innovation, transformation and growth: the power of business agility
DESCRIPTION
Think about the processes that make your business run.Do they fuel innovation? Are they interconnected and adaptable enough? Can you make the right decisions quickly or even automate them? Does your infrastructure perform optimally amidst change and uncertainty? Can you embrace new application and service delivery models like cloud and mobile? IBM is helping organizations successfully achieve business agility to transform and grow in today's challenging market environment.TRANSCRIPT
Maximize the Power of Business Agility to
Innovate, Transform and Grow Your
Business
An InformationWeek Webcast
Sponsored by
Webcast Logistics
Today’s Presenters
Brian Gillooly Editor-in-Chief, Events InformationWeek Business Technology Network
Nancy Pearson Vice President of Global Marketing, Application Integration Middleware Software Business, IBM
Peter Hinssen Co-founder of Across Group and CEO of Across Technology
Denise Hatzidakis Chief Technology Officer, Premier Healthcare
Poll 1
• What’s your highest priority in becoming more agile:
• 1. Reaching decisions to help customers faster
• 2. Enabling business people to change processes easier
• 3. Taking advantage of new technologies like cloud and mobile
• 4. Delivering new services faster?
69
The Power of Business Agility for Innovation,
Transformation and Growth
Nancy Pearson
Vice President, BPM, SOA and WebSphere Marketing
IBM Software Group
70
It’s Time to Take Advantage of a Complex and Changing Marketplace
“We can now react very quickly
to promotional opportunities
when they arise.”
Mario Domingo Head of Product Design and Creation
Globe Telecom
Complexity and Change
• Over 8X market growth in less than a decade
• Very high customer churn
• Cutthroat competition
• 27 Million Customers
• Diverse systems integration needs
Innovation and Growth
• 600% increase in promotion effectiveness
• 90% reduction in time and cost to develop
new promotions
• Expected one-year payback
• Increased market share and revenue
• Improved customer experience
71
CEOs Recognize the Challenges and Opportunities as the Business
Network Becomes More Dynamic
IBM Global CEO Survey, Institute for Business Value, 2010
“In these uncertain times, effective
and swift decision making is
more important than ever.”
Shuzo Sumi, President and CEO
Tokio Marine Holdings, Inc.
“Our products need to anticipate
need, rather than respond to a
request.”
Michael D’Ascenzo, Commissioner of Taxation,
Australian Taxation Office
“The complexity over the next
five years is off the charts – a
100 on your scale from 1 to 5”
Edward Lonergan, President and CEO
Diversey, Inc.
72
The New Normal: Planned And Unexpected Change Happens!
73
Drive Agility Throughout the Lifecycle of Meeting Customer Needs
Make better decisions driven by analytics and business rules
Take a smarter approach to process and integration
Accelerate application, service and information delivery and extend reach to cloud
74
Agility Levers Turn Change and Complexity To Your Advantage
• Accelerated application delivery
• Secure information delivery
• Faster process change and integration
• Streamlined and automated deployment
• Real-time intelligent decision automation
• Visualized infrastructure & predicted disruptions
• Optimized IT planning
75
Make Better Decisions Driven by Analytics and Business Rules
How can you:
Improve your operational decisions and the decisions you make about change?
76
Use Agility Levers To Make Better Decisions
Capability:
Decision
Management
Agility Lever:
Real-time, intelligent
decision automation
Capability:
Predictive Business
Service Management
Agility Lever:
Visualized infrastructure
& predicted disruptions
Santiago Stock
Exchange improved
real-time securities fraud
surveillance by 100%
Large US city
realized 60 - 90%
improvement in
availability of critical
services
A large bank uses
decision planning to
reduce applications
from 600 to 147
Capability:
Application Portfolio
Management
Agility Lever:
Optimized IT planning
77
Take a Smarter Approach To Process and Integration
How can you:
Respond faster and better to business change?
78
Use Agility Levers To Take a Smarter Approach To Process
Versicherungskammer
Bayern (VKB) experienced
more than 50 percent gain
in speed to market
Capability:
Business Process
Management + SOA
Agility Lever:
Faster process change
and integration
Agility Lever:
Streamlined and
automated deployment
Capability:
Collaborative Dev/Ops
40% reduction in build
and deploy errors and
46% increase in
software deployment
frequency1
¹ Customer Case Study, Demonstrated Benefits of Software Delivery Automation, Hurwitz 2011
79
Accelerate Application, Service and Information Delivery and Extend
Reach To Cloud
How can you:
Accelerate the delivery of applications and services securely and cost efficiently?
80
Use Agility Levers To Accelerate Delivery of Technologies
2 Aggregation of results from a productivity study conducted by IBM System z customers.
Capability:
Universal
Connectivity
Agility Lever:
Secure information
delivery
Stein Mart saves 500
labor hours in data
recovery
Agility Lever:
Accelerated application
delivery
Demonstrated 22-
37% improvement in
developer
productivity2
Capability:
Multiplatform Development
Capability:
Cloud Deployment and Management
Haddon Hill Group
demonstrated
improvement in
cloud deployment
speed by 100 times
81
Recap: Agility Levers Improve Outcomes Through the Lifecycle of
Business Changes
• Accelerated application delivery
• Secure information delivery
• Faster process change and integration
• Streamlined and automated deployment
• Real-time intelligent decision automation
• Visualized infrastructure & predicted disruptions
• Optimized IT planning
82
Agility Levers Are Driven By Combinations of Capabilities
Agility Levers Capabilities
• Real-time intelligent decision automation
• Visualized infrastructure & predicted disruptions
• Optimized IT planning
• Faster process change and integration
• Streamlined and automated deployment
• Accelerated application delivery
• Secure information delivery
• Decision Management
• Predictive Business Service Management
• Application Portfolio Management
• Business Process Management + SOA
• Collaborative Dev/Ops
• Multiplatform Development • Cloud Deployment and Management
• Universal Connectivity
83
Key Announcements
• IBM WebSphere Operational Decision Management
• IBM Tivoli Analytics for Service Performance (Preview)
• IBM Tivoli Business Service Manager
• IBM Rational Developer Family
• IBM Workload Deployer
• IBM WebSphere MQ
• IBM WebSphere Message Broker
• IBM Rational Automation Framework
84
Succeed with an Initial Project
Establish a Program
Extend Success to Transform Across
the Enterprise
Bu
sin
es
s O
utc
om
es
Project Scope
• Improve speed of operational decisions
• Quickly change and integrate business processes
• Deliver new services faster
1 2
3
• Match customers with products in real-time
• Link customers and partners into processes
• Deliver new customer self-service features to beat competition
• Extend real-time operational decision making capabilities
• Enable rapid business led process changes
• Streamline multiplatform development, deployment, and information delivery for mobile, web, and cloud
Build Your Roadmap To Agility
Services Offerings for Adoption and Progression
Business Agility Launch
Premier Healthcare Alliance
What is the new normal in Healthcare?
Managing unprecedented change
Turning data into actionable information
and enabling collaboration
• Over 2,400 hospitals, more than 70,000 non-acute sites
• Using the power of collaboration to improve the health of communities
• Nation’s largest clinical/operational/supply chain comparative databases
• 2010 member validated savings of $1.4 billion
• Safety, Diversity and Environmentally Preferred Purchasing programs
• $36 billion in annual group purchasing volume
• 2006 recipient of Malcolm Baldrige National Quality Award
• Four-time recipient of Ethisphere’s Most Ethical Companies award
The Premier Healthcare Alliance
Cost Reduction Group Purchasing
& Supply Chain Improvement, Labor
Management
Quality Improvement Quality Measurement
& Benchmarking, Safety Surveillance
Risk Mitigation Liability, Benefits
& Risk Management
Advocacy Shaping policy and
advocating for members
Execution Engine Comprehensive, accelerated approach to improving financial, operational and clinical performance.
Pivoting quickly and easily to meet constant changes in what
our members ask of us.
…while assuring that the services we provide remain
rock-solid and life-saving
What does business agility mean for Premier?
At its core: Connecting Data
and
Connecting People
and
Making Information Actionable
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“Data, by itself, won't improve quality, reduce costs; it must be turned into action”
Richard Bankowitz, MD, MBA, FACP
Premier Chief Medical Officer
We manage this with our
Integrated Performance Platform
Transaction IT supports individual
providers in delivering
care and measuring
outcomes
Interaction Basic Care
coordination
capabilities emerge
with initial population
based metrics
Integration Care coordination
capabilities improve
and health status
measurement is
possible
Collaboration Seamless care coordination
with demonstrable
improvement in population
health status
Transformation Triple Aim ™ goals
realized across the
population
Implications Premier Coordinated Care HIT Roadmap
Continuous Process Improvement
Advanced Population Analytics
Patient Accountability
Team-based Care Collaboration
Evidence-based Standards
Patient Engagement
Virtual Care Team Coordination
Outcomes Measurement and Reporting
Population Analytics
Care Management and Registries
Clinical Decision Support
Practice Management System (PMS) and Electronic Health Record (HER)
Health Information Exchange
Process Measurement and Reporting
Risk & Financial Management ACO
Sustainability
Population
Management
Clinical
Integration
Care
Coordination
Meaningful
Use
91
The Integrated Performance Platform
“The New Normal”
Integrated Care Delivery
Quality and
Safety
Supply Chain
Labor
Integrated Data / Data Model
Community
Fou
nd
atio
n
Inte
grat
ed P
erfo
rman
ce P
latf
orm
Provider, Payer, Supply Chain Data
Applications • Analytics • Workflow
• BPM
Integrated User Experience
Collaboration Solu
tio
ns
Data Management Services
Standards based services and data Integration platform
Core Components – Portal – WebSphere Portal
– Lotus Collaboration
– ESB – WebSphere Message Broker
– Custom Rules - ILog
– Events – WebSphere Business Events
– Security - Tivoli
– Etc….
Foundation Components – EMPI - Initiate
– Database – DB2, Netezza
– WebSphere Message Broker – HL7 ESB
– ETL – DataStage
– Reporting – Cognos
– Security - Tivoli
– Custom Administration and Configuration
and “SaaS Interfacing” Application - Tivoli
Year 1 18 Months Year 2 30 months
Lives saved 8,043 14,649 22,164 25,235
Dollars saved $577M $1.036B $2.13B $2.85B
Patients receiving EBC 24,818 41,130 43,741 63,094
25% 25%
50%
71%
49%
59%
94%
68% 71%
Evidence-Based Care Mortality Cost of Care
% of Hospitals in the QUEST Top Performance Threshold (TPT)
Baseline
Year 1
Year 2
6
33
76
Baseline Year 1 Year 2
# Hospitals Achieving QUEST TPT in all 3
Dimensions
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The Result: Better Healthcare;
Lower Costs; Lives Saved
Creating a Healthcare EcoSystem – the Vision
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Application and Data Broker
Integrated Performance Platform
(IPP)
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Q&A Session
Brian Gillooly Editor-in-Chief, Events InformationWeek Business Technology Network
Nancy Pearson Vice President of Global Marketing, Application Integration Middleware Software Business, IBM
Peter Hinssen Co-founder of Across Group and CEO of Across Technology
Denise Hatzidakis Chief Technology Officer, Premier Healthcare
Please send in your questions for our speakers now
95
Take Action,.. TODAY
• Visit ibm.com/business-agility to learn more about Business Agility and the capabilities that IBM has to offer.
• Join us at an upcoming Business Agility event near you – information on the above website link
• Contact your IBM representative for more information.
The Power of Business Agility for Innovation, Transformation and Growth