Infosys ConsultingYash BansalVictor GangulyBiprojeet Roy ChaudharyDivyya GargKuhu Pandey Infosys position in 2! Ran"ed no#$ in %he &ired ' pu(lished (y &ired )aga*ine# )asters of technology and innovation# %hey are glo(al thin"ers driven (y strategic vision# +ccording to ,orrester research - Infosys is .ost a(le to co.pete /ith the for.er Big 0 1r.s for (usiness process consulting and the tier2one Indian vendors for follo/2on technical /or"# Ran"ed no 34 in largest co.puter and internet consulting co.panies on the (asis of sales# Revenues increased to 50$4 .illion in )arch 2! i#e# 46 increase fro. the previous year#Distinctive Co.petencies Global Delivery model (GDM) 7 Infosys technology developed this approach for glo(al delivery and /as considered as a leader in the delivery of I% i.ple.entation projects using glo(ally distri(uted tea.s# %his cut the project costs (y 46 and .ade a 2'2hour project /or"day a reality# Shortening the Lifecycle of Solution Design to Implementation 8oo"ed at process re9uire.ents instead of functional re9uire.ents# Ine:iciencies could (e (etter identi1ed if hori*ontal processes li"e product develop.ent process /ere considered instead of vertical functional silos such as .ar"eting and sales# Cost eduction Strategy 7 Value proposition /as to o:er (usiness consulting resources onsite at .ar"et rate- an onsite developer lo/er than the average rate;53 2 530nsite>ne I% Resource >nsitene I% Resource >nsitene I% Resource >nsitene I% Resource >nsite'$'$( !)D*+lobal Delivery !odel Intelligent 6ro+ect /rea1downDeverage Extended wor1dayDeverage 2ost EFcienciesClient +ocation ),$shore Develo&mentDiscovery-ro.ect Analysis C 6lanning @igh Devel =esign Bser Interface =esign 6ro+ect 2oordination 7nsite *raining Implementation-ost Im&lementation /u&&ort )apid reaction support-ro.ect 6ro+ect 0anagement =etailed =esign 2oding *esting =ocumentation-ost Im&lementation /u&&ort /ug (ixes 3arranty Support 0aintenance)b.ective of D!*o ensure the distribution of application C business process life cycle activities and resources, while ensuring their integrationIm&ortance of Client relationshi&s Kno/ %hat ?appy Custo.ers E Returning Custo.ers Fet and )anage Realistic G=pectations Be a ConnectorIm&ortance of institutional knowledge It could result in a steady increase in e.ployee turnover further lac" of institutional "no/ledge- translates into higher costs and lo/er institutional e:iciency# Do.ain speci1c "no/ledge is i.portant to pursue the project Client re9uire.ents can (e easily understood if /e "no/ /hat is .ar"et/ustainable com&etitive advantagesGlobal delivery modelProjects (ro"en do/n H delivered cost e:iciently reducing it (y 46#Fhortening the life cycle of solution design to i.ple.entation#,or e#g# If a 1r. /ants to i.ple.ent technology for i.prove.ent- then instead of considering vertical functions li"e sales-.ar"eting- hori*ontal functions li"e product develop.ent processes /ould (e (ene1cial#GD) deployed onsite tea. to see the functioning of the co.panies /hereas o:shore tea. to convert design te.plates into soft/are#Cost reductionBeing pioneers in this 1eld- they had to (e fast enough so they (elieved in (uilding and gro/ing rather than tearing do/n an old .odel#Delivering .easura(le (ene1tsCo.pany analy*ed current position of the e.ployees to esta(lish a (ase line of (usiness (aseline perfor.anceCo.pany then analy*ed processes and reIected the e:iciencies of the process?igh level of transparency@ full pay.ent to Infosys