infosys - unlocking transformation opportunities through bpo

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Infosys - Business Process Outsourcing Infosys BPO, a subsidiary of Infosys Limited (NASDAQ: INFY) is an end-to-end outsourcing services provider, addressing your business challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimise business processes. With Infosys BPO, clients are assured of a transparent business partner, world-class processes, speed of execution and quality delivery by leveraging the Global Delivery Model. Partnering to Realise Business Value Outsourcing has evolved from a tactical opportunity to a strategic necessity for organisations today. Organisations are increasingly looking to partner with providers who have the proven ability to unlock business potential, transform their business processes and deliver business value. Infosys BPO focus on realising business valueallows clients to not only enhance their process metrics, but positively impact their business metrics as well. A practitioner led approach supported by proven process improvement methodologies, domain expertise enhanced by technology multipliers, enable clients realise business value. Our robust Change Enablers (illustrated in fig below) continue to impact client business outcomes positively. We will bring together all the necessary elements Practitioners Tools and frameworks Technology multipliers Process improvement methodologies Domain speci c skills to drive business value Realised ValueHigher revenue Better services Faster delivery Lower cost Reducing cash leakage Infosys BPO has been consistently ranked among the leading BPO companies in India by key industry bodies like the International Association of Outsourcing Professionals, FAO Today, and NelsonHall, among others. It also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice in India, besides pioneering efforts in diversity hiring & other industry best practices. Infosys BPO with a strong practitioner led approach, depth in domain expertise through Centres Of Excellence and robust people practices has helped in realizing business value for clients.

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In today's competitive and complex environment, making these 5 shifts is essential to unlock transformation oppurtunitues. And with the right approach to business process outsourcing, organization can not only accelerate transformation, but also realize true business value from it. Read infosys white paper "Capitalizing on Change- Unloacking Transformation Opportunities through Business Process Outsourcing"

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Infosys - Business Process Outsourcing

Infosys BPO, a subsidiary of Infosys Limited (NASDAQ: INFY) is an end-to-end outsourcing services provider, addressing your business

challenges through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process

methodologies and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimise business processes.

With Infosys BPO, clients are assured of a transparent business partner, world-class processes, speed of execution and quality delivery by

leveraging the Global Delivery Model.

Partnering to Realise Business Value

Outsourcing has evolved from a tactical opportunity to a strategic necessity for organisations today. Organisations are increasingly looking to

partner with providers who have the proven ability to unlock business potential, transform their business processes and deliver business value.

Infosys BPO focus on “realising business value” allows clients to not only enhance their process metrics, but positively impact their business metrics

as well. A practitioner led approach supported by proven process improvement methodologies, domain expertise enhanced by technology

multipliers, enable clients realise business value. Our robust Change Enablers (illustrated in fig below) continue to impact client business outcomes

positively.

We will bring together all the necessary elements…

Practitioners Tools and frameworks

Technology multipliers

Process improvement methodologies

Domain speci c skills

…to drive business value

“Realised Value”

• Higher revenue

• Better services •

Faster delivery •

Lower cost

• Reducing cash leakage

Infosys BPO has been consistently ranked among the leading BPO companies in India by key industry bodies like the International Association of

Outsourcing Professionals, FAO Today, and NelsonHall, among others. It also has very robust people practices, as substantiated by the various

HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice in India, besides

pioneering efforts in diversity hiring & other industry best practices.

Infosys BPO with a strong practitioner led approach, depth in domain expertise through

Centres Of Excellence and robust people practices has helped in realizing business value for clients.

Services Offered

Infosys BPO works with Global 2000 companies to provide Industry, Functional and Business Platform Solutions.

Banking & Capital Markets

Communication Service Providers (Telecom)

Media & Entertainment

Manufacturing

Insurance

Healthcare & Life Sciences

Retail & CPG

Energy, Utilities & Services

Cisco Systems, Inc Aetna Inc AON Symantec ALCOA Corporation

Quality Excellence

Infosys BPO derives its strong maturity in execution through its

focus on maintaining the highest quality standards across the

organisation. We achieve it through an adoption of best practices,

established models and methodologies, and an uncompromising

approach to ensuring excellence in delivery. Infosys BPO is the

second company in India and third, globally, to be certified a Level 5

eSCM-SP provider.

Customer Service

Finance & Accounting

HR Outsourcing

Knowledge Services

Sales & Ful llment

Sourcing & Procurement

Legal Process

IKON Office Solutions LexisNexis Johnson Controls, Inc Firmenich SA

We have continuously benchmarked our processes against world-class standards and models such as

ISO 9001:2008, ISO 27001, OHSAS and EMS, SAS 70, COPC, TL9000, BS25999, eSCM - SP- version 2.0 - Level 5

About Infosys BPO

Global organizations depend on Infosys BPO Ltd, the

business process outsourcing subsidiary of Infosys Limited (NASDAQ: INFY) to deliver measurable business value. Infosys BPO’s strong focus on industry solutions, technology and a consulting based approach has created new engagement models to help clients build tomorrow’s enterprise.

For more information, contact [email protected] www.infosysbpo.com © 2012 Infosys Limited, Bangalore, India. Infosys believes the information in this publication is accurate as of its publication date; such information is subject to change without notice. Infosys acknowledges the proprietary rights of the trademarks and

product names of other companies mentioned in this document.