infosys cmi talk making ocm even more valu eable 26 july, 2012 v2.1 jack keen
DESCRIPTION
Slides by Jack Keen from Infosys who spoke at the CMI Vic event on benefit realisation and achieving VALUETRANSCRIPT
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Making OCM even more VALUEable
The Urgent Need for Stronger Links between Organisational Change Management and Value Realisation
Jack Keen Value Analytics Leader
Organisational Transformation Practice Infosys, Limited
Table of Contents
• Why OCM can benefit from more value realisation focus
• Three techniques for boosting OCM’s value focus
• Conclusions
• Discussion, questions
• Appendix
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Common OCM challenge
• So many stakeholders….
…..so much complexity
….so little time to figure it out
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…in the midst of your time-starved OCM work on “Project MegaMega”, someone handed you this information. Would you find it of use? Why or why not?
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What if……. Individual Project Benefits in Proportion to All Benefits
What’s the secret sauce? It’s using “value” to focus OCM activities
• Program success is about being:
• On-time and…
• On-budget and most importantly…
•On-Value
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OCM typically covers a lot of critical activities
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Everything OCM becomes more powerful with a proactive Value Realisation focus
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Everything OCM becomes more powerful with a proactive Value Realisation focus
Value Realisation essentials
OCM must ensure
- Stakeholder-supported Business
Case with clear, measureable
goals to Top 10 benefits
- Metrics-based accountability
- Benefits Tracker
Table of Contents
• Why OCM can benefit from more value realisation focus
• Three techniques for boosting OCM’s impact
• Conclusions
• Discussion, questions
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Value Realisation essentials OCM must ensure
- Metrics-based accountability
- Benefits Tracker
OCM Tip#1: Do Business Case “Quick Audit”*
Top benefits helps focus:
- OCM strategy and plans
- Stakeholder
communications
- Training strategy
- Business Readiness
focus
- Job, org design
emphasis, etc..
A robust business case (BC) is crucial to
value success. Most have serious value
leaks. Use a Quick Audit* to fix before
OCM is fully launched.
*Source: Making Technology Investments Profitable:
ROI Roadmap from Business Case to Value
Realization” (Jack Keen, John Wiley & Sons, New
York, 2011, 2nd edition
7 “C’s” key BC audit areas
- Correct fit?
- Concerns of whom?
- Complete (tangibles and
intangibles)?
- Connected to co. goals?
- Credible rationale?
- Concisely explained?
- Compelling value story?
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OCM Tip #2: Focus OCM by linking top benefits so key stakeholders see “What’s in it for me?* TRADITIONAL VIEW
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FIELD
Benefit links helps focus OCM’s:
Stakeholder engagement, communications,
training, business readiness, et al *Source: “Making Technology Investments Profitable: ROI
Roadmap from Business Case to Value Realization” (Jack
Keen, John Wiley & Sons, New York, 2011, 2nd edition
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OCM Tip #2: Focus OCM by linking top benefits so key stakeholders see “What’s in it for me?* VALUE VIEW
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FIELD
Benefit links helps focus OCM’s:
Stakeholder engagement, communications,
training, business readiness, et al *Source: “Making Technology Investments Profitable: ROI
Roadmap from Business Case to Value Realization” (Jack
Keen, John Wiley & Sons, New York, 2011, 2nd edition
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OCM Tip #3: Know where “value leaks”* occur and plug them
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*Source: Making Technology Investments
Profitable: ROI Roadmap from Business Case
to Value Realization” (Jack Keen, John Wiley
& Sons, New York, 2011, 2nd edition
Integrate OCM
strategy with
these 8 areas of
value leakage.
For example,
make sure the
metrics are
correctly
defined and
fairly assigned
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Benefit links helps focus OCM’s:
Stakeholder engagement, communications,
training, business readiness, et al
Table of Contents
• Why OCM can benefit from more value realisation focus
• Three techniques for boosting OCM’s value focus
• Conclusions
• Discussion, questions
• Appendix
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• Being “on-value” is the ultimate key to project success
• Value expectations helps OCM focus
its efforts • Making sure your OCM is truly
VALUEable is a win-win for everyone, especially senior executives
• Let’s go for it!!!
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Conclusions
Table of Contents
• Why OCM can benefit from more value realisation focus
• Three techniques for boosting OCM’s value focus
• Conclusions
• Discussion, questions
• Appendix
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Discussion, questions
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“Making OCM even more VALUEable: The Urgent Need for Stronger Links between Organisational Change Management and Benefit Realisation” Jack Keen’s presentation to: Change Management Institute 26-July, 2012, Melbourne
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*Source: Making
Technology
Investments Profitable:
ROI Roadmap from
Business Case to
Value Realization”
(Jack Keen, John
Wiley & Sons, New
York, 2011, 2nd edition
Appendix: Business Case “Quick Audit*”