innovation in a creative company - devopsdays nyc
TRANSCRIPT
@LANYONM / CRITICAL MASS, INC.
D E V O P S D A Y S N Y C 2 0 1 5
I N N O V A T I O N I N A C R E A T I V E C O M P A N Y
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WE ARE A DIGITAL EXPERIENCE DESIGN AGENCY
WITH A RELENTLESS FOCUS ON THE CUSTOMER
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形
(Kata)
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Deming
IMPORTANT, BUT INSUFFICIENT…
Shewhart Goldratt
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COMMUNICATION
EMPATHY
INCLUSIVITY
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SURPRISE REDUCTION
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UNDERSTAND YOUR ASSUMPTIONS AND
ANTICIPATE OTHERS’ NEEDS
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“Surprise reduction leads to greater happiness, improved trust,
increased productivity, and stronger collaboration.”
~ C O M M O N S E N S E
SURPRISE REDUCTION
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CurIoSity
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TAKE ACTION Reflect on your curiosity
Ask questions
Start conversations
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RECIPROCATING ACTION
ANSWER QUESTIONS
TEACH
CONTINUE THE CONVERSATION
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Early in my career…
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SHARE EARLY, SHARE OFTEN
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EMPATHY Surprise Reduction + Curiosity + Sharing
(+ Other things not covered in this presentation)
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GOOD EXPERIENCE DESIGN IS ROOTED IN EMPATHY
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@LANYONM / CRITICAL MASS, INC.
INCLUSIVITY
INCLUSIVITY BEGETS DIVERSITY
DIVERSITY YIELDS GREATER PERSPECTIVE
GREATER PERSPECTIVE LEADS TO INNOVATION
INCLUSIVITY LEADS TO INNOVATION
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CULTURE IS HARD But you’re among friends, so let’s keep trying.
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M I K E L A N Y O N V P O F E N G I N E E R I N G
@ l a n y o n m
h t t p : / / b l o g . l a n y o n m . o r g
Photo Sources:
Shewhart - http://www.resourcesystemsconsulting.com//wp-content/uploads/shewhart.jpg
Deming - https://www.census.gov/history/img/deming.jpg
Goldratt - https://orlandoolguin.files.wordpress.com/2008/09/eliyahu_goldratt.jpg
Cat - http://i.huffpost.com/gen/928734/images/o-SURPRISED-CATS-facebook.jpg
Dog - http://images.boomsbeat.com/data/images/full/24389/dog_2-png.png
Sarah Walker, Near Earth Objects VIII - http://i1.wp.com/www.pierogi2000.com/wp/wp-content/uploads/WalkerNEO.VIIIweb.jpg
Sarah Walker, Near Earth Objects I - http://i2.wp.com/www.pierogi2000.com/wp/wp-content/uploads/NEO.I.jpg
Typing - http://blog.marketo.com/wp-content/uploads/2013/10/jim-carrey-typing.jpg
We Venn - http://ezradew.com/wp-content/uploads/2013/12/empathy-.jpg