corporate, and partnerships
Differentiators: BRM architecture, pre-integrated
(AIA and other key enterprise applications)
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Billing and Revenue ManagementKey Facts
• Award-winning Billing and Revenue Management software
• Highest rating in 2008 Gartner Strategic Scorecard for BSS
• Over 300 live implementations in 75 countries
• Convergent product for allbusiness models
• Enables fastest time to market
• Proven market leading ROI
• Pioneered standards based integrations between core applications
• Invented „real-time‟ Billing
Oracle Perspective on ConvergenceCovering all Dimensions of Convergence
• Single View of the Customer• Consumer and business
• Same customer experience
• Service Convergence• Any service
• Any source (i.e. 3rd parties)
• Anywhere
• Payment Convergence• Any payment method (prepaid,
postpaid, nowpaid)
• Multiple payment methods, single account
• Business Model Convergence• Retail and wholesale charging on
the same platform
• Operations Convergence• Single system deployment and
operation to support multiple countries
Customer Wins Summary
• 66 BRM deals in 2008
• 31 new Customers
• 35 License expansions
• Market
• Communications
• Media
• Financial Services
• Proving out SI collaboration model – success with
established and emerging Systems Integrators
Billing and Revenue Management
Revenue
Management
Lifecycle
• Enables optimally priced
service delivery
• Turns transactions into
revenue
• Ensures accurate bill
generation, collection and
settlement
• Provides real-time
verification, reporting,
analysis and control
Enabling all revenue touch points
• Rapidly create new
offerings and bundles
• Build sophisticated
corporate and
residential plans
• Connect new partners
quickly
• Support diverse
business models
• Enable no-touch order
fulfilment & provisioning
Revenue Generation
Billing and Revenue Management
Revenue
Management
Lifecycle
Revenue
Management
Lifecycle
Revenue
Management
Lifecycle
Create Bundles and Promotions that
Provide Real Value
• All networks : CDMA, IP, GSM,
GPRS, 3G, HSPA, etc.
• IP, voice , data, broadband,
content, and custom services
• Multiple payment types: prepaid
(cash balance, voucher, e-
wallet) and postpaid (invoice,
credit card, direct debit)
• Combine and reuse various
levels of “building blocks” to
create variety of price plans
• Define new offerings in minutes
Offerings that span full service breadth
SubscriberDatabase
RatePlans
Balance Groups
Promotions
Pricing Center GUI
Promotions, Discounts, Bundles
Prepaid Postpaid
Vo
ice
Data
Vid
eo
Bundles
Corporate Partner
ABC Corporation Service Provider
Consumer
ANY service to ANY customer type, with ANY payment option in ANY group
Family
Voice Intl
Mom Dad
TV
VoD
Access
Voice
Access
Voice
Son Daughter
Voice Intl
Voice
CreditCard
Airmiles
Postpaid: cc/ invoice
2000minutes
voice credits
Prepaidpersonal
Prepaidpersonal
ABC inc
FinanceSales &
MarketingTest Support Engineering
Expo
SiteAPAC
Site
Employee
1
Employee
1
Employee
1
Employee
2
Employee
3
Employee
1Employee
2
Employee
2
Employee
3
Employee
4
Employee
5
Employee
6
Employee
3
Employee
4
Employee
4
Employee
5
Employee
6
Employee
2
Employee
3
Employee
4
Employee
5
Employee
6
Employee
7
Employee
8
Employee
9
Employee
10
Employee
11
ServiceProvider
Aggregator 1 Aggregator 2
Content Provider
1
ContentProvider
2
Content Provider
3
ContentProvider
4
ContentProvider
5
ContentProvider
6
Voice
Enables Diverse Business Models
Rapid Service Enablement
Communications
Services Framework
• Modular, extensible service
creation platform to enable
any service/network
environment
• Supports service modeling,
configuration and extension
with reusable components
• Pre-configured
Service Managers (GSM,
GPRS, Content etc.)
Oracle Communications BRM
Data
Content
XoIP
Communications Services
Framework
Dialup
Service / DeviceConfiguration and
Extension
Customer Center Configuration and
Extension
Service Provisioning Framework
Device Management
Authentication Authorization & AccountingVoice
Cable xDSL Satellite
Extending Customer Interaction
Customer Agent
Through Pre-Built Packaged Integrations
The Communications Order
to Bill Process Integration
Pack• Product and price
synchronization between BRM
and Siebel CRM
• Customer synchronization
between CRM and BRM
• No need to manually enter
subscriber data into billing system
• Integrated order management
• Generate sales order
• Initiate billing on fulfilled services
• No need to manually place order
in billing system
Billing and Revenue Management
• Real-time event-to-cash
• Convergent customer balance
management
• Real-time credit limit
management and control
• Sophisticated discounts and
promotions
• Network grade service
authorization
• Integrates to network elements
and service delivery
Revenue Capture
Revenue
Management
Lifecycle
Revenue
Management
Lifecycle
• Single Customer account for all
services, balances and
payments
• Real-time balance updates and
financial tracking
• Multiple payment methods per
account
• Central concept for entire BRM
application
• Accurate billing data available
through integration to CRM,
Provisioning and Middleware
Any service… any payment method
Convergent Customer Accounts
External Top-up
Internal account top-up (funds transfer)
InvoiceCredit Card Air Miles Voucher/Gift Card
Voucher/Gift Card
Loyalty Points
The Turner Family
Sally
Simon Sasha Jade
Users:
Services:
Magazine Online Mgzn 2mConten
tMagazine Content Music
Balances & Payment Types:
Mgzn 2 Music Mgzn Content Music
Convergent Subscription AccountsExample
Integrated Billing Customer CareSiebel CRM to Oracle Communications BRM
The Communications Agent
Assisted Billing Care
Process Integration Pack
• Integrates the billing
management process
• Providing an integrated, real-
time and actionable view of
billing data from CRM
• Ability to capture payments and
adjustments from CRM and
send to BRM for processing
BSS & OSS Applications
BRM
Front Office Applications
Enterprise
Business Services
3rd PartyFuture App
Future App 3rd Party
Application
Independent Web
Services
Enterprise
Business Objects
SiebelCRM
Convergent Architecture Concepts
Offline
Revenue
Capture
Central Revenue
Management
Revenue Analysis
Revenue Generation
Online
Revenue
Capture
Revenue Collection
• Online Revenue Capture• Online Mediation
• Protocol translation
• Authorization and charging
• Fully transactional
• Critical latency and reliability
• Offline Revenue Capture• Integrate with Network
mediation
• Duplicate detection, call assembly and charging
• High volume file processing
• Central Revenue Management
• Real-time processing and a unified view of subscribers
• Contextual locking for data integrity
• Service agnostic
Online
Services
Billing
Services
OSS/BSS
Integration
Network
AdaptorsCharging
Adaptors
BRM
OCCAS
Accolade WCS
Network Billing and Services Evolution
Fixed Networks
INAP, AIN, TCAP
Mobile Networks
CAP, INAP, WIN
NGN/IMS Networks
SIP, ISC, Diameter
ISP Networks,
Data Services, IPTV
Proprietary & Confidential
Convergent Charging Sample
Convergent Charging, Billing and Customer Care
Voice DataMessaging
MSC SGSN MMSC SMSC GGSN
Online Charging Offline Charging
Billing and
Invoicing
Balance Tracking
Rating &
Discounting
Financial
Management
Collection &
Dunning
Customer Care Selfcare
Partner
Settlement
Oracle Billing and Revenue Management
Online Charging Offline Charging
OCCAS
Converged Communication Network
Service Exposure
A Comprehensive Offering
Converged Application Server for NG-IN
Off-the-shelf HW and SW Platform
Network Mediation
Applications
Service Mediation
J2EE BasedApplication Server
Accolade WCS
Linux, SolarisHP, Sun, IBM, Others
Service 1 Service 2 Service N
OCCAS
Converged On-Line Charging
Offline &Online
Charging, Rating,&BillingBRM
ServiceExposure
OCSG
Billing and Revenue Management
• Flexible billing cycle
management
• Complex A/R and G/L
management
• Comprehensive
payments and
collections
• Partner settlements
• Integrates to Enterprise
Financials applications
Revenue Collection
Revenue
Management
Lifecycle
Revenue
Management
Lifecycle
Maximize Value at Key Customer
Touch PointsConsolidated Billing Information Available to Invoicing and Customer Care
• Improve Customer
understanding of value
delivered
• Enhance impact of specific offer
or promotion
• Data on real-time promotions
available immediately
• Can be used to trigger
identification of upsell
opportunitiesBilling Promotions
Comprehensive Billing Operations
• Bill Run Activities• Bill calculation, invoicing and
summary• Includes all advanced
functions such as discounts, taxations and partner settlements
• Flexible Cycle Support• Variable billing cycles and
dates• Trial billing• BillNow, on-demand billing,
in-advance billing, delayed billing
• Multiple Bills and Billing Hierarchy• Multiple bills with multiple
payments for various billing relationships
ParentAccount
SubordinateAccount
Employee
SubordinateAccount
Employee
Billing TimeVolume Discount
Bill InfoPersonalCharges
Bill InfoCorporateCharges
Bill InfoEmployeeCharges
Billing Hierarchy
Granular Financial Accounting
Customer Center GUI
• Advanced Financial
Management
• Accounts Receivables
Management
• General Ledger Reporting
• Taxation Processing
• Flexible Payment Methods
• Credit card, debit, cash,
check, pre/post-paid
• Voucher Management
• Payment suspense
• Allocation of single payment
to multiple accounts
Pre-Built Accounting IntegrationOracle Communications BRM to Oracle E-Business
The Communications
Revenue Accounting
Process Integration Pack
BRM Server
Oracle E-Business Suite
ODIscripts(load &
transform)
System & Policy Modules
Custm
r
Srv
c
Price
Rate
Bill
Invoic
e
Pay
Oth
er
Real-Time Revenue Management ServerD
evic
e
Zoning Re-rating Discounting
API
System & Policy Modules
Custm
r
Srv
c
Price
Rate
Bill
Invoic
e
Pay
Oth
er
Real-Time Revenue Management ServerD
evic
e
Zoning Re-rating Discounting
APIAPI GLreports(XML)
• Point-to-point integration
between Oracle BRM and E-
Business Suite (GL
integration)
• Optimized for frequent batch
loads and high volumes of
data
• Leverages Oracle Data
Integrator (ODI) for high
performance transformation
and loading
Successful migration to Oracle BRM enabling complete
support for all European mobile standards and services
Standardizing on Oracle BRM integrated with Oracle Siebel CRM for mobile customers, this LHS (BSCS) replacement project supports voice, data, content & WiFi; including 3G SMS & MMS and roaming on a single platform – Oracle BRM.
Swisscom Mobile selected Oracle BRM for improved flexibility and time-to-market advantage and is currently implementing Oracle BRM for invoicing (March 2008)
Standardizing on Oracle Communications BRM across all properties and business lines. After an extensive multi-year evaluation against Amdocs, Intec, CSG and Convergys, Oracle BRM was selected as standard Billing platform for all Orange properties in Europe.
Oracle BRM Billing Innovations
Billing and Revenue Management
• Real-time revenue
verification, reporting,
and control
• Usage and subscription
analytics
• Revenue assurance
analytics
• Customer behaviour
analytics
• Integrates to Enterprise
Analytics applications
Revenue Analysis
Revenue
Management
Lifecycle
Revenue
Management
Lifecycle
Usage and Subscription Analysis• Provide insight into usage and subscription patterns
• Determine product offerings based on usage
• Track utilization of installed assets to derive the amount of investment to be made
Revenue Assurance Analysis• Analyze billing trends to determine actions required to meet collection
targets
• Determine if your billing accurately reflects what is provisioned
• Reduce revenue leakage by understanding how credits and adjustments are being offered
• Improve customer satisfaction by better bill dispute handling
Customer Behavior Analysis• Provides analysis of activations, disconnects to understand churn and
retention trends
• Analyze customer profiles for billing & service data, account lifecycle
• Offer the optimal rate plan to the customer
• Provide insight into campaign effectiveness by targeting right customer segments
Powerful Billing Analytics
BI Publisher Solutions
Invoicing & Report Development
Report Templates
Formatting EngineReport Output
Business users use familiar
desktop tools for layout customization
Support for Multiple Data Sources
XML
Rapid Deployment
Multiple
Data Sources
• IMS ready supporting
DIAMETER and other major
charging protocols: Radius, TAP
and CIBER
• Soa/Web Services ready with
APIs also available for Java, C,
C++ and Perl
• API's expose 100% of the
business functions
• API framework built into product
architecture
• Platform available with critical
enterprise integrations
Advanced Technology Principles
Strict adherence to open standards and modularity
Communications
Applications
Inte
rfa
ce
Inte
rfa
ceApplication
Server
Data
Management
Architecture Overview
Communications Applications
Ap
plic
atio
n S
erv
er
Da
ta M
an
ag
em
en
t
• Comprehensive and intuitive
GUIs
• Open APIs; web-services
enabled
• Rapid integration; ease of
upgrades
• Productized integrations to
critical enterprise
applications
Architecture Overview
Enterprise Applications
Ap
plic
atio
n S
erv
er
Da
ta M
an
ag
em
en
t
Batch Events
AP
IP
ER
LJa
va
C/C
++
CO
MW
eb S
erv
ice
s
Communications BRM Applications
Customer Center
Pricing Center
Device Admin
Business Config
Self-Care
Billing Apps
Universal Event Load
Payment Center
Collections Apps
Revenue Assurance
Reporting
Other
Real-Time or Batch Events
Enterprise Integrations &
InteractionsCRM
ERP Self-Care Provisioning Middleware
Apps Servers
Order Mgmt Invoicing Inventory Ops Mgmt
Architecture Overview
Ap
plic
atio
n S
erv
er
Da
ta M
an
ag
em
en
t
• Performance optimized for
network speed transactions
• Dual-mode real-time and
batch interfaces
• Latest network charging
protocols
• Supports any service, any
network
• Online and offline mediation
capabilities
Architecture Overview
Network Applications
Network Applications
Ap
plic
atio
n S
erv
er
Da
ta M
an
ag
em
en
t
AP
IP
ER
LJa
va
C/C
++
CO
MW
eb S
erv
ice
s
ASN-1 TAP-3 IPDR Other
File Formats
Communications Offline Mediation
HP OpenCall
(MBI)
Supported Protocols
DIAMETER RADIUS
PCM Custom
Communications
Online Mediation
Service
DeliverySCP
IN Other NE
Network
Interactions
Architecture Overview
Co
mm
un
ica
tio
ns A
pp
lica
tio
ns
Da
ta M
an
ag
em
en
t
Application Server
• Comprehensive business
functions addressing the entire
revenue management lifecycle
• Configurable business policies
• Flexible, open APIs
• Abstraction of data complexity
• Designed to meet performance
requirements of tier-1
communications service
providers
Architecture Overview
Application Server
Co
mm
un
ica
tio
ns A
pp
lica
tio
ns
Da
ta M
an
ag
em
en
t
TIMOS
Oracle
Paymentech
Tax(Taxware, Vertex)
LDAP
Batch Processing
Function Plugins
Data
Input
Outp
ut
Srv
c
Oth
er
Call
Asy
Enrich
Zo
ne
Rate
Dis
c
Rated Event
Loader
System & Policy Modules
Custm
r
Srv
c
Price
Rate
Bill
Invoic
e
Pay
Oth
er
Real-Time Revenue Management Server
Devic
e
Zoning Re-rating Discounting
API
Architecture Overview
Data Management
Co
mm
un
ica
tio
ns A
pp
lica
tio
ns
Ap
plic
atio
n S
erv
er
• Data stored in RDBMS
• Interfaces available to external
systems
• Fully published database
schema
• Upgrade scripts provided with
new releases
• Enabled for Oracle grid
computing
Architecture Overview
Data Management
Co
mm
un
ica
tio
ns A
pp
lica
tio
ns
Ap
plic
atio
n S
erv
er
LDAP
Ad
ap
ter
AP
I
Ad
ap
ter
Ad
ap
ter
Ad
ap
ter
Ad
ap
ter
Ad
ap
ter
Paymentech
Provisioning
Legacy
Other
Tax (Taxware, Vertex)
Architecture Overview
Notification
Architecture OverviewCommunications
ApplicationsApplication
ServerData
Management
CC
Tax
BRM Applications
Online Mediation
Network Integrations & Interactions
AP
IP
ER
LJa
va
C/C
++
CO
MW
eb S
erv
ice
s
EnterpriseIntegrations & Interactions
Offline Mediation
LDAP
TIMOS
Oracle
Paymentech
Tax(Taxware, Vertex)
LDAP
Batch Processing
Function Plugins
Data
Input
Outp
ut
Srv
c
Oth
er
Call
Asy
Enrich
Zo
ne
Rate
Dis
c
Rated Event
Loader
System & Policy Modules
Custm
r
Srv
c
Price
Rate
Bill
Invoic
e
Pay
Oth
er
Real-Time Revenue Management Server
Devic
e
Zoning Re-rating Discounting
API
Applications Billing & Revenue Management Servers Data Management
Oracle RAC Cluster
Schema 1
Schema 2
AAA G/W can be Active/Standby or Active/Active
Non-Stop Maximum Availability
• Support unlimited # of subscribers
• Benchmarks demonstrate near linear scalability
• Add DB Servers and MultiDB / Multi-schema to eliminate DB bottlenecks
• Scale system by adding hardware as needed• Increase throughput by adding more app.
server processes (business logic/object tier)
Hardware
Th
ro
ug
hp
ut
(op
s/s
ec
)
Add App Servers
DB Bottleneck
Add DB Servers
(MultiDB)
Scalability Architecture
BRMSvr
DB
BRMSvr
BRMSvr
BRMSvr
BRMSvr
DB
DB
Schema2
Schema1
Schema3
RAC
with
Multi-
Schema
Sun Benchmark in 2008
• Rating tests with one database with 5 millions
subscribers :
• 3 676 cdrs rated per second
• 2 947 cdrs loaded in database
Sun Benchmark in 2008
• Rating tests with 4 RAC schemas with 20 millions
subscribers :
• 14 828 CDR rated per second
• 11 654 CDR loaded in database per second
IBM Benchmark in 2009 – Jan 2009
• Oracle Supports 100 Millions Subscribers with
BRM 7.3.1
• Near linear scalability from 33M to 66M to 100M
• For 33M subs 45M CDRs/hour were processed
• 66M subs - 84M CDRs/hour
• 100M subs - 126M CDRs/hour
• 100 million subscribers can be billed in approximately 14 hrs
• 33 million online events per hour can be processed for 100
million subscribers
• http://www.oracle.com/us/corporate/press/017853_EN
IBM Benchmark in 2009
• IBM Power 570
• Aix 6.1
• Storage DS8000 systems
• 12 IBM Power 570, 2 DS8000, 192 cores
System message view
Operational ExcellenceSuperior Systems Operations Management
• Central Management Console• Presents a complete view of
system topology
• Productized integration to HP OpenView
• Performance Monitoring and Control
• Presents visual representation of alarms
• Provides continuous system health monitoring
• Sophisticated Diagnostic Capabilities
• Rich tools and techniques to determine system issues
• Pinpoint problems faster
Managing Applications
Enterprise Manager
Oracle BRM – EBS – PeopleSoft – Siebel Management Packs
• Discovery
• Topologies
• Service Level Management
Common Capabilities
• Reports
• Configuration Management
• Root-cause/Impact Analysis
BRM Application-Specific Capabilities
• Deployment Procedures (initial installation add-on modules..)
• Component Configuration (configure services: CM, DM etc.)
• Component Dashboard (monitoring, application status…)
• Administration and Management (Start, Stop, Restart services)
• Log file Analysis
• System monitoring
• Application monitoring
• Dashboards
Key Takeaways from this Session
Charging for any service or event based on any
payment type, network, geography, or resource
Live in over 300 implementations, supporting 70+
services in Comms, Media and more
Open, SOA-enabled, comprehensive architecture to
provide shortest time-to-market
Supports all business models: wholesale, retail,
corporate, and partnerships
Differentiators: BRM architecture, pre-integrated
(AIA and other key enterprise applications)
1
2
3
4
5