innovations for citizen engagement in fragile states
DESCRIPTION
This presentation provides and overview about several cases how innovations in ICTs can be leveraged to improve the delivery of public services to poor communities. Under which conditions can technologies be transformational in fragile states? What are the opportunities and critical challenges in particular in the context of fragile states? The presentation was part of the session on Using Innovative Approaches for Enhancing Citizen Engagement in Fragile States on May 1, 2013 during the World Bank Group Fragility Forum 2013TRANSCRIPT
Innovation for Citizen Engagement in Fragile States Enhance Transparency and Citizen Engagement for Better Results
Bjorn-Soren GiglerInnovations in Governance Team World Bank Institute
May 1, 2013 [email protected]
www.maps.worldbank.org www.openaidmap.org
• Poverty targeting: inequalities within fragile states; high levels of extreme poverty in fragile regions
• Aid Effectiveness: High aid dependency; lack of aid transparency, donor coordination & alignment
• Accountability Challenge: to increase accountability and responsiveness of Governments & donors
• Delivery of Public Services: to empower citizens and CSOs to provide direct feedback on development outcomes
• Capacity Development: to strengthen institutions and human capabilities of poor communities
Key development challenges in fragile states
Participatory, Collaborative, Results FocusedTowards an Open Development Approach
1) Are we targeting the poorest regions within a country?
www. maps.worldbank.org
2)Multi-dimensional poverty- Synergies between different sectors?
www. maps.worldbank.org
II) Open Aid Partnership Enhance aid transparency for improved effectiveness
www. openaidmap.org
Partnership with UN (OCHA) WB and USAID projects
Public Expenditures Feedback Loop
Nepal- Moving beyond Aid to Public Expenditures
Assets Verification in Afghanistan Asset Verification in Afghanistan
III) Results Platform : Global Reach- Local Solutions
Geo
Resu
lts: B
oliv
ia
Geo
Resu
lts: N
epal
On Track: Citizen Feedback
Provide information on performance
Reflect citizen voice in policymaking
Know choices and influence change
To improvequality of service
Informed Decision Makers
ResponsiveProviders
EmpoweredPeople
OnTrack – Why: Closing the feedback loop
Local Level Citizen Feedback “heat map”
Project-Level Results Data
Citizen feedback on sub-projects
On
Trac
k: P
ROJE
CT L
evel
On Track: ACTIVITY Level
Different feedback types (Suggestions, Problems, Stories)
Multiple feedback submission channels
Map, activity overview, local
contacts
Stories and Comments from the community
On Track: ACTIVITY Level
Different feedback types (Suggestions, Problems, Stories)
Multiple feedback submission channels
Map, activity overview, local
contacts
Stories and Comments from the community
Sub project level feedback
Empowered Citizens