information technology...

© 2018 R A Consulting Services (Pty) Ltd. All Rights Reserved of 15

R A Consulting Services Information Technology Specialist

INDIA | BOTSWANA | ZAMBIA | MAURITIUS


Table of Contents/

The RACS Corporate………………………........3 Realizing the Full Potential………………….….4 Our Values……………………………………….7 Our Mission……………………………………...8 Our Vision………………………………………..8 Company Commitment…………………………9 Our Partners…………………………………….10 Our Expertise……………………………………11 Our Clients……………………………………….12 Social Responsibility…………………………….14 Corporate Offices………………………………..15


RACS

CORPORATE / Within the foundation of our company lies right decisions, effective

strategies, quality services delivered rapidly, and competitive enterprises

and establishments. To reach the success it is paramount to use

“information” and “technologies” in an effective way. We have helped

our customers attain their specific targets by offering them customized

information technology solutions since 1997. This is also the year when

RACS changed its business structure from an IT Supply and Service

company to a brand independent systems development company of

Botswana. Moreover, the organization structure changed to vertical

business units for sales operations in line with its strategic sectors and

horizontal units for providing core solutions and skills for vertical markets. Today, as being a member of the Innovative Global IT Company and Systems Developer of Botswana, RACS represents new technology with a brand-new identity.

As a whole, with proven experience, global affiliation with companies and

in-depth knowledge of technology and business know- how, we provide

high quality, high value IT solutions and services to our customers.


By utilising our exclusive skilful resources and 21 years of experience, our goal is to help b u s i n e s s e s across the globe realize their fu l l potential.

Realizing the

Full Potential /

RACS’s aim is to develop and provide products and services to keep

clients free from the downtime, any IT threats at the lowest possible

Total Cost of Ownership. RACS has always been a self-financing company, reinvesting

profits into its growth, improvement and development. Since 1997,

its annual growth rate has averaged around 65 percent. In 2006, its

annual sales growth was the highest in the industry and three times

greater than the market average. RACS international strategy is based

on the maxim of “Think globally, Act locally” which has allowed us to

establish ourselves across the country with our team of dedicated

professionals with the commitment and local knowledge necessary to

ensure the success of the products in their respective markets.

✓ Growth & International Exposure


RACS believes that IT solution without services is not a complete

solution. For this reason, RACS launched its pioneering 24h-365d

services whose module is based on offering services that

complement the software and are supported by our IT experts.

In doing this, it revolutionized the sector, adapting its product to

client’s real needs: 24X7 protections, all year round

RACS became a pioneer in complete IT Solutions with our

concept of a product as software + services. Since then, the

Company has always stood out for its unmatched services

accompanied by our advanced product range. RACS also

believes that information is an essential weapon in the fight

against downtime, and provides users with this through its

services.

We are committed to research and development to deliver

solutions to multiple users and companies regardless of their

diversity, size or market sector.

✓ Pioneer in Customer Service

✓ Solution for Every User


We do not just build solutions, but we also analyze all possible

problems proactively. We apply all industry standard design patterns

and best practices in order to get best results for the customer.

Extreme programming, continuous integration, test-driven

development, prototyping and behavioral driven development are

used in production. Hence we use a transparent project portal in

which we participate with the customer about the issues, production

plans, test plans and release plans.

✓ High Standards


OUR VALUES /

✓ As a company, and as individuals, we value integrity,

honesty, personal excellence, constructive self-criticism,

continual self-improvement, and mutual respect. We are

committed to our customers and partners with a strong

passion for technology. We take on big challenges, and

pride ourselves on seeing them through. We hold

ourselves accountable to our customers, shareholders,

partners, and employees by honouring our

commitments, providing measurable results, and striving

for the highest quality.

At RACS, we value:

• Technology

• Responsibility

• Creativity

• Quality Consciousness

• Continuous improvement

• Faithfulness to business ethics


OUR MISSION /

✓ “With our slogan “Tech at Work”, we commit ourselves to

provide superior quality IT products and outstanding IT

services to our customers thereby contributing significantly

to their success.”

OUR VISION /

• Provide the best of IT solutions in the domestic as well as foreign markets

• Provide innovative technology

• Manage changes on the behalf of the customer

• Maximize the satisfaction of our customers and employees

• Be a competitive player in selected IT sectors

✓ Our vision is to:


COMPANY COMMITMENT /

✓ Find out for yourself just how the latest technology is

integrated into your business in a short span of time. . RACS

deals in Hardware / Software, integrated electronics

development, R&D, and IT Sales and Services. Our business

presence is felt on several vertical markets including

homeland security, health care, tourism, culture, electronics

(including PCBs), packaging, textile, and specialties on

horizontal markets software development, systems

integration, networking, security and electronic design and

production.

✓ RACS employs highly trained Software, System, Network, and

Hardware Engineers who utilise the most effective technical

approach and system/software development processes in

order to produce cost effective customer specific products.


OUR PARTNERS /

✓ We ensure required performance levels through the supply of quality,

efficient and cost effective solutions using professional products. In

doing so we provide our customers with investment protection and with

a reasonable return.

✓ As RACS, we are partnering with the leading infrastructure,

technology, application and business process providers in order to

provide the best integrated technology and business services to our

clients. Some of those valuable partners are listed below:

✓ Our Valuable Long-Running Partners:

• HP Enterprise Silver Sales and

Service Delivery Partner

• HP Inc. Gold Sales and Service

Delivery Partner

• VMware Enterprise Solution Partner

• Dell EMC Partner

• Microsoft Gold Sales and Technology

Implementation Partner

• IBM Registered Partner

• CISCO Select Partner

• Lenovo Authorized Service Partner

• Samsung Authorized Service Partner

• Epson Authorized Service Partner

• Canon Authorized Service partner

• Fujitsu Authorized Service Partner

• Acer Authorized Service Partner


OUR EXPERTISE /

The main Strength of RACS lies in the blend of professionals, specialized and highly focused operations. Increasing customer’s awareness is our strength where it also excels over competitors. Our strength lies in our ability to blend current management practice and IT expertise into cost-effective Computer Aided Management Solutions, Products and Services. RACS understands the need for skill transfer to client personnel. Our offers cover the following major areas:

✓ Technology Solutions:

We use complete ICT infrastructure solutions, complex system integration and flexible solution design to bring competitiveness and return on investment to our customers. • Data Centre

• Storage Solutions

• Networking

• Security

• Mobility

• End User Computing

• Converged Infrastructure

✓ Managed Services:

We have an end-to-end range of support services and outsourcing solutions that allow clients to remain focused on their respective business with unhindered services.

• Service Management

• Service Aggregation

• Service Desk

• ICT Facility Management

• Managed Systems

• Cloud Services

• Monitoring and Control

• Print and Document Management Solutions


vv

OUR CLIENTS /

GOVERNMENT INSTITUTIONS:


BANKING SECTOR:

CORPORATE SECTOR:


SOCIAL

RESPONSIBILITY /

✓ In line with its sense of corporate social responsibility, RACS is

firmly committed to the principle of sustainable social

development. For this reason, it constantly contributes to the

creation of employment, aiding and supporting the birth of

new companies and initiatives, and striving to create the ideal

motivating environment for those working within the

company.

✓ RACS social commitment starts with its own work force, as the

prime asset of any. For this reason, it develops programs and

policies to promote a balance between work and family life,

creating a stress free environment. We believe this develops

and motivates excellent professionals with a sense of loyalty.

Conscious of the needs of the social and natural environment,

RACS actively supports actions to benefit the

community, humanitarian programs, and projects that bring

new technologies closer to everyone.


Head Office (Botswana):

Plot 156 Unit 1 & 2 GICP Gaborone Botswana Postal Address: PO. Box -20573 Gaborone TEL: +267-3939773 Fax: +267-3939772 Email: [email protected], [email protected]

Office (Zambia): Plot 3550, Lagos Road, Rhodes Park, Lusaka (Zambia) Postal Address: P/Bag E10 Post Net 394 Lusaka TEL: +260-211295000 Fax: +260-211294020

Email: [email protected] Office (Mauritius): 8th Floor, Ebene Views, 66C2, Cybercity Ebene Republic of Mauritius TEL: +230-58058876, +23058366684 Email: [email protected]

CORPORATE OFFICES

Office (India): D-100, Sector 63 Noida, Uttar Pradesh 201301 India Tel: +91 7895622470 Email: [email protected]

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