INFORMATION SYSTEMS IN RETAIL SECTOR

Presented by:Nitin Boratwar 2013179Palak Jain 2013185Prateek Jain 2013208Priyadarshi Tondon 2013211Section-D

Today’s information systems professional is less concerned with programming and more concerned with pairing industry knowledge with technology knowledge to achieve strategic goals and make positive change in an organization.  -- Michael Cincala, Manager at Deloitte & Touche

AGENDA

• Introduction

• Company goals and objectives

• Functionalities

• Strategies

• TPS

• MIS

• DSS

• Security

• Managerial Learning

INTRODUCTION

• US based Retail giant

• Established in 1962 by Sam Walton

• Every week 245 million customers ,11000 stores in 27 countries

• E-commerce websites in 10 countries

• 2.2 million employees

• Sales $466 billion

• Ranked 1st in Retail chain sector by Fortune 500 ( Source : CNNMoney)

WALMART’S GOALS AND OBJECTIVES

• "Saving people money so that they can live better" 

• “One-size-fits-all" merchandising strategy

• Customers shop anytime

• Personalized shopping experience

• Big data, social and mobile

• Faster is Better: How They're Optimizing Walmart.com

FUNCTIONALITIES

• The company does business in nine different retail formats: supercenters, food and drugs, general merchandise stores, bodegas (small markets), cash and carry stores, membership warehouse clubs, apparel stores, soft discount stores and restaurants.

• Suppliers

• Inventory system

• Own warehouses

STRATEGIES

• Information technology

• Cost Leadership and Differentiation

• Efficient Communication Network

• Efficient Operations Management

• Wal-Mart U.S. also use Facebook and other social media to drive sales.

• Expansion

• Same-day delivery services in some U.S. cities, one of many tactics being used to try to counter competition from Amazon.com

TRANSACTION PROCESSING

SYSTEMSIN WALMART

summarizing

recording

merging the

data

TPS IN WALMART

• Ordinarily automates routine and repetitive tasks

• Input of TPS is raw data

POINT-OF-

SALE

UNIVERSAL PRODUCT CODE

Ensure accurate pricing

Improve efficiency

Reduce Shrinkage

Improve communicat

ions

SATELLITE SYSTEM AND ELECTRONIC SCANNING OF UNIFORM PRODUCT

CODE (UPC) AT THE POS

Management Information System MIS is the system provides the actual performance report of the company that

use inmiddle management, which created based on the data from TPS.

You tube Video Link: https://www.youtube.com/watch?v=pslC1USzVGo

Information System generated Report of

Walmart

DSSWalmart implemented a number of strategies of DSS in

1990 Example: Retail Link and sales data warehouse

Walmart started analysing the details of Items and their costs and implementing these data at entry level in 1997.

Example: Drastic Change in Merchandising decisions which helped Walmart to touch skylimts in terms of profit and customer satisfaction

Electronic Date Interchange -EDI- 1.Forecasting2.Planning3.Replenishing 4.Shipping applications

Walmart started using EDI and Satellite system which was later on intimated by its competitor Kmart

Satellite System network of Walmart

Security

How Walmart Protect Customers Privacy

Safe Shopping at Walmart.com

Verified by Visa

Fraud Alerts Report Identify Theft

Security

Managerial Learning

Modern businesses operate in a challenging environment with rapid economic, political, and technological changes.

Organizations must be able to manage innovation to thrive and also adapt quickly to unexpected shifts in markets.