information technologies inc., a strategic partner

Information Technologies Inc.,


A strategic partner


• a snapshot• management team• company fact sheet• mission statement• major objectives statement• offshore outsourcing progression• partial list of clients• relationship models and engagement process• operational excellence• our network and infrastructure• why K-Soft ?• our differentiators


K SOFT Information Technologies Inc., is a US company with a 100% subsidiary in India ….

Was founded in 1999 to effectively use offshore in creating value to customers

Predominantly focused on Business Process Outsourcing


LeadershipAt K-Soft, the destiny of the company and its personnel are immersed in one another, resulting in sheer professionalism. A fundamental axiom guides Gateway in all its technology-driven endeavors -- that it is the people who create & operate the technologies, who form the heart of the technology.

Ramesh GangisettiChairman and Chief Mentor

Sridevi GangisettiVice President (Human resources)

Mrkanda D FitchDirector (Finance & Administration) and Chief Financial Officer

Matt BeylerVice President (Marketing)

Management Team


Service Offerings

Customer Acquisition, Customer Service, Collectionsand back-office services.

Verticals Education, Energy and Utilities, Retail, Healthcare, Financial Services.

Clients eSylvan, PCDI, Econnergy, Shell, HP, Chanel, Multiplan

Management Team

Ramesh Gangisetti, Sridevi Gangisetti, Mrkanda D Fitch, Matt Beyler.

Differentiators US based client management, Domain expertise, partnership model with clients

Capacity 3 centers in India, 500 employees, 24/7 capability.

Company Fact Sheet


To be a partner of choice to our clients by providing high quality solutions in the customer care and business process outsourcing areas To be an employer of choice by providing an exciting and a challenging work environment that encourages innovation and rewards performers

To constantly work towards enhancing shareholder value


We set our objectives through the lens of our customers..

• Reduce costs – Work with clients to help reduce their cost of operation

• Scalability – Ramp up quickly to meet rapid growth in demand and support organizational growth without increasing the budgets allocated

• Reduce Time-to-Market – Leverage the global delivery model, time differences and offshore operational efficiencies to help clients serve their customers and bring new services to the market

• Extended Team – Work with clients as an extension to their onsite team

• Partner – Work as a true partner with the client as against being a vendor


Projected savings by 2010…

Job Category Number of jobs Revenues*

(Billion $)

Savings**

(Billion $)

Management 117,835 5.30 5.30

Business 161,722 5.82 7.12

Architecture 83,237 3.00 3.66

Life sciences 14,478 0.65 0.80

Legal 34,673 1.04 1.39

Art & design 13,846 0.42 0.42

Sales 97,321 2.92 2.92

Office (CRM, Back-end, etc.)

791,034 20.57 23.73

Total 1,314,146 39.72 45.34 *Revenues earned by firms located in low-cost destination such as India

**Savings for the US firms; computed by Evalueserve Source: Forrester


Partial list of clients

HealthcareMultiplan

EducationeSylvanPCDI

Energy & UtilitiesEconnergy

Hi-Tech & RetailHPChannelForce 10 NetworksMSDN

Financial servicesTri-state Insurance

OthersWorld Wildlife Fund


Relationship Models

• Program based - • Individual program based• Short-term contracts• Shared Client Relationship Manager

• Dedicated Processing Center (DPC) - • Supports multiple processes• Dedicated Client Relationship Manager• Client commits to volume and revenue

• Collaborative Processing Center (CPC)• Supports multiple processes• Dedicated client relationship manager• Client commits to volume and revenue• Client has equity stake in the company


Our Engagement Process

Step 1.Identify NeedAssessment and Planning

Step 2.Training and Transition

Step 3.Pilot Program

Step 4.Launch Live program


Operational Excellence

• Strong QA teams dedicated to every program. QA program tied to client SLAs and every offense committed by the team is categorized and penalized appropriately.

• A dedicated Client Relationship Manager (CRM) assigned to every client to ensure the Service Level Agreements (SLA) are met

• Call Center Training includes US and British Culture, Voice and Accent, Language and Pronunciation, Grammar, Process and Product

•Performance Coaches (PC) on every program to improve the below average performers

•Language Coach for every program to ensure that the client’s guidelines are adhered to


Our Network

Atlantic Route 2MB IPLC (MCI)

Pacific Route 2MB IPLC (Singtel)

DS3 (Global Crossing)

Telephony Server 1

Telephony Server 2

Fortigate Firewall

Internet

Nortel Passport 7480 Nortel Passport 7480

Server / Proxy

Nortel Meridien PBX(Florida) (Hyderabad)

Inbound

Outbound

On the Inbound, Shell’s calls should be pointed to Swift Response Toll-free numbers in Atlanta


Infrastructure•Three State of the art facilities in Hyderabad and Chennai

• The Hi-tech City Campus, Sri Durga Chambers in Hyderabad.

•Redundancy at Multiple levels

• Multiple IPLC links at two points in the US

• Power at three levels in all sites

• Terminating at two locations in Hyderabad

• Additional redundancy at Sri Durga Chambers One dedicated IPLC link via Atlantic Another one via Pacific

• Redundant Last miles at US end & India end• Dedicated Internet connectivity by two ISPs at each location• LAN redundancy at 1:1.5

• Fire Protection and Access Control System at each location


Infrastructure

• Dedicated IPLC 512 kbps x 2 circuits 2 Mbps x 2 circuits

• Predictive Dialer at New Jersey & Atlanta

• Telecom, LAN switching from Nortel

• ACD & CCMS from Nortel & Atoms


Why K SOFT Response ?• We demonstrate a partner relationship as against a vendor

• Pro Active Client Management – Both here in the US and in India

• Involvement in the account by Senior Management

• Alignment by the entire client management and operations team with client’s business objectives

• Minimal turn-around time for issue resolution

• Rapid Communication – End Client-SR Client Management US-SR Client Management India- SR Agents

• Flexible in adopting to the client’s needs and be able to meet SLAs


Our differentiators

• High Quality and Cost-Effective solutions

• Domain Knowledge

• Easy access to the team in India

• US based account management team

• Flexible to work with the needs of the client


Contact Us

K-Soft Information Technologies Inc.,9951 Atlantic Blvd # 450Jacksonville FL 32225.

Toll Free : 877-57-KSOFT (7638)Toll Free : 877-575-7638Phone : 904-724-5340Fax : 904-724-5396Voice : 407-947-0909

E-mail: [email protected]

K-Soft [email protected] K-Soft [email protected]

K-Soft Middle [email protected]

K-Soft [email protected]

K-Soft Belgium [email protected]

K-Soft United [email protected]




K-Soft Belgium [email protected]

Global Offices

Offshore Development Center

K-Soft India (Hyderabad)[email protected]

information technologies inc., a strategic partner

Documents

soft information technologies

vendor slide

strategic partner slide

company fact sheet slide

shareholder value slide

clients capacity

clients esylvan

onsite team partner