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Infrastructure Readiness Training

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Page 1: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Infrastructure Readiness Training

Page 2: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Infrastructure Readiness Training Agenda Welcome and Introductions

Overview Parking Lot

Configuring the Infrastructure Trial Environment Network and System Configurations

System Specifications Proctor Caching Overview TestNav Overview Wireless Best Practices TestNav Configuration Best Practices TestNav System Check Tool

Proctor Caching Downloading and Installing the Proctor Caching Software for

Windows Downloading and Installing the Proctor Caching Software for Mac

TestNav Downloading TestNav 6.9 Installing TestNav 6.9

TestNav Early Warning System Common Errors and Solutions

Page 3: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Infrastructure Readiness Training Agenda (cont.) PearsonAccess Training Center

Logging into the PearsonAccess Training Center Creating Sample Students Session Management

Creating a Session Adding Students to a Session Printing Authorization Tickets Monitoring Sessions Caching Test Content Starting a Session Stopping a Session Conducting the Infrastructure Trial at a School Common Administrative Errors and Solutions

Launching TestNav Logging in to the Infrastructure Trial Exiting The Infrastructure Trial Infrastructure Trial Survey

Page 4: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Infrastructure Readiness Training Agenda (cont.)

Support Information Where to find Support Resources

TestNav Technology Guidelines TestNav Early Warning System Reference Manual Proctor Caching Guide Infrastructure Readiness Guide

Contacting Pearson Support

Page 5: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

System Specifications

Page 6: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Proctor Caching – Network Diagram

Page 7: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Proctor Caching – How does it help? Proctor Caching allows you to pre-cache test

content to your local network before the test. Reduces burden on your ISP by eliminating

redundancy in requests for test content. Stores an encrypted local copy of all pre-

cached tests. A caching solution is required for Florida online

testing and will deliver the best online testing experience.

Page 8: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Proctor Caching – Misc. Runs on both Windows and Mac OS X. Does not require an underlying server-based

operating system. TestNav must be configured through the installer or

editing the proxysettings.properties file to communicate through Proctor Caching.

Proctor Caching should be set up first so the IP address can be entered during TestNav installation.

If all internet traffic must pass through an upstream proxy server, Proctor Caching will need to be configured to communicate through that device.

TestNav requests test content from Proctor Caching on port 4480.

Page 9: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Proctor Caching Computer Placement Can be at the lab- or the school-level. Should be as close as possible on the network

to the TestNav workstations and prior to any potential bottlenecks.

Use the TestNav System Check to determine the appropriate ratio of Proctor Caching machines to student workstations.

Page 10: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Test Delivery – Local Installation

Download and install TestNav on each workstation used for Test Delivery.

Configure each machine to communicate with the Proctor Caching machine.

More challenging to manage than a server installation.

System automation tools like SMS (Windows) and Apple Remote Desktop (Mac) make local installs much more practical.

Page 11: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Test Delivery – File Share Installation

Download and install TestNav on a file share. Configure the file share installation to

communicate with the Proctor Caching machine. Create a shortcut to the file share installation of

TestNav on each workstation used for Test Delivery.

Easier to manage than a local installation.

Page 12: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Local Installation vs. File Share Installation

Pros Cons

File Share

+ Single point of installation and configuration changes+ Easier to implement in a large-scale testing environment+ Centralized location for log files

- Adds a potential point of failure

Local + Quicker launch time+ Limits potential points of failure

- Increases installation time (Note: System automation tools, such as SMS [Windows] and Apple Remote Desktop [Mac] can make local installs much easier)- Requires that configuration changes be made on each machine

Page 13: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Wireless Networks Best Practices

DO use a local installation of TestNav File Share installations will work fine, but a local

install for wireless testing increases the odds of success.

Local installations reduce network traffic on access points to just test content and student responses.

DO NOT overload access points with too many clients.

The bandwidth curve of online testing is different than normal internet usage.

Use common sense wireless networking principles and past wireless performance as a guide.

Reducing the client to access point ratio for online testing can avoid the access point bottleneck.

Page 14: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

TestNav Installation Best Practices The TestNav proxysettings.properties file is the

only configurable settings file. This file can be edited with Notepad or TextEdit.

Editable variables in proxysettings.properties Proxy_Host - Designates a proctor caching or proxy

machine IP address Proxy_Port - Designates a proctor caching or proxy

machine port number Primary_Save_Location & Alternate_Save_Location -

Designates the Early Warning save locations Student machine logins will need full access to

these directories TestNav/temp TestNav/Logs Early Warning Save Locations

Page 15: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

TestNav Installation Best Practices (contd.) Local Installation - If you use hard drive

imaging tools like Deep Freeze, you must exclude the TestNav/Logs and Early Warning System save locations.

Network Installation Do not run the TestNav installer on the file server

itself. Run the installer on a client workstation and install

TestNav to a shared folder on a network drive. Once installed to the network drive, ensure the

proxysettings.properties file has valid file paths for

the save locations.

Page 16: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

TestNav Installation Best Practices (contd.)Firewalls/Content Filters The following domains and ports must be allowed to

pass through your Internet firewall or proxy system.

Port 443 is for admin access only. Student level traffic is port 80. Hash encryption can inadvertently form a word.

Page 17: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

TestNav Installation Best Practices (contd.)

Disable Popup Blocking Software (for PearsonAccess)

A pop-up blocker will block the pre-caching screens from opening on administrative workstations.

Enable Student Read/Write-Access Students must have read-access to the TestNav

installation directory. Students must have read/write access to the

TestNav/Logs and TestNav/Temp directory. Students must have read/write access to the

Student Response File save locations whether they are located on the workstation or on a network share.

Page 18: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

TestNav Installation Best Practices (contd.)

Applications that launch automatically Any applications that may automatically launch on a

computer should be configured not to launch during testing sessions. Common applications that may launch automatically include:

Anti-virus software performing automatic updates, Power management software on laptops warning of low

batteries, Screen savers, and Email with Auto message notification.

Screen resolution All tests are authored to a screen resolution of 1024 x

768 so make sure that your testing machines are capable of 1024 x 768 resolution.

Screen Resolutions below this setting will cause an error as TestNav tries to load the test.

Screen Resolutions above this setting will cause the test to appear smaller than the available screen size.

Page 19: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

System Check for TestNav

The following steps will guide you through the process of using System Check for TestNav.

The System Check tool can be found by going to www.pearsonaccess.com/fl and clicking on Support > Additional Resources. The specific URL is www.FLassessments.com/SystemCheck 

Click the TestNav 6 tab and follow the instructions provided. Once you see the “Congratulations” screen in the TestNav window,

click the Network User Capacity tab.

Page 20: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

System Check for TestNav (contd)

Click Add Caching Server. Enter a generic name for the Proctor Caching computer to be tested, the IP address of the Proctor Caching computer, and port 4480. Click Save.

Page 21: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

System Check for TestNav(contd.)

Select the appropriate Test Administration from the drop-down box. Click Start and System Check will perform a bandwidth test. Once the

test has been run, System Check will show an estimate for how many students can be tested on the specified Proctor Caching computer.

Page 22: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

System Check for TestNav (contd.)

Click the Testing Volume Calculator tab. This tool will be used to estimate how many users can be tested with the bandwidth that is available.

Page 23: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

System Check for TestNav

Select the correct test administration Enter the number of students that will be testing

concurrently on a single caching server. Slide the green bar under “Available link speed

between workstations and Proctor Caching workstations” to specify the available bandwidth between the testing workstations and the Proctor Caching computer.

Page 24: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

System Check for TestNav

Now slide the green bar under “Average network utilization for the network between workstations and Proctor Caching workstations” to indicate the percentage of bandwidth normally used at this site (excluding the bandwidth congestion for testing).

Once this is done, the “Outputs” box will now either be white, yellow, or red.

Page 25: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

System Check for TestNav

In order for the Infrastructure Trial to be successful, it is highly recommended that the Outputs box display a white background. If anything other than a white background is displayed, odds are that you will encounter difficulties during testing.

Once all the tools within System Check for TestNav have been used, you have successfully established a plan for your testing environment.

Page 26: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

DemonstrationProctor Caching Downloading Proctor Caching Installing Proctor Caching

Windows Mac

Testing if Proctor Caching is running

TestNav Downloading TestNav Installing TestNav 6.9

Page 27: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

TestNav Early Warning System

The TestNav™ Early Warning System (EWS) is designed to save student responses locally in the event of a network interruption.

EWS saves the student's responses to an encrypted backup file so the student can either continue testing or exit the system without losing data.

Designate two (2) file save locations for student responses in the event of a connectivity loss to the testing servers.

Best Practice: Primary response location should be a shared location because it allows access to stored student responses from one location. The alternate response location should be a location on the local workstation.

Students must have full access to the designated “save locations.”

When connectivity is restored and the students are resumed to continue testing, the locally saved responses are transmitted to the testing server and added to the responses already stored there.

This activity occurs in the background of the test delivery software while the software continues to provide test questions to the student.

Page 28: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

TestNav Early Warning System

TestNav will find the correct response file. A combination of the test ticket ID combined with the

session token is used to uniquely identify a Student Response File (SRF).

A SRF can only be used the next time the student resumes into a test.

TestNav will only delete a SRF if it just successfully uploaded it.

Page 29: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Reasons Why TestNav EWS Triggers

TestNav client determines that neither Early Warning Save Location is viable.

TestNav is unable to download portions of a test.

The two above situations will result in immediate notification of the student.

TestNav is unable to upload responses. This situation will result in notification of the student

at the time of test submission.

Page 30: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Early Warning – Screenshots (contd.)

InvalidSaveLocation

s

Page 31: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Early Warning – Screenshots(contd.)

InvalidSaveLocations

Page 32: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Early Warning – Screenshots(contd.)

Unable todownloadtest content

Page 33: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Early Warning – Screenshots(contd.)

Unable todownloadtest content

Page 34: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Early Warning – Screenshots (contd.)

Unable touploadresponses

Page 35: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Early Warning – Screenshots(contd.)

Unable touploadresponses

Page 36: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Common Technical Errors/SolutionsProctor Caching Configuration error – Looping Not pointed to a proxy server to reach the

internet Pre-caching Not changing browser settings before pre-

caching Java JRE not installed

TestNav Windows Firewall – Allow javaw.exe in the

TestNav folderNetwork Local Congestion Errors Test loads slowly Percentage indicator increments slowly

Page 37: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Questions?

Page 38: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

PearsonAccess Training Center

All administrative actions required for the Infrastructure Trial will be carried out through the PearsonAccess Training Center.

A Training Center account can be set up by contacting your district assessment coordinator.

Page 39: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Logging in to the Training Center Logging in for the first time

An email will be sent with your initial login credentials Click on the link within the email. Create a password. You will be prompted to enter it twice. Read and accept the confidentiality agreement. Upon logging in you will be prompted to select an

administration. Choose “Florida Training Administration.” Click Logout when finished or just close the browser. To return to the Training Center, go to

www.pearsonaccess.com/fl and click the Training Center tab and then “Log into PearsonAccess Training Site.

*You have only five chances to enter your username and password correctly before your account is locked.

Page 40: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Sample Students Sample students must be created in order to carry

out the Infrastructure Trial.

To create sample students, go to the home page in the Training Center and click Create Students.

Page 41: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Sample Students (contd.) You will be prompted to select your

organization. Select your organization and click Next.

Next, a page will be displayed with fields that must be populated.

Page 42: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Sample Students (contd.) Click Create Students and you will be prompted

to confirm you want to create them. Once confirmed, the sample students will have been created.

Repeat these steps until you have created enough sample students for the Infrastructure Trial.

Number of sample students to be created is based on the maximum number of computers that will be used concurrently during testing, plus approximately 10% to account for errors or additional tickets.

Page 43: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Creating a Sample Session A sample test session will need to be created in

order to administer the Infrastructure Trial. To create a sample session

Go to the Test Management tab in the Training Center and click Manage Test Sessions.

Click New Session.

Page 44: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Creating a Sample Session (contd.) A screen will appear with fields that must be

populated to create the session.

Once the fields are populated, click Save to create the session.

Page 45: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Adding Students to a Session

Return to Manage Test Sessions and select the session you just created.

Click Add Students.

Page 46: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Adding Students (contd.) Students can be added either by class or by individual

student. For the purpose of the trial we’ll add students by class.

To add students by class, select View By: Classes and check the box beside the class to be added. Then click Add to Session.

Page 47: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Authorization Tickets To print authorization tickets select Authorizations

> Student Authorizations.

Authorization tickets can be printed in three formats: Detail View, List View, and Grid View.

Page 48: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Monitoring SessionsStudent Status Key

Status Description

Ready The student has not logged into the session yet and is ready to be logged in.

Active The student is currently in the session.

Exited The student has exited the session, but has not submitted their responses yet.

Completed The student has completed the test and has successfully submitted their responses.

Marked Complete

The student’s responses have been submitted manually.

Resumed The student is ready to log back into the session.

Resumed-Upload

The student is ready to log back into the session with saved responses.

Page 49: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Resuming a Student If a student needs to be resumed, go to the

session page and check the student(s) to be resumed and click Resume Test.

A confirmation will be displayed once the student is resumed.

Page 50: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Caching Test Content Test content must be cached in order to carry

out the Infrastructure Trial. To cache test content

Start the Proctor Caching service on the Proctor Caching computer by going to Start > All Programs > Proctor Caching > Proctor_Caching.

A window will open with the status of the Proctor Cache and test content is now ready to be cached.

Page 51: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Caching Test Content (contd.)

When the content is ready to be cached, use a computer that is not the caching computer to cache content.

In order to cache content, the proxy settings within the browser will need to be changed.

Caching test content using Internet Explorer (Windows only):

Open Internet Explorer and go to Tools > Internet Options.

Click on the Connections tab and then LAN Settings.

Select “Use a proxy server for your LAN” and enter the IP address of the Proctor Caching computer and port 4480.

Click OK in both windows and restart the browser for the new settings to be applied.

Page 52: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Caching Test Content (contd.)

Caching test content using Mozilla Firefox (Windows and Mac):

Go to Tools > Options > Advanced and click Settings under the Network tab.

Select Manual Proxy Configuration and enter the IP address of the Proctor Caching computer in the HTTP Proxy box followed by port 4480.

Once the settings are entered, select OK in both windows and restart the browser for the settings to be applied.

Page 53: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Caching Test Content (contd.) Caching test content using Safari (Mac only):

Go to Safari > Preferences > Advanced and click Settings the Proxies: Change Settings button.

Select the Web Proxy (HTTP) check box, enter the IP address and port of the Proctor Caching computer in the Web Proxy Server boxes, and click Apply Now.

Close the System Preferences window and the Safari Preferences window.

Close all browser windows and restart the browser for the new changes to take effect.

Page 54: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Caching Test Content (Windows and Mac) When test content is ready to be cached, log in

to the Training Center and navigate to Test Management > Manage Test Sessions.

Select the session to be cached and click Proctor Caching in the top yellow bar.

Page 55: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Caching Test Content (Windows and Mac – contd.)

Once Proctor Caching is selected, a page will be displayed with the contents to be cached. Click Next.

A page will now be displayed showing the progress of the caching process.

Once the content has been 100% cached, the Infrastructure Trial can be started.

Page 56: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Starting a Session Before students can be logged in to the

Infrastructure Trial, the session must be started.

To start a session, click Start in the top left corner of the session page.

A confirmation page will be displayed.

Page 57: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Stopping a Session Before a session can be stopped, students must be

either in “Completed” or “Marked Complete” status. To stop the session, select Stop in the top left corner of the session page.

Page 58: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Conducting the Infrastructure Trial at a School

Schools conduct the Trial using the maximum number of computers that will be tested concurrently during the spring administration.

Volunteers log in to complete the Trial test. Students or adult volunteers can be used - not

necessary that computer-based testing students are used.

Trial is not appropriate for student practice. One volunteer can run multiple computers because

volunteers supply a random answer every 10 seconds. Volunteers will log issues on Student Authorization

Tickets. Use the script provided in the Infrastructure

Readiness Guide. Estimated time for Trial is approximately 30

minutes.

Page 59: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Launching TestNav

TestNav is launched by double-clicking the TestNav icon on the desktop.

Enter the URL for the Infrastructure Trial in the Address line. This URL can be found on the student authorization tickets.

Click Go and TestNav will present a login page.

Page 60: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Logging in to the Infrastructure Trial Enter the Login ID and Test Code and click

Login.

Page 61: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Logging in to the Infrastructure Trial (contd.) TestNav will load the test items and the

welcome screen will appear. The process for administering the

Infrastructure Trial can be found within the Infrastructure Readiness Guide located on PearsonAccess under Support > Additional Resources.

Page 62: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Exiting the Infrastructure Trial Once all test items have been viewed and

tools have been tested in the Infrastructure Trial, the test can be submitted.

Submit the test by clicking Submit on the review page.

Responses will now be submitted and the student status will show as “Completed” on the session page.

Page 63: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Infrastructure Trial Survey Completed once by each school and each

district. Go to http://tinyurl.com/infrastructuretrial

(survey will be live November 24). Please complete by December 8, 2010. School representative will review all notes and

Student Authorization Tickets to provide school-level response.

District representative will review all school-level surveys and notes and provide district-level response.

Page 64: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Support Information Support resources for the Infrastructure Trial

can be located on the PearsonAccess Florida page under Support > Additional Resources.

These resources include downloads for: Infrastructure Readiness Guide (required) TestNav Technology Guidelines (optional) Early Warning System Reference Manual (optional) Proctor Caching User Guide (optional)

Page 65: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Contacting Pearson Support If technical assistance is needed at any point

during the Infrastructure Trial, contact Pearson Support at 877-847-3043 or at [email protected].

The following slides provide information that should be gathered prior to contacting Pearson to help diagnose technical issues.

Page 66: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Contacting Pearson About PearsonAccess

Are you using a PC or a Mac? What is your user role? (District Assessment

Coordinator, District Technology Coordinator, School Assessment Coordinator, or School Technology Coordinator)

What screen are you on? Provide the path if possible.

What task were you trying to complete when you encountered an error?

What was the error message? If there wasn’t an error message, what are you unable to do?

Page 67: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Contacting Pearson About TestNav Are you using a PC or a Mac? What task were you trying to complete in

TestNav when you encountered an error? What is the session name? Did an error code or message appear? Can you provide a log file? Do you use a proxy server and if so, what is

the IP address? Have the TestNav URLs been allowed through

your Firewall/Content Filter?

Page 68: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Contacting Pearson About Proctor Caching Are you using a PC or a Mac? Were you setting up Proctor Caching on a

workstation or a server? Have you installed the Proctor Caching

software? Did you start the Proctor Caching software

prior to attempting to cache test content? Have the TestNav URLs been allowed through

your Firewall/Content Filter?

Page 69: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Contact Pearson Computer-Based Testing Team

Kaitlynn Griffith ([email protected]) Aleksandra Edlemon

([email protected]) Brett Miller ([email protected])

FLDOE K-12 Assessment Administration Team Susie Lee, Director ([email protected]) Daphne Csonka, Supervisor

([email protected]) Tara Gardner (Dedicated to CBT)

([email protected] or 850.245.0742) Jenny Black (Dedicated to CBT)

([email protected] or 850.245.9470) Kira Sullivan ([email protected]) Tamika Brinson ([email protected]) Molly Hand ([email protected])

Page 70: Infrastructure Readiness Training. Infrastructure Readiness Training Agenda Welcome and Introductions Overview Parking Lot Configuring the Infrastructure

Questions?