Infosys’ Oracle Fusion Applications Practice: Oracle Siebel CRM Capability SheetOracle Fusion CRM, a part of Oracle Fusion Applications, incorporates best practices gathered from thousands of customers to deliver the best in sales performance management, enterprise integration and business flexibility.

• Designed to answer the common customer queries Why, What, When and How should they move to Oracle Fusion Applications

• Developed by seasoned practitioners with cross experience on Oracle Fusion CRM and Oracle Siebel CRM

• Tools and accelerators

• Relevant checkpoints to make a Go /No Go decision at various phases of the methodology

• Gamut of services from roadmap definition to implementation

• Global presence with several large Oracle Siebel CRM engagements

• Over 3000 man months of Co-development, Functional and Business Process testing effort on Oracle Fusion Applications

• Large pool of consultants trained to help customers upgrade from existing Oracle Siebel CRM to Oracle Fusion Applications

• Expert consultants on Oracle Fusion Middleware Technologies

Infosys’ Oracle Fusion Applications Service Capability for Oracle PeopleSoft Customers

Infosys’ Oracle Fusion Applications 4E Readiness Assessment Methodology

READINESSASSESSMENT

Oracle Fusion Applications Readiness Assessment with Infosys 4E Methodology

CO-EXISTENCESOLUTION

Custom Co – Existence Solutions to Adopt Oracle Fusion Applications with legacy / Oracle and non Oracle Applications

MIGRATION TOOLKITS

Migration Toolkits to Adopt Oracle Fusion Applications with legacy / Oracle and non Oracle Applications

IMPLEMENT Implementation and consulting service with Infosys proprietary InTrack Methodology

UPGRADE Upgrade to Oracle Fusion Applications with Infosys proprietary InTune Methodology

Infosys 4E Methodology for Oracle Fusion Applications Readiness Assessment

• Understand the Oracle Fusion Applications Value Proposition for yourBusiness Organization

• Understand the Oracle Fusion Applications Value Proposition for your IT Organization

• Detailed analysis on each dimension

Business/user coverageFunctional coverageProduct coverageImplementation & Deployment options

Activities

Deliverables

Evaluate ExecuteExplore Envision

Step 1• Scope, Plan & Execute

Proof of Concept• Make a Go /No Go Decision

Step 2• Execute limited

functionality for phase 1• Roll out to identi�ed

business group

• Standard deliverables as de�ned by Client

• Long term assessment document for Oracle Fusion Applications

• Draw up a Multi Staged Oracle Fusion Applications Adoption Path for your Organization

• Validate approach• Go /No Go Decision

• Solution Architecture• Solution Roadmap (Draft)• Success Criteria (Final)• Project Charter

• Functional Fitment Document

• Updated Business Priorities Document

• IT Landscape & Road Map document

• Business Priorities Document (Draft)

• Assess Existing IT Landscape and Road Map

• Identify Business Priorities, Pain Points

Rapid Adoption

• Zero-footprint Web 2.0 clients on Desktop / Mobile Platforms

• Upgrade-friendly quick configuration through UI & Process Composers Cloud-Ready

Actionable Intelligence

• Customer 360 degree view in Customer Center• Social network aware with activity streams and

embedded social collaboration capabilities

Enhanced Productivity

• Role-based user-experience• Result-oriented task-flows• Sales Predictor and Sales Campaigns• Effective sales planning with integrated Territory,

Quota & Incentive Compensation Management

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Oracle Fusion CRM Adoption Options for Oracle Siebel CRM Customers

Continue

• Upgrade existing applications to latest version

Co-Exist

• Augment with Oracle Fusion Applications Modular Approach

• Add Functionality with Oracle Fusion Applications Pillar Approach

Upgrade

• Replace existing application with comprehensive Oracle Fusion Applications suite

Infosys Recommended ApproachInfosys Recommended Approach

Leverage Co-Existence Options

Modular I Pillar

Lay Infrastructure Foundation

Middleware (SOA / AIA etc.)

1

2

3

Prepare Existing Applications

Upgrade to latest version