infosys – business process outsourcing ?· infosys – business process outsourcing infosys bpo,...

Download Infosys – Business Process Outsourcing ?· Infosys – Business Process Outsourcing Infosys BPO, ... Outsourcing has evolved from a tactical opportunity to a strategic necessity for organisations today

Post on 01-Feb-2018




3 download

Embed Size (px)


  • Infosys Business Process Outsourcing

    Infosys BPO, a subsidiary of Infosys Limited (NYSE: INFY) is an end-to-end outsourcing services provider, addressing your business challenges

    through our integrated IT and business process outsourcing solutions. We unlock business value by applying proven process methodologies

    and business excellence frameworks to significantly reduce costs, enhance effectiveness and optimise business processes.

    With Infosys BPO, clients are assured of a transparent business partner, world-class processes, speed of execution and quality delivery by

    leveraging the Global Delivery Model.

    Partnering to Realise Business Value

    Outsourcing has evolved from a tactical opportunity to a strategic necessity for organisations today. Organisations are increasingly looking to

    partner with providers who have the proven ability to unlock business potential, transform their business processes and deliver business value.

    Infosys BPO focus on realising business value allow clients to not only enhance their process metrics, but positively impact their business

    metrics as well. A practitioner led approach supported by proven process improvement methodologies, domain expertise enhanced by

    technology multipliers, enable clients realise business value. Our robust Change Enablers (illustrated in fig below) continue to impact client

    business outcomes positively.

    We will bring together

    all the necessary elements

    to drive

    business value


    Tools and frameworks

    Technology multipliers

    Process improvement methodologies



    Higher revenue

    Better services

    Faster delivery

    Lower cost

    Reducing cash leakage

    Domain specific skills

    Infosys BPO has been consistently ranked among the leading BPO companies in India by key

    industry bodies like the International Association of Outsourcing Professionals, FAO Today,

    and NelsonHall, among others. It also has very robust people practices, as substantiated

    by the various HR-specific awards it has won over the years. The company has consistently

    been ranked among the top employers of choice in India, besides pioneering efforts in

    diversity hiring & other industry best practices.

    Infosys BPO with a strong

    practitioner led approach, depth in

    domain expertise through

    Centres Of Excellence and robust

    people practices has helped in

    realizing business value for clients.

  • Y A

    Services Offered

    Infosys BPO works with Global 2000 companies to provide Industry, Functional and Business Platform Solutions.

    S L

    Financial Services

    Communication Service Providers (Telecom)

    Media & Entertainment




    Retail, CPG & Logistics

    Energy, Utilities & Services

    Customer Service Outsourcing

    Finance & Accounting

    HR Outsourcing

    Business Platforms

    Sales & Fulfillment

    Sourcing & Procurement Outsourcing

    Legal Process Outsourcing

    Cisco Systems, Ins Rio Tinto Athene Annuity & Life

    Assurance Company

    Farmers New World Life Insurance Co.

    Quality Excellence

    Infosys BPO derives its strong maturity in execution through its focus on

    maintaining the highest quality standards across the organisation. We achieve it

    through an adoption of best practices, established models and methodologies, and

    an uncompromising approach to ensuring excellence in delivery. Infosys BPO is the

    second company in India and third, globally, to be certified a Level 5

    eSCM-SP provider.

    We have continuously benchmarked our

    processes against world-class standards

    and models such as

    ISO 9001:2008, ISO 27001, OHSAS and

    EMS, SAS 70, COPC, TL9000, BS25999,

    eSCM - SP- version 2.0 - Level 5

    About Infosys

    Infosys is a global leader in consulting, technology and outsourcing solutions. We enable clients, in

    more than 30 countries, to stay a step ahead of emerging business trends and outperform the

    competition. We help them transform and thrive in a changing world by co-creating breakthrough

    solutions that combine strategic insights and execution excellence. Visit to see

    how Infosys (NYSE: INFY), with $8.25B in annual revenues and 160,000+ employees, is Building

    Tomorrow's Enterprise today.

    Infosys BPO, the business process management subsidiary of Infosys, provides a broad range of

    enterprise and industry-specific services. We deliver transformational benefits to clients through our

    proprietary Process Progression ModelTM (PPM). These benefits include cost reduction, ongoing

    productivity improvements and process reengineering.

    For more information, contact

    2014 Infosys Limited, Bangalore, India. All Rights Reserved. Infosys believes the information in this document is accurate as of its publication date; such information is subject to change without notice.

    Infosys acknowledges the proprietary rights of other companies to the trademarks, product names and such other intellectual property rights mentioned in this document. Except as expressly permitted,

    neither this documentation nor any part of it may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, printing, photocopying, recording or

    otherwise, without the prior permission of Infosys Limited and/ or any named intellectual property rights holders under this document.


View more >