INNOVATIVE SERVICES AND GOOD PRACTICES UNDER THE GLOB@L LIBRARIES PROGRAM

KRASIMIRA KANEVA

Montana, 3 May 2012

CONTENTS

Bulgaria - 960Ukraine - 944Romania – 1,482Poland – 3,333Lithuania – 1,217

Countries from which examples have been selected

Number of libraries involved in the GL Program

DEFINITIONS Innovative Service Good Practice

Responds to library users’ new needs

Applies a new approach/method in the implementation of traditional library activities

Provides access to new types of information, previously inaccessible for library users or the community

Attracts new users, previously unserved by the library

A method or a practice contributing to the achievement of high results and customizable to other similar organizations

INNOVATIVE e-SERVICES

e-Government

e-Employment

e-Inclusion

e-Health

e-Education/ Science

e-Culture

e-Society

e-Business

e-Government ROMANIA

400 libraries 17,000 farmers (2011) more than 20 million euro of subsidies 54,000 euro per library 250,000 euro of saved transport costs 34,000 saved work days

Service: Submission of subsidy application forms by agricultural producers in 2011

Partner: the Paying Agency

e-Government ROMANIA

Service: Payment of local taxes and charges

Partners: Ministry of Communication and Information Society; National Revenue Agency

Pilot implementation in 5 settlements since March 2011

In all municipalities until end-2012

e-Government UKRAINE

The district library in the town of Nikolaev creates the Pribuzha Regional Information Portal

Kropivnitski Library in the town of Nikolaev provides the “virtual community reception room” service

e-Government UKRAINE

The library in the town of Kramatorsk provides access to e-government services and legal advice

e-Employment in BULGARIA

Ihtiman, training of unemployed young people in motivation letter writing and online job applicationAsenovgrad, job

intermediary service of the Employment Office

e-Inclusion BULGARIA

Banya, training of mentally disabled people as active computer users

Sofia, training under the Glob@l Libraries – Bulgaria Program of hearing impaired young people

e-Inclusion UKRAINEThe library in the town of Nikolaev and the Dialogue NGO conduct a therapy session for people challenged in their daily lives The library in the town of

Sumi in partnership with an NGO creates an Information and Resource Center for people with special needs

e-Health BULGARIA

Roman, lecture on the harm of drugs, “Informed and Healthy” Campaign

The village of Belogradets, Varna district, free cardiac tests and provision of information about prevention and healthy lifestyle

e-Health ROMANIA

The library in Costanza hosts and co-organizes a roundtable on women’s health

Hargita county, a patient with amputated legs is a regular library computer user. Transport provided by the hospital.

e-Society ROMANIA

The library in Bihor County coordinates the campaign for cleaning the settlements with the participation of volunteers

Call for proposals “Library without Doors” with the involvement of the local community. Funding amount: USD 100 – 2,000.

e-Society LITHUANIA

ПРЕДИЗВИКАТЕЛСТВА

The town of Utena – a program based on play techniques and implemented among school drop-outs

Safe and Friendly Internet Campaign for children and adolescents

e-Society POLAND

e-Business LITHUANIA

The library in the town of Pasvalis adopts a service in support of farmers, including:

ICT network for farmers’ smartphones;

web portal for information sharing;

online promotion and sale of agricultural products

Project budget: USD 15,000

e-Business UKRAINE

Project Management Center in the city of Bar

15 projects in 5 years

e-Business UKRAINE

In the city of Melitopol, e-map of tourism and investment

Amount: USD 1,900Copies: 40,000

New Service Development

Service adoption activities

Resources/BudgetInformation about the new service

Expected results/ Effect

Service identification

Identification of potential partners