information technology computing at weatherheadpersonal isp such as cable or dsl to access the...

of 12 /12
1 Computing at Weatherhead Linda Karaffa [email protected] 21-LL PBL 368.8912 Weatherhead Information Technology Group (ITG) CASE Help Desk 11424 Bellflower Road http://help.case.edu/problem (216) 368-HELP INFORMATION TECHNOLOGY

Author: others

Post on 24-Mar-2020

0 views

Category:

Documents


0 download

Embed Size (px)

TRANSCRIPT

  • 1

    Computing at Weatherhead

    Linda Karaffa [email protected] 21-LL PBL 368.8912 Weatherhead Information Technology Group (ITG)

    CASE Help Desk 11424 Bellflower Road http://help.case.edu/problem (216) 368-HELP

    INFORMATION TECHNOLOGY

    mailto:[email protected]�http://help.case.edu/problem�

  • 2

    Table of Contents Activating your account. ……………………………. 3 - 4 CASE Network ID Activation Guidelines Managing Your Password ……………………….…. 4 Getting Technical Help ……………..…………..…. 4 Your CASE e-Mail Account ………………..……… 5 - 6 Reading your CASE e-Mail http://webmail.case.edu Forwarding e-Mail The Campus W.A.R.N. System …………………… 6 Laptop Configuration ……………………………… 6 CASE VPN …………………………………………. 7 (Accessing CASE servers wirelessly or from off-Campus) Network Printers ………………………………..… 7 - 8 Installing a printer Print Quotas Color Prints and Copies CASE Software Center ……………………….….. 8 e-Learning System ……………………………..…8 - 9 Blackboard http://blackboard.case.edu Library Resources ………………………….….….9 The Weatherhead Intranet ………………………10 Useful Web Sites ………………………………… 11 ITG (Information Technology Group) Library Services Classroom Technology Syllabus Server Weatherhead Registrar’s Website CASE Help Desk Services Financial Aid CASE Directory Career Development Where to Find It! …………………………… 12

    http://webmail.case.edu/�http://blackboard.case.edu/�

  • 3

    Computer Account Activation Overview It is imperative that you activate your CASE network ID so you can access your course materials (Blackboard), your Case eMail account, purchase from the eStore, download from the Software Center and avail yourself of other University technology services. Your CASE ID also gives you access to Weatherhead Network resources such as computer lab usage and network printing at Weatherhead.

    • You will not be able to activate your account UNTIL you are in the CASE Student Information System (SIS) and you have your PIN number. Confirmation and your PIN will come from your Admissions co-ordinator. (See list on next page.)

    • Before activating your Case account, review the guidelines below for creating a secure password for your account. The rules are strict, but a secure password is your insurance against identity and resource theft.

    Activate your Case Account You will be assigned a User Name which is usually your first, middle and last name initials plus a number. If no middle initial, the letter “X” is substituted. Examples are: tms123 and rxl55. You must create your own Password. Read the section below for password rules. Your Email address will be your [email protected] and/or your [email protected] You will need to enter a PIN to activate your account, so have your PIN handy. If you do not have a PIN, contact your program co-ordinator. Note: The “PIN Activation Tool” on the account activation page is intended for Faculty & Staff use. IT does not work reliably for students! Create a SECURE Password Possibly the ‘hardest’ part of the account activation process is creating a password that conforms to the strict CASE security guidelines so your password cannot be “guessed” by hacking software. Remember:

    a. Your password must be AT LEAST 8 characters b. Use a combination of letters, numbers & upper & lower case c. BUT, cannot be a word that can be looked up in a dictionary d. NO spaces! NO number strings (e.g., your SSN) e. Your password is ‘case sensitive’.

    Got your PIN and a password??? Good! Now, activate your Case Account at: https://its-services.case.edu/middleware/NetworkTools/userReg.html

    https://its-services.case.edu/middleware/NetworkTools/userReg.html�

  • 4

    Uh oh! Problems activating your account? First, contact your Admissions officer:

    MBA Students contact: Full-Time MBAs: Jon Fuller ([email protected], 216.368.0935) Part-Time MBAs: Kevin Malecek (kdm1[email protected], 368.3315) Accelerated MBAs & Masters in Finance: Deb Bibb ([email protected], 368.6702) MSM in OR & Supply Chain: Olivia Seifert ([email protected], 368.2031) MPOD Program: Patricia Petty ([email protected], 368.2055) MACC Program: Tiffany Welch ([email protected], 368.2058) EMBA Program: Kate Coleman ([email protected], 368.6411) or Carleen Henderson ([email protected], 368.2554) EDM Program: Marilyn Chorman ([email protected]; 368.3638) or Sue Nartker ([email protected], 368.1943) If your program officer confirms that you are in the Student Information System, and you have your PIN but still cannot activate, contact Linda at [email protected] or 216.368.8912.

    Managing Account Passwords Changing Your Case Password: Case passwords need to be changed every year. To change your password, go to: https://its-services.case.edu/my-case-identity/password/change/

    Getting Help As a CASE student you are entitled to:

    ONE free visit to the Walk-in Center: ……………. Campus Help Desk 11242 Bellflower Road UNLIMITED calls to the CASE Help Desk: 216 368-HELP (4357) Also visit: http://help.case.edu

    mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�mailto:[email protected]�https://its-services.case.edu/my-case-identity/password/change/�http://help.case.edu/�

  • 5

    Case E-mail Set-up Once you’ve set up your Case login account, the next step is to activate your Case eMail. Case has partnered with Google to provide a [email protected] GoogleApps mail account. 1) Visit https://its-services.case.edu/my-case-identity/google-apps/

    • Select the “Send my Case email to Google Apps (webmail.case.edu)”

    2) Next, scroll down to “Reset Your Google Apps Password” • For simplicity, type in your current Case password in both fields • Click “Save”

    3) Visit webmail.case.edu in your web browser

    • Scroll down and accept the terms and conditions for Google Apps

    Done! From this point on, use http://webmail.case.edu to check your email.

    You can read the FAQs and detailed information at: http://wiki.case.edu/googleapps. With the Google account, your mailbox quota will be 6+ GB. Also, you may read your Case e-mail in any e-mail client that supports POP or IMAP mail, such as Eudora or Outlook. Info at: http://www.case.edu/its/services/GoogleApps.htm

    mailto:[email protected]�https://its-services.case.edu/my-case-identity/google-apps/�http://wiki.case.edu/googleapps�http://www.case.edu/its/services/GoogleApps.htm�

  • 6

    Forwarding E-mail We recommend that you read your case Email directly from the server at: http://webmail.case.edu. However, if you prefer to forward your Case Email to another account you may do so by:

    • Clicking the Settings link (top right-hand menu in webmail) • Select Forwarding and POP/IMAP

    CASE W.A.R.N. Emergency Notification System We encourage you to sign up with the CASE W.A.R.N. emergency notification system. W.A.R.N. allows you to enter a cell phone number and carrier (ATT, Verizon, Sprint, etc.) and receive text and/or voice messages altering you to Campus emergencies. Information at: http://www.case.edu/warn. Click on “Subscribe to Alerts” on the left-hand side menu to enroll. Laptop Requirement and Configuration Laptop specifications and recommendations can be found at http://www.case.edu/its/estore/documents/comp_specs.pdf. Be advised that, concerning the ability to run the software applications that are required in the Weatherhead curriculum, a WINDOWS/Vista-based PC is preferred over an Apple MAC. If you will be using a MAC at Weatherhead, your MAC should run either Parallels or VMWare Fusion in order to accommodate WINDOWS-only applications. You will also need to purchase a copy of WINDOWS or VISTA.

    MACs are supported on the CASE Campus, but are NOT supported at Weatherhead. Assistance in configuration can be obtained at the University Helpdesk by calling 216-368-HELP (4357).

    http://webmail.case.edu/�http://www.case.edu/warn�http://www.case.edu/its/estore/documents/comp_specs.pdf�

  • 7

    Case VPN (Virtual Private Network) The Case Cisco VPN is used as a bridge to connect you into the Case Servers and is ONLY needed to connect to University and Weatherhead Network Resources using Wireless or from Off-Campus.

    • VPN should be logged into when you are using Wireless while on Campus and need to use Case Network Resources such as printers and Library Research Databases.

    • VPN is also used when you are at home and need to get into Case Network Resources such as the Case Library Databases.

    • VPN is not a service to provide Internet access. You will still need to use your own personal ISP such as Cable or DSL to access the Internet. VPN will then provide you the access into the Case Servers.

    Getting VPN on your computer Instructions for downloading and installing CASE VPN are at: http://intranet.weatherhead.case.edu/help/network/vpn.cfm

    Please note, if you are using a company computer, you must have Administrative Configuration Privileges in order to download and install any software.

    • Please check with your company’s Information Technology support group to inquire if you have specific privileges that will allow you to download and install software.

    After installing VPN, you will need to login to the VPN Client in order to connect. First connect using Wireless or your local Internet Service Provider from home. • To start using VPN you would click on the Start Button on the left bottom corner of your

    computer screen, then select the Programs button, and then click on the Cisco VPN option. • You will need to log into the Cisco CPN client before accessing the Case Library Research

    Databases. • When on Campus, your wireless card will automatically detect the Case Wireless Access

    Points and provide you with access to the Internet. You only need to turn on and log into VPN if you need to access Case Network Resources such as printers and Case Library Databases while on campus.

    Network Printer Usage The Lab Laser is the primary printer for student use. The Lab Laser is available during Computer Lab hours and is located in PBL 07 – Lower Level. As with all Weatherhead School of Management network resources, these printers should be used for educational purposes only. Misuse will result in the suspension or loss of your Weatherhead network account. Refer to “Configuring Your Laptop” for instructions for installing the Lab printer.

    http://intranet.weatherhead.case.edu/help/network/vpn.cfm�

  • 8

    Print Quota A print quota has been established to reduce waste. All accounts are provided with a balance of $125 (2500 pages) per semester. You are not assessed a fee for initial quota, this is a base quota balance provided to all students. Additional pages can be purchased if balance is exceeded. Copies and Color Prints Copies and Color Prints can be ordered and purchased at the Case Print Services in the Lower Level of the Peter B. Lewis Building, room 23. Orders can be emailed to [email protected], [email protected], or walked in to the Copy Center. They can also be contacted at 368-2062. Software Center The Software Center offers premium software packages such as Microsoft Office Suite and Symantec Antivirus free of charge to registered Students, Staff and Faculty of Case. For further details, you may log into the Software Center using your Case User Name and Password at https://softwarecenter.case.edu/. Blackboard Blackboard is a University-wide e-learning system that many Weatherhead instructors use for their courses. Blackboard facilitates collaboration among students and interaction between the instructor and students. You may access Blackboard at http://blackboard.case.edu/

    • Select Login • Enter your Case ID (e.g., abc5) and your Case Password

    You must have an active CASE ID before logging in for the first time. If you do not have an active CASE ID, you must go to the User-ID registration page.

    Example of a Blackboard Course Site Home Page

    Course Menu

    Announcements from the Instructor

    mailto:[email protected]�mailto:[email protected]�https://softwarecenter.case.edu/�http://blackboard.case.edu/�https://its-services.case.edu/my-case-identity/activate/�

  • 9

    Also Accessible via Blackboard or by direct link:

    Kelvin Smith Library (KSL) is the main library for Management students and faculty. KSL resources include:

    Journals & eJournals Full-text article Research Databases Digital Media Popular magazines & newspapers

    Electronic resources are available to Case students, faculty and staff via a networked computer or VPN (wireless or off-Campus). See page 7 for VPN information.

    Instructor has posted course materials on-line.

    Example of an on-line discussion: Executive Pay!

    http://library.case.edu

    http://library.case.edu/�

  • 10

    The Weatherhead Intranet http://weatherhead.case.edu/intranet

    Once you have your CASE account and are registered for courses at Weatherhead, you have access to the Weatherhead INTRANET. When you log in, you will see a set of links customized especially for Weatherhead students. Think of the Intranet as your one-stop portal for frequently-used links & resources, including:

    Academic Resources Campus Information IT Info & Help Events Calendar Registrar Career Development / Student Life And Much More!!

  • 11

    Featured Web Resources Technology (ITG) The Information Technology Group web page: http://intranet.weatherhead.case.edu/help/ Classroom Technology To reserve Technology Presentation Equipment, you may use the online-reservation system. You can find Classroom Technology at http://weatherhead.case.edu/facility/ Registration Information You can find the Registration Page at http://intranet.weatherhead.case.edu/registrar/ http://intranet.weatherhead.case.edu/academics/ Choose this link to find a searchable schedule of courses, course evaluations, syllabi, concentration information, and much more. Financial Aid http://finaid.case.edu/ The Financial Aid web page will provide you with a left side menu of links such as applying for financial aid, forms, loan information, and much more. Career Development http://intranet.weatherhead.case.edu/career/ . Case Directory You have access to find any student, staff or faculty member of Case Western Reserve University. From the Case home page http://www.case.edu/ click on the Directories button at the top right corner of the web page. Library Services As a student you have access to many extremely valuable research databases, on-line journals and articles. You can access these research tools from the Kelvin Smith Library home page of directly at http://library.case.edu/ksl/ If you are connected to the Internet from home or if you are connected on campus with your Wireless card, then you will need to ensure that you login to the Case VPN Client before accessing a research database. Syllabus Server Faculty are encouraged to post their syllabi in time for early registration so students can get an idea of course organization, pacing and content, information about textbooks, cases, course materials, etc. You may view current and past semester syllabi at http://weatherhead.case.edu/syllabi/. Case Help Desk Services You can get technical help in several different ways. You may stop in the Case Helpdesk / Walk-In Center located on Bellflower Road or you can call 216-368-HELP (4357).

    http://intranet.weatherhead.case.edu/help/�http://weatherhead.case.edu/facility/�http://intranet.weatherhead.case.edu/registrar/�http://intranet.weatherhead.case.edu/academics/�http://finaid.case.edu/�http://intranet.weatherhead.case.edu/career/�http://www.case.edu/�http://library.case.edu/ksl/�http://library.case.edu/ksl/�http://library.case.edu/ksl/�http://weatherhead.case.edu/syllabi/�

  • 12

    Where to find it…! [Quick guide!!]

    http://webmail.case.edu Your CASE eMail Inbox http://blackboard.case.edu Course platform http://weatherhead.case.edu/intranet/ General Weatherhead information, Admissions, Financial Aid, Registrar, Student Life, etc. http://help.case.edu 216.368.4357 24/7 Phone Center

    • General IT help, how to’s and FAQ’s • VPN for your laptop or when working from home

    CASE Help Desk 11424 Bellflower Rd. – One FREE Walk in http://softwarecenter.case.edu

    • WINDOWS & Office upgrades • Adobe Acrobat • Symantec Anti-Virus & other software

    http://www.case.edu/its/estore/

    • the eStore (Dell & Apple) http://intranet.weatherhead.case.edu/help/

    • IT help http://intranet.weatherhead.case.edu/help/lab

    • What’s available in the Lab? and Lab hours Questions??: [email protected] 368.8912 – Linda – IT help

    http://webmail.case.edu/�http://blackboard.case.edu/�http://weatherhead.case.edu/intranet/�http://help.case.edu/�http://softwarecenter.case.edu/�http://www.case.edu/its/estore/�http://intranet.weatherhead.case.edu/help/�http://intranet.weatherhead.case.edu/help/lab�mailto:[email protected]

    Table of ContentsActivating your account. ……………………………. 3 - 4CASE Network ID Activation GuidelinesManaging Your Password ……………………….…. 4Your CASE e-Mail Account ………………..……… 5 - 6Reading your CASE e-Mail http://webmail.case.eduForwarding e-MailThe Campus W.A.R.N. System …………………… 6Laptop Configuration ……………………………… 6CASE VPN …………………………………………. 7 (Accessing CASE servers wirelessly or from off-Campus)Network Printers ………………………………..… 7 - 8 Installing a printerPrint QuotasColor Prints and CopiesCASE Software Center ……………………….….. 8e-Learning System ……………………………..…8 - 9 Blackboard http://blackboard.case.eduLibrary Resources ………………………….….….9The Weatherhead Intranet ………………………10Useful Web Sites ………………………………… 11Where to Find It! …………………………… 12 Computer Account Activation