Course: ”Total Quality Management “

Chapter09: Information Technology

Submitted To: Dr. CHHUN Vannak

Presented By: Ms. Ul Soklang 1

saklviTüal½ybBaØasa®sþkm<úCaPaññásástra University of Cambodia

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ContentI. Introduction

II. Computer and the Quality Functions

III. The internet and other Electronics Communication

IV. Information Quality Issues

V. Technology For the Future

VI. Conclusions

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I. IntroductionInformation Technology (IT) is a tool like the other tools

presented total quality management organization achieve its goals.

Four Function of IT

1. Data 2. Information 3.Knowledge 4.Organizatio

n

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II. Computers & Quality Function1. Data

Collection

2.Data Analysis,

Reduction, And

Reporting

3. Statistical Analysis

4. Process Control

5. Automated Test And

Inspections

6. System Design

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III. Internet & Other Electronic Communication

Internet, instant messaging, video conferencing, virtual

teaming, document management, E-Learning-Government,

E-Commerce, biz to biz, biz to customers and website

design.

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IV. Information Quality Issues

Sufficiency, Accuracy, Timeliness, Intellectual property,

Security, Cybercrime, Privacy, Pollution, Creativity and

Control Prevention.

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V. Technology of Future

Such as wireless revolution, artificial intelligence, virtual e-commerce, E Ink corporation, wallet PC and ultimately.

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VI. Conclusions Economy is benefiting from structural gains, in productivity that have been

driven by remarkable wave of technological innovation.

Information technology has brought advantages and disadvantages to communication in business. Companies can communicate effectively with their customers by Internet.

Companies now try to have good relationship with their customers by using Internet. What is more, companies now design a website to attractions people and provide a products in it. Virtual communication is one of the important things in the business area.

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Thank for your attention!!