innovation week
TRANSCRIPT
Welcome to Innovation Week 2015Innovation in hearing care and audiology
The most dangerous words in the English Language: “It’s always been done this way”
Innovation in Health: a divided perspective
The patients view
Most physicians advise patients NOT to use mobile healthcare solutions
Take the online test View results
Place an order
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Just put the hearing aids on or turn to IHearYou and we will help you at every step of the way
Internet
Blamey Saunders Melbourne HQ
Programmer (Incus) Bluetooth connection to computer (or tablet, or phone)
Fine tuning program
The team at HQ can assist with fine-tuning of hearing aids, general or computer help by phone and screen-sharing
Test hearing at home
Hearing aids arrive and you personalise them at home
Help from your clinician at HQ
Hearing help @homeGetting programming help
Blamey Saunders e-health cloud
Hearing aid settings
Remote support
Phone, email, live chat , screen shareENT or GP
Records
Audiology records
Fitting, maintenance, repairs, trouble shooting
What makes Blamey Saunders Tele-audiology model successful?
Clinically proven, award-winning technologies developed for bionic ear – allows for simple user experience
Fully customisable. No need for an on site audiologist. Customers set up & adjust hearing aids themselves.
Comprehensive tele-health support model
Scalable: high value for products and service
Quality recruitment and training for tele-health team; includes clinicians, technical and IT staff
Clients
Organisation and systems
Technology•Suitable hearing
aids•Suitable interface
Expertise
Continuous improvement
Face to face clinic option (tertiary level
care)
Referral networks
Client centred care: Innovation in service delivery
Our model is not trivial, but is scalable: