information system strategic planning practitioner's note -draft version

OPEN PRACTITIONER NOTES:

INFORMATION SYSTEMS STRATEGIC PLANNING BASICS

Version 1.2 2009

Open Practitioner's Notes on Information Systems Strategic Planning ww.onecitizen.net

http://www.onecitizen.net/

INTRODUCTION

The practitioner's note presents lesson-learned from openly published documents that offer standards framework, methods, and templates in doing Information systems strategic planning. It puts together the references and tools to identify the information, to construct the analysis, to define the options, and to compose the documents in doing information systems strategic planning.

The practitioner's note demonstrates the principle of “not-to-reinvent the wheel” by improving from existing practices, guidance and standards. The identified knowledge items are logically structured to support the learning needs of those who attend the e-government management training. It is intended for the users to read, write, evaluate, implement and improve an information systems strategic plan.

It guides the government leaders and workers to build their knowledge, decision points, and action items in communicating and doing information systems strategic planning in their organization. The aggregated information provides the empowering content to benchmark current practices, and to make improvement to the knowledge resources of the organization on the disciplines of information systems strategic planning.

The practitioner's note provides essential concepts, procedures, templates and software that are used by the note-taker to facilitate the information systems strategic planning of select government and non-government organizations. It includes evaluated content considered by the e-government management training participants to be usable to communicate and implement information systems strategic plan.

The information systems strategic planning is a preconditions to promote aligned and logically planned ICT initiatives and resource investment for the organization. It provides the strategic fit of all programs to match the intent, context, capability, and risks defined by the organization as a whole.

The planning documents define and elaborate the performance metrics and the critical success factors in the delivery of the strategic programs and projects that are deemed to bring change improvement to the organization.

The practitioner note is an open content project. The note-taker DOES NOT REPRESENT the aggregated framework and brand names mentioned in this open content project.

The cited documents, products and services are presented to freely promote discovery and informed decision on the use of information and communications technology standards, methodology and software to realize the goals of effectively deliver the e-government services to all.

The users must exercise DUE DILIGENCE in appraising the applicable use of the concepts, framework, methodology, template and software in their organizational setting.

The users are FREE TO USE the digital copy of this open document as long as proper attribution, no modification is done and respect of the copyrights limitations and acceptable use policy of the cited materials are observed.



Table of ContentsPart 01: Information Systems Strategic Planning Framework.......................................4

1.1 Definitions..........................................................................................41.2 The Need for Strategic Planning.................................................................51.3 Strategic Planning Decision Points..............................................................61.4 Strategic Alignment Model.......................................................................71.4 Phases of Information Systems Strategic Plan.................................................91.3 Test of Effective Strategy.........................................................................9

Part 2. Doing Information Systems Strategic Planning..............................................102.1 Process Checklist.................................................................................102.2 Information Systems Strategic Planning Questions..........................................11

Worksheet 01: Strategic Intent............................................................................12Worksheet 02: Strategic Baseline..........................................................................12Worksheet 03: Strategic Goals.............................................................................14Worksheet 04: Strategic Program..........................................................................14Worksheet 05: Strategic ICT Services.....................................................................15Worksheet 06: Strategic ICT Services Performance Metrics...........................................15Worksheet 07: Strategic ICT Investment (New Requirements).......................................15Worksheet 08: Financial Valuation of the Strategic Investments.....................................16Worksheet 09: Strategic Plan Implementation Time line..............................................16Worksheet 10: Implementation Roles and Responsibilities............................................16Worksheet 11: Information Systems Strategic Plan Document Template...........................17

ABOUT THE NOTETAKER:................................................................................24



Part 01: Information Systems Strategic Planning Framework

1.1 Definitions

Strategic Planning and Information System

Strategic planning is the methodical process of envisioning the desired future of the business, and translating the vision into broad definition of goals or objectives, and the high level identification of the steps and investments to achieve the defined targets within the defined time continuum.

Information system is composed of users, suppliers, organization, location, data, data store, process, procedures, methods, controls, rules, technology, and products that interact as a system to generate the knowledge, decision and artifacts that are necessary to deliver the expected outcomes of the business domains and of its stakeholders, customers and workers.

Information and Communications Technology and Information Systems Strategic Plan

Information and communications technology is the configuration of electronic devices , operating systems, program logic and platforms, and standard references to compose the infrastructure that allow the digital capture, manipulation, storage, presentation, and sharing of data and information which are necessary to do business transaction, decision-making, and product creation.

Information systems strategic plan it is the living document resulting from the methodical process of envisioning the desired future state for the information systems based on the vision articulated by the business. It defines the goals or objectives to make the effective alignment of information and communications technology to the required information systems that fulfill the strategic intent and performance metrics of the business.

The process involves the taking of inputs (information), categorization and analysis of knowledge (truths), and identification of options (decisions) in the light of anticipated risks and possibilities in order to map out the approaches, goals, and objectives to align ICT to strategic intent of the business within the defined time continuum. The outcomes of the information systems strategic planning are expected to keep the organization focused and unified on the aligned value of information and communications technology as the means to fulfill the ends of the business strategy.

Information systems strategic planning involves the collaborative engagement between the business management and ICT management to define, agree, and communicate the vision, goals, objectives, action, requirements, and governance in realizing the integrated change of the business through the ICT supported information systems.



1.2 The Need for Strategic Planning

What are the indicators to tell the need for strategic planning?

The following descriptions provide the indication of a working strategic plan in an organization. Examine the need for strategic planning by connecting the situation of your organization to the listed descriptors, and state your agreement or disagreement of their presence.

The higher are the items of disagreement speak of the need to initiate strategic planning.

DESCRIPTORS PRESENCE

1 The organization and its ICT project has clear vision of what it wants to achieve and there is a consensus around this vision by all stakeholders.

AGREE DISAGREE

2 Value issues are often discussed in the organization and ICT project and there is agreement on the values base of the organization and ICT project.

AGREE DISAGREE

3 The current mission statement of the organization reflects clearly what the organization and ICT project does, for whom, and why it is important.

AGREE DISAGREE

4 The organization and ICT project regularly reflects on its strengths and weaknesses and on the opportunities and threats in the environment.

AGREE DISAGREE

5 The organization and ICT project finds it easy to prioritize, making a distinction between what it must do, what it should do and what it would like to do.

AGREE DISAGREE

6 The organization and ICT project has clear indicators by which it measures the impact of its work.

AGREE DISAGREE

7 The way in which the organization and ICT project is structured internally makes sense in terms of efficiency and effectiveness.

AGREE DISAGREE

8 The work done by the business units and ICT project fits together coherently in the different areas of work. The work results fit well with one another.

AGREE DISAGREE

9 The external and internal contexts in which the organization and ICT project operates are relatively stable and there have been no major changes in the past year.

AGREE DISAGREE



1.3 Strategic Planning Decision Points

What are the decision domains in doing strategic planning?

The following decision points categorize the understanding and and shared choices to be elaborated and opted during the strategic planning. It anticipates the kind of information to be gathered and evaluated in order to compose the knowledge to be communicated in the strategic plan.

DECISION AREA DESCRIPTION

Identity Decision on the purpose that must be embodied in the actions of the organization. It is expressed in the chosen mission statements, values, and objectives.

Capability Decision on what can be done, capability to exploit, capacity to optimize, and capital to utilize.

Differentiation Decision on what make the organization different in comparison to similar business and what unique value to realize with the targeted customers.

S.W.O.T. Situation Decision on the organizational strength, weakness, opportunities and threats to be mitigated and exploited to realize the defined purpose.

P.E.S.T. Environments Decision on the political, economic, social, and technology environments to exploit for development, or to consider as risks for mitigation.

Gaps Decision on the critical performance deficiencies and change directives to move the organization towards it defined identity and differentiating value.

Change Goals and Objectives

Decisions on critical targets and performance outcomes to be realized by the organization within the plan's prescribed time continuum.

Action Decision on the aligned programs and project options to insure the effective, efficient, and timely delivery of the goals and objectives within the targeted future.

Requirements Decision on the investment items, and the sourcing strategy to support the availability and sustainability of goods and services.

Funds and Sustainability

Decision on fund sources and sustaining the costs behind the requirements.

Schedule Decision on the tasks, activities, and time line in building the requirements of the strategic action.

Governance Decision on how the strategic plan will be implemented, and the organization to insure control and monitoring of the successful delivery of the plan.



1.4 Strategic Alignment Model

The challenge of realizing the value of strategic investments on information and communications technology must address first the alignment between the business strategy and the ICT services strategy of the organization. And secondly the need to define and form the dynamic administrative process to ensure the contiguous alignment between the business domain and the ICT services domain. (Venkatraman, Henderson and Oldach)

The process of information systems strategic planning must identify the maturity status of the alignment between business strategy and ICT services strategy. The developed plan must embody the strategic alignment model that makes the strategic information systems serve the synchronize goals and outcomes of the business and ICT domains.

References on strategic alignment model speak of four domains.

ALIGNMENT DOMAINS DESCRIPTION

1 Business Strategy It speaks of business scope, distinctive competencies, and business governance.

2 Organization Structure It speaks of administration roles and responsibilities structure, processes, and skills.

3 Information and Communications Technology Strategy

It speaks of technology scopes, systems competencies and metrics, and ICT services governance.

4 Information and Communications Technology Infrastructure

It speaks of the information technology architectures, standards, methodology, people capabilities, support organization, service processes, acquisition practices, service level metrics, security and safety, and business continuity.



Alignment Perspectives and Responsibilities

Strategy Execution (Arrow 1)

The business strategy serves as the driver in selecting the appropriate design of the organization, and in defining the logical framework of the information systems structure.

The business top management works as the strategy formulator, and the the strategy implementation belong to the Information systems management.

Technology Potential (Arrow 2)

The business strategy maintains its being the driver of organizational intent and change, and it includes the articulation of the IT strategy to support the chosen business strategy and the consequent specifications of information systems infrastructure and processes.

The business top management works for the technology vision to be embodied in the formation of the IT strategy that will support the chosen business strategy. The information management serves as the information and technology architect who efficiently and effectively designs the executes the required information systems infrastructure that is consistent with the external components of IT strategy (scope, competencies, and governance.

Competitive Potential (Arrow 3)

This perspective defines the exploitation of emerging capabilities of ICT to have impact on new products and services of the business scope, to have influence on the distinctive competencies, and to change the forms o organizational relationships..

The business top management works as visionary to articulate the value and impact to the business strategies of the emerging ICT competencies, functions, and solutions. The ICT management serves as catalyst, who identifies and interprets the trends in the IT environment to assist the business managers to understand the potential opportunities and threats from an IT perspective.

Service Level (Arrow 4)

This perspective focuses on how to build high standard ICT organization with the business organization.

The business top management serves as the prioritizer who articulates how best to allocate the scarce resources both within the organization as well as in the IT marketplace (in terms of joint ventures, licensing, minority equity investments, etc.) The ICT management serves as the service business lead.



1.4 Phases of Information Systems Strategic Plan

Anita Cassidy in her book, A Practical Guide to Information Systems Planning, identified four broad phases of the strategic planning.

Phases Description

Conceptual Phase In this stage the organization defines the vision, mission, purpose, processes and scope of the strategic plan.

Analytic Phase In this stage the organization performs the internal and external scanning of the environment in order to provide the information to guide the strategic planning effort.

Planning Phase In this stage the organization develops the objectives, strategies, options, priorities, resources, and recommendations in order to achieve the expected end results.

Monitoring and Evaluation Phase In this stage the organization defines metrics to control implementation, and to provide input for continual improvement and adjustment of the defined strategic plan.

1.3 Test of Effective Strategy

THE TESTS THE INDICATORS

Goodness of Fit Test The strategy has to be well matched to industry and competitive conditions, market opportunities and threats, and other aspects of the enterprise's external environment. It has to be tailored to the company's resource strengths and weaknesses, competencies, and competitive capabilities.

Competitive Advantage Test

The effective strategy leads to sustainable competitive advantage. The bigger the competitive edge that a strategy helps build, the more powerful and effective it is.

Performance Test The effective strategy boosts company performance. Two kinds of performance improvements are the most telling of a strategy's caliber: gains in profitability and gains in the company's competitive strength and long-term market position.



Part 2. Doing Information Systems Strategic Planning

2.1 Process Checklist

The essential activities and the key deliverable in doing information systems strategic planning.

Steps Activities Deliverables

1 Initiate Planning Justification, Process Framework and Methods Agreement, Cost and Fund Approval

2 Organize Planning organizational structure, stakeholders, communication and decision-making flow, roles and responsibility matrix

3 Plan to Plan Strategic Planning Development Plan, Work Breakdown Schedule, and Budget

4 Baseline Inventory and Research Process, Skills and Assets Inventory Document, Issues and Trends Research Findings, Request for Information Responses

5 Baseline Situational and Risks Analysis Process and Assets Performance Audit Report, Gaps and Risk Analysis Report.

6 Vision, Goals, and Action Setting Mandate, Mission, Vision, Goals, and Programs Approved Document

7 Solution Conceptual Modeling Enterprise Architecture Document, Services and Application Reference Document, Data Reference Document, Technology Configuration Document, Sourcing and Development Strategy.

8 Requirements, Investments, and Funds Definition

Good and Services Investment Matrix, Financial Work plan and Fund Sources

9 Governance Framework Setting Management reference to control the performance, metrics, deliverables, risks, and continual improvement of the planned strategies.

10 Implementation Plan Formulation Information Systems Strategic Implementation Plan Document – purpose, organization, fund source, tasks, activities, time frame, requirement and deliverables.

11 Information Systems Strategic Plan Integration Document Authoring and Review

A Strategic Plan Log Frame, Approved ISSP Template from regulatory body.

12 Information Systems Strategic Plan Communication and Approval

Communication document, endorsement and approval signature, publication vehicle and artifacts.



2.2 Information Systems Strategic Planning Questions

Define the key questions to build up the knowledge requirements to gather input, to perform analysis and to formulate decision in doing information systems strategic planning.

MANDATE What is the legal basis and related order that define the business of the agency, its the functional definition, and appointed organization?

MISSION What are the high level purposes and directives to execute the legal order?

VALUES What “good” the organization has to embody in executing the mission. It also means, what “evil” to be eliminated in pursuance of the underlying positive principles of the mandate and mission?

VISION What is the envisioned condition of the future for the organization that reflect the achievement of the mandate, the mission, and values for the organization within a defined timed horizon and under the condition of using the ICT tools and services?

BASELINE What is the picture of the current state of the organizational components in terms of how it is achieving the mission, values, and vision in the light of the existing process, information, technology, and products. Identification of the business and technology trends and external demands that the organizations are facing from related organization, standard and regulatory bodies?

ANALYSIS What are the gaps in contrasting the current business, information and technology situation with the mission, values, and vision of the organization. Describe and rate the impact of the risks if the analyzed gaps prevail in the next desired future state of the organization?

GOALS What are the targets (based on the analyzed change offered by relating the situation to the mission, values and vision) to be achieved in order to bring about the integrated change in the targeted time frame for the vision realization. Goals speak of the strategic thrust to push the organization forward?

ACTIONS What are differentiating strategies, initiatives, programs or project options to be executed in order to realize the defined goals Action speaks of the prioritized strategic program to embody the strategic thrust?

OBJECTIVES What are the measurable outcomes to indicate successful performance of the stated actions?

SOLUTIONS What are the drawings that represent the integrated solution conceptual model to deliver the defined strategic objectives? The conceptual model must present the integrated change to realize in the performance, business, information and technology reference models of the organization. It must demonstrate the relational integration of the enterprise architecture components to realize the ends defined for the stakeholders and partners of the organization.

REQUIREMENTS What are the critical success factors, investment components (goods and services), people skills, methods, and schedules to deliver the stated solution conceptual model?

FINANCE What is the estimated cost of the requirements, and how the cost will be valued in relations to targeted benefits for the organization? How are the cost requirements be capitalized and financially sustained (GAA, ODA, MOE etc)?

GOVERNANCE Define the organizational and decision structure to manage the planning, implementation, and continual improvement of the information systems strategic plan?

IMPLEMENTATION PLAN

What are the planning components to implement the strategy, and the means to monitor the execution of the planned implementation?



Worksheet 01: Strategic Intent

No Components Description

1 Mission Statement of Purpose

2 Values Statement of the positive principles to embody the action of the business

3 Vision Statement on the envisioned future state of the business

4 Domains Categories of performance areas of the business to realize the vision

5 Goals List of targets to be achieved in the defined performance areas of the business.

6 Services Categories of programs or products to implement the goals

7 Outcomes List of measurable results to be realized by the category of services

8 Investment Configuration of goods and services to support the outcomes, it includes the estimation of cost and capitalization sources.

9 Governance Flow chart of roles and responsibilities structure to sustain and control the initiation, planning, execution, and continual improvement of the services, investments and results.

Worksheet 02: Strategic Baseline

Specific internal and external variables that describe the operational status and management of the organization, and will provide the proper assumptions in establishing the goals and actions to be selected in bringing about the vision of the future.

2.1 Business Organization Reference Model

Business Reference Model Name: What is the standard name of the business in relation to its reference model?

Industry Segment: What industry sector the business is identified? (retail, manufacturing, education, regulatory, etc.)

Business Domain Scope: What are the scope category of the business area in terms of the primary functions to fulfill? (ordering, delivery, billing, etc.)

Business Area: What are the collection of business process (tasks) in the defined scope category? (order registration, order review, order reply, order confirmation, etc..)

Business Outcomes: What are the expected outcomes from the collection of business process? (Efficient transaction to receive, to approve, to communicate, and to realize customer's order.)

Business Suppliers Who are critical providers of inputs for the business area to deliver the business outcomes?

Business Customers Who are beneficiary of the results generated by the activities of the business area?

Business Organizational Tree Who are responsible in management of the business, and the structural tree of their roles, responsibilities, and dependencies??



2.2 Operation S.W.O.T.

No. Performance Areas Strength Weakness Opportunity Threats

1 Policies, Strategies, Goals, Objectives and Programs

2 Skills and Experts

3 Process

4 Governance

5 Products and Services Quality Management

6 Customer Relationship

7 Information Management

8 Fiscal Management

9 Resource Management

10 Technology, Tools, Standards and Methods

11 Acquisition and Service Provider Management

12 Compliance and Continual Improvement

2.3 ICT Services Performance Status

ICT COMPONENTS PERFORMANCE STATUS

No. Service Areas Inventory Assets

Location Users

Availability Reliability Usability Security Cost

1 Workstations

2 Network Devices

3 Network Cabling

4 Servers Hardware

5 Network Services

6 Office Software

7 Specialized Software

8 Web Services

9 Security Services

10 Storage Services

11 Application Services

12 Database Services

13 Active Directory

14 Bandwidth Services

15 Help Desk

16 Service Management

17 Support Equipment

18 Power Management



2.4 Environment Condition

Specific external trends, scenario, and changes that currently exist or anticipated to emerge, and will provide the opportunity, constraint and risks in the implementation of the strategic intents.

Organization Domains Political Economic Regulatory Industry Technology

Business Model

Information Model

Technology Model

People Capability

Providers Capability

Culture Maturity

Worksheet 03: Strategic Goals

Performance Areas What to Achieve What to Preserve What to Avoid What to Eliminate

Business Model

Information Model

Technology Model

People Capability

Providers Capability

Culture Maturity

Worksheet 04: Strategic Program

Performance Areas Goals Program Name Key Performance Indicators

Business Process Improvement

People Capability

Information Maturity

Service and Product Quality

Customer Relationship

Revenue Generations

Product and Services Innovation



Worksheet 05: Strategic ICT Services

Solution Attributes Item List and Drawing References

Services Name

Services Objectives

Services Business Owners

Services Stakeholders

Performance Model

Process Model

Data Model

Application Model

Infrastructure Model

Integration Model

Standard References

Security Framework

Service Levels

Competency Needs

Worksheet 06: Strategic ICT Services Performance Metrics

ICT Services Key Performance Indicators

Critical Success Factors Means of Verification

Communication Services

Data Services

Application Services

Security Services

Knowledge Management

Worksheet 07: Strategic ICT Investment (New Requirements)

ControlNumber

Configuration Items Deployment Location

Supported Business

Areas

Number Needed

Estimated Cost

Delivery Schedule

Fund Source

1 Computer Desktop

2 Computer Laptop

3 Computer Server

4 Network Devices

5 Network Cables

6 Software (New Systems)

7 Software (Upgrade Version)

8 Bandwidth Services

9 Service Support

10 Patches and Utilities



Worksheet 08: Financial Valuation of the Strategic Investments

Investment Item Total Cost Return of Investments Pay Back Period

Communication Services

Application Development

COTS Acquisition

Training and Certification

Worksheet 09: Strategic Plan Implementation Time line

Goals Services/Project Deliverables Dependencies Start Period End Period

Worksheet 10: Implementation Roles and Responsibilities

Tasks Name Responsible Accountable Expert Worker



Worksheet 11: Information Systems Strategic Plan Document Template

EXECUTIVE SUMMARY

PART 1: ORGANIZATIONAL PROFILE

DEPARTMENT/AGENCY VISION/MISSION STATEMENTA.1. Mandate

A.2. Vision

A.3. Mission

A.4. Strategic Goals and Program

• Strategic Goal 1:o Program Item 1:o Program Item 2:

• Strategic Goal 2:o Program Item 3o Program Item 4

DEPARTMENT/AGENCY PROFILEB.1. Name of Designation Information Systems PlannerB.2. CURRENT ANNUAL BUDGET

FUND SOURCES AMOUNTS

B.3. ORGANIZATIONAL STRUCTURECOMPONENTS COUNTS

B.4. ORGANIZATIONAL FUNCTIONAL CHART• Functional Flow Chart

C. THE DEPARTMENT AND ITS ENVIRONMENT ▪ Functional interface chart in relation to its customers and organizational linkages.

D. PRESENT ICT SITUATION (STRATEGIC CHALLENGE) –AS-IS-STATUS AND GAPS



E. STRATEGIC CONCERNS FOR ICT USE

E.1 DESCRIPTION:

• What kinds of strategic gaps that information and communications technology shall be able to fill-in?

• What kind of changes or improvement requirements that the use of ICT shall be able to enable?

• What kind of agency risks that the use of ICT shall be able to mitigate?• In what functions of the agency that the use of ICT shall have high level of impact in terms of

service quality, efficiency, timeliness, accountability and security?

E.2 DETAILS

Major Functions Critical Management/OperatingBusiness Systems

Problems Intended UseOf ICT

PART 2: NFORMATION SYSTEMS STRATEGY

CONCEPTUAL FRAMEWORK FOR INFORMATION SYSTEM

input-storage-process-output-sharing model

DETAILED DESCRIPTION OF THE ICT PROJECTS

ICT PROJECT 1:

B.1.1 PROJECT NAME:

B.1.2 DESCRIPTION:

B.1.3 STATUS:



DETAILED DESCRIPTION OF INFORMATION SYSTEMS

NAME OF INFORMATION SYSTEM / SUBSYSTEMS

DESCRIPTION STATUS DEVELOPMENTSTRATEGY

COMPUTING SCHEME

EXISTING PROPOSE

IMPACT AND LINKAGES OF INFORMATION SYSTEM

NAME OF INFORMATION SYSTEM / SUBSYSTEMS

IMPACTS LINKAGES

Strategic Objectives & Programs

Benefits Internal Users External

Owner(s) User(s) User(s)

DATABASE REQUIRED

Name of Database

General ContentDescription

Status Information Systems Served

Data Archiving, Storage, Media

NETWORK LAYOUT

Network diagram of existing configuration and planned requirements



PART 3: INFORMATION AND COMMUNICATIONS TECHNOLOGY SOLUTIONS

ICT SOLUTIONS OF THE INFORMATION SYSTEMS

Name of Information Systems ICT SolutionsExisting Proposed

ICT STRATEGY FOR PUBLIC ACCESS

How will the public gains access to the service.

PART 4: INFORMATION AND COMMUNICATIONS TECHNOLOGY SOLUTIONS

ICT RESOURCE REQUIREMENTSA.1. HARDWARE

ITEMS NUMBER OF UNITS

EXISTING YEAR 1 YEAR 2 YEAR 3 TOTAL

A.1.1 NETWORK AND TELECOMMUNICATIONS



A.1.2 DEPLOYMENT OF ICT EQUIPMENT

NAME OF OFFICE/ORGANIZATIONAL UNITS


EXISTING PROPOSED



A.2. SOFTWARE

ITEM VERSION LICENSETYPE

NUMBER OF LICENSESTYPE


A.3. ICT SERVICES

TYPE NUMBER OF UNITS


A.4. ICT MANPOWER AND ORGANIZATIONAL STRUCTURE

A.4.1 DEPLOYMENT OF ICT EQUIPMENT

TYPE NUMBER OF UNITS




A.4.2 EXISTING ICT ORGANIZATIONAL STRUCTURE

A.4.3 PROPOSED ICT ORGANIZATIONAL STRUCTURE

A.4.4 .PLACEMENT OF THE PROPOSED ICT ORGANIZATIONAL STRUCTURE IN THE AGENCY ORGANIZATION CHART

A.4.5 ICT TRAINING NEEDS

ICT COURSES NUMBER OF TARGET PARTICIPANTS

CLASSIFICATIONTITLEDESCRIPTION YEAR 1 YEAR 2 YEAR 3 TOTAL

B.OTHER RESOURCES



PART 5: DEVELOPMENT AND INVESTMENT PROGRAM

A. ICT PROJECTS IMPLEMENTATION SCHEDULE

NAME OF ICT PROJECTS YEAR 1 YEAR 2 YEAR 3



B. INFORMATION SYSTEMS IMPLEMENTATION SCHEDULE

NAME OF INFORMATION / SUBSYSTEM /MODULES

YEAR 1 YEAR 2 YEAR 3

SUMMARY OF INVESTMENT

BUDGET / ITEM ACCOUNT FINANCIAL REQUIREMENTS IN PESOS

YEAR 1 YEAR 2 YEAR 3TOTAL



ABOUT THE NOTETAKER:

John Macasio

Mr. Macasio is currently the ICT project consultant of the Department of Education, Office of the Secretary, and of the Technical Education and Skills Development Authority, e-TESDA PMO. He also serves as the e-Government Management Training Consultant of the National Computer Institute, Commission on Information and Communications Technology.

He served as training consultant to some government agency-based trainings on ICT Project Management, namely Bureau of Internal Revenue, Land Transportation Office, Central Bank, Land Bank, and Intellectual Property Office.

Mr. Macasio is professionally trained on ITIL Service Management Framework, Oracle Database Administration, and Microsoft Windows and Linux Network Services. He was the ICT Services Group Head of Far Eastern University for eleven years.

He co-authors the United Nations APCICT Academy module on the Essentials of ICT Project Management for Government Leaders. He is the project consultant of CESB in the formulation of the National Competency Standards for CESO. He is the developer and administrator of the capability building projects on digital citizenship located at www.aralanet.org and www.onecitizen.net. He has written the other practitioner's notes on Doing Enterprise Architecture Modeling, Basics of ICT Project Management, ICT Services Management Essentials, and OpenDesk ICT for Teaching and Learning.




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information system strategic planning practitioner's note -draft version

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