ImprovedService

DeliveryandSupport

AirlineIndustryMaintenance,Repair,Overhaul

CustomerFirstStrategy

IncreaseMaintenanceProductivity• Remotelysupportyourcustomersandfield

teamswithreal-time,interactivevideostreamedfromamobiledevice

• Improveissueassessmentaccuracy.“See”theproblemwhiletalkingwiththepersonon-site

• Documentserviceprogressthroughtocompletionwithinternaltechsandoutsidevendorscapturingbeforeandafterimages,videowithaudiocommentaryandnotescreatingavaluablemediaaudittrailimprovingqualityofserviceandqualitycontrol

• Allmediagatheredon-siteistaggedwithdate,time,location,userinfoandusergeneratedtagswhicharesecurelystoredintheCloudmakingthemeasytofindandshare

• Visuallycollaboratewithyourcustomers,technicians,serviceprovidersandothersinreal-timeformorerapidissueresolution

ImproveCustomerSatisfaction• Accurateissueassessmentimprovestheability

tosendtherighttechnician,toolsandpartstoresolvetheissueonthefirstvisit

• Reducereturntripsbyconnectingon-sitefieldtechsandremoteSubjectMatterExperts(SMEs)sharinglivevideo,images,notesanddocumentsinreal-time

• Increaseassetuptime/reducecap-exexposure

• Stakeholdershavecompletetransparencyintoresolutionstepsfrombeginningtoend

ReduceServiceMaintenanceCosts• Improvefirst-time-fixratessavingthecostof

unnecessaryreturntrips

• Lowertime-to-resolutionthroughvisuallyenhancedsupport

• Reducetrainingtimefornewtechnicians

• Remotevisualsupportreducesthenumberofexpensivedomesticorlonghaulservicevisits

• Capturedmediabecomesavaluableknowledgebasethatremainsin-housewhenexperiencedtechniciansleavethecompany

InnovativeOperationalPerformanceSolutionOptimizedCollaborationforMaintenanceIssues,Assessments,InspectionsandSupport

“Servicecontractswithmaintenancecompaniesarebecomingmorecommon.Inturn,thisputsmorepressureonmaintenancecompaniestokeepanassetmobile,andtoachievethismeansthatbetterreal-timecommunicationstoolsarerequiredalongthesupplychain.”

CapgeminiAerospaceandDefense

Thereisagreatercosttoaninsufficientorinaccurateassessmentofanissuethantheexpenseincurredineventuallygettingitright.Consequently,efficiencyhasbecomemorethanjustabuzzword.

Customerandpassengerexpectationshaveevolved.It’snolongergoodenoughtosimplyprovide“decent”service,orjustmeettherequirementsofaserviceagreement.Yourcompetitionandtheiruseofstrategictools,givesyourcustomersandpassengersoptions.Ifthey’renotsatisfiedwithyourabilitytomeettheirneedsandexpectations,theywillgoelsewhere.

Organizationswhorecognizethisknowthatthequalityoftheirservicehastostandout;ithastogoaboveandbeyond.Theyknowthatdiagnosingandresolvingissuesaccuratelyrequiresreal-timesolutions.TheyalsoknowthatcreatingservicedeliveryandP&Lsuccessdemandsefficiencytomanagecosts.

TriageIssueswithReal-Time,RemoteVisibilityWithvMobileCollaboratorPro(vMobile),youron-sitetechnicians,inflightcreworoutsourcedvendors,canstreamlivevideoofanissuefromtheirmobiledevicewhilespeakingwithaMaintenanceControlreporSME.Byrequestingthepersonon-sitetocaptureimageswhilevideoisstreaming,MaintenanceControlwillhaveanaccurateassessment&understandingoftheissue(figure1).

©2017–vMobileTechnologies.vMobilemakesnowarranties,(Figure1)

AdditionalUseCasesThefollowingarebriefdescriptionsofhowothershaveaddedvalueusingvMobile:

“Howdoyoudifferentiateyourselvesfromyourcompetitors?Yourcustomer’sexpectationshavebeenchanging.Intoday’stechnologicallyadvancedworld,fastisnolongerfastenough.Real-timeistheonly“time”thatmatters…toyourcustomers.

vMobileCollaboratorhelpsAirlines,MROorganizations,OEM’s,suppliersandvendorscommunicatebetterstreamliningoperationalefficiencies,improvingsupport,servicedeliveryandqualitycontrol.Enhancingefficiencylowersoperationalcosts&contributestomeetingcomplianceinitiativeswhilemeasurablyimprovingdown-time,up-timeandcustomersatisfaction.

Weprovideafullymobile,real-timecollaborationsolution,enabling“on-the-go”mobilevisualcollaborationanddatacollectionsharedbetweentechnicians,maintenancecontrol,internalsupportteamsandexternalserviceproviders,withtheabilitytointegratewithyourcurrentsystems.

vMobileiseasytogetstartedwith.Noexpensivehardwaretobuy–justleveragethesmartmobileassetsyoucurrentlyown.Simplydownloadthe

apptoyourAndroidoriOSmobiledeviceoraccessfromyourcomputerviatheweb.Contactustogetstarted.”

RayLubeck–CEO

VisualMobileTechnologies

CollaboratewithMultiplePeopleAnytime,AnywherevMobiletakesefficiencytothenextlevel.Giventhe“One-to-One”scenarioinfigure1above,whileinalivevMobilesession,thepersonon-siteorinMaintenanceControlsendsanemailortextinvitationtoafieldtechnician,OEM,VendororSupplierwithalinktojoinareal-timevMobilesession.Inmoments,allparticipantsarespeakinginconferenceaudiowhileviewinglivevideoandimagescapturedbytheindividualon-siteimprovingissueassessmentandreducingthetimetoresolutionanddown-time.Allvideo,images,notescapturedanddocumentssharedareidentified,categorizedandCloud-storedcreatingavisualaudittraileasytofindandshare.

(Figure2)

©2017–vMobileTechnologies.vMobilemakesnowarranties,expressedorimplied

vMobileBenefits• “Visual”supportimprovescomprehensionandassessmentofon-siteissues

• Groundorin-flightvisualcollaborationimprovesresponse,down-time,up-time

• Cloud-storedcontentisavisualaudittrailandknowledgebasefortechnicians• Measurablyimproveyourcustomer’sexperienceandsatisfaction

• Stand-alone,turn-keymobileappandwebservice;secure,easytouse&deploy

ContactUsFormoreinformationaboutvMobileandhowwecanhelpyourorganizationimproveyourserviceofferings,pleasecontactus.

Website:www.vMobileTech.com

E-Mail:sales@vMobileTech.com

Phone:+1(530)613-8290

RemoteexpertssupportfrontlineCollectiveproblemsolvingsupportsinformed,timelydecisionsleadingto;improvedefficiency,lowercosts,reduceddowntime,improvedon-time,anddelightedcustomers

DocumentworkbeginningtoendTechnicianscapturebeforeandafterimagesandvideowithaudiocommentarycreatingavaluablevisualaudittrail.

ContentsecurelystoredintheCloudImages,video,audio,documentssharedandnotesaretaggedwith:date,time,location,userinformation&storedintheCloudwherethey’reeasytofind&share.

InspectionsCataloguedMediacapturedwhiledoinginspectionswithvMobileareinstantlycategorized,taggedandstoredintheCloud.

AccesstosharedknowledgevMobilecreatesavaluablemedialibraryofbestpractices,accessiblewhileinthefield,on-demand.vMobile’ssecure,Cloud-storedcontentcreatesaknowledgebaseofrealsolutionsaccessiblebyasimplesearch.

CollaborationbreaksdownbarriersvMobileencouragespeer-to-peercollaboration.Collaboratewithcustomers,colleagues,internalorexternalSME’s,OEMs,outsideserviceproviders,manufacturersandothers.

ProjectManagementDocumentprojectsfrombeginningtoendimprovingqualitycontrol.Teamscanvisuallycollaborateinreal-timewithexternalserviceprovidersresolvingissuessavingtimeandexpense.