information for release and installation medtech evolution...important note: interbase xe3 support...

Copyright © Medtech Healthcare Pty Ltd of 45

Information for Release and Installation

Medtech Evolution

Version 10.0.1 Build 5031

June 2016

These Release Notes contain important information for Medtech Evolution users. Please

ensure that they are circulated amongst all your relevant staff. We suggest that they are filed

safely for future reference.


Table of Contents

Information for Release and Installation ............................................................................. 8

Installation Prerequisites ......................................................................................................... 9

Prerequisites for Database Backup ............................................................................... 9

.Net Framework .............................................................................................................. 10

Supported Operating Systems ............................................................................................ 11

Interbase Version XE3 with Medtech Evolution Version 10.0.1 ................................................. 11

Pre-Installation Database Maintenance ........................................................................... 13

Pre-Installation Medtech Evolution and Database Backup ........................................... 14

Medtech Evolution Version 10.0.1 Release Notes ............................................................ 15

Display Requirements ........................................................................................................... 16

Medtech Evolution – 32- and 64-Bit Installers .................................................................... 17

Medtech 64-Bit Server / Client ....................................................................................................... 17

Medtech 64-Bit Server / Client ....................................................................................................... 18

Connecting Medtech 64-Bit Server through RDP ....................................................................... 19

Medtech Evolution Server Installation ............................................................................... 20

Medtech Evolution Client Installation ................................................................................ 29

Uninstalling add-on Components that need to be reinstalled post Server

Installation .............................................................................................................................. 38

MedtechGlobalHIService ............................................................................................. 38

Medisecure ..................................................................................................................... 38

PenCAT ............................................................................................................................ 38

Medtech Fax .................................................................................................................. 38

MEDICARE AUSTRALIA ONLINE CLIENT INSTALLATION ...................................................... 40

IMPORTANT NOTE .............................................................................................................................. 40

Medtech Evolution Version 10.0.1 Additional Options .................................................... 43

Application Components Summary Table ................................................................ 44

HELPDESK ASSISTANCE .......................................................................................................... 45


Dear Practice Manager,

Medtech Evolution Version 10.0.1 Build 5031 is a milestone of Medtech releases, as this version

explores new Interfaces, teamed up with a technical migration from Delphi 5 to Delphi XE –

which provides the ability to support 64-bit Operating Systems. This release also showcases

the renovated applications with new components, styles and icons.

It is HIGHLY RECOMMENDED that ALL sites upgrade to Medtech Evolution Version 10.0.1 Build

5031 as soon as possible as ANY future changes and enhancements will NO LONGER be

made available in ANY older versions of Medtech Evolution.

Important Note

From this version onwards, Medtech Evolution now supports both 32-bit and 64-bit operating

systems. Therefore the application has been renamed as Medtech Evolution. All future

Release Notes and Installation documents will refer to the application as Medtech Evolution.

Medtech Evolution provides both 32-bit and 64-bit installers. Depending on the operating

system designed to run on the Client-Server network, the practice can run the appropriate

Medtech Evolution installer.

For further information, please refer to the Medtech Evolution – 32- and 64-Bit Installers

section in this document.

The following is a summary of the key features that have been introduced, as well as the

visual changes that are within the Medtech Evolution Version 10.0.1:

Medtech Evolution Version 10.0.1 Build 5031 (June 2016) is now available as a full DVD

Upgrade.

A summary of the key enhancements in Medtech Evolution Version 10.0.1:

Patient Palette Enhancements

For ease of access, clicking on selected patient demographics items on the Patient Palette –

Name, Address or Phone Number – will open the Patient Register screen of the active

patient. The active patient’s ATSI status will also be displayed on the palette

Action Menus

The most visible and key enhancement is the introduction of the ‘Actions’ menu. This menu

replaces the Context menu, which appeared next to the Module menu to provide

additional menu options for the active window. The Context menu will no longer display in

association with the active windows. Instead the Actions menu will be available within the


active screen and will contain all the associated active screen menu options previously

found in the Context menu.

Cascading and Tiling Windows

Medtech now presents the user with an option to arrange all open windows in Cascading or

Tiling style for better viewing

Column Rearrange Remembrance

Medtech Evolution Version 10.0.1 provides the ability to remember the column positions (if

rearranged) of the individual screens (for instance, Provider Inbox, Patient Inbox).

Grid Column Sorting

A Column Sorting option has been introduced in several windows to improve the view by

enabling the columns to be highlighted and sorted by the selected column order.

Patient Register-Emergency Contact

The Next of Kin/Employer tab of the Patient Register window has been renamed as

‘Contacts’ and provided an ability to add multiple contacts as ‘Next of Kin’, ‘Emergency

Contact’ and ‘Employer’ details.

MediSecure DrShop integration

Medtech is now integrated with DrShop to minimise abuse of prescription medicines.

Kiosk

A front-desk Kiosk application that allows patients to “self-serve” the common activities within

the reception/waiting room of a primary healthcare clinic

Screen Numbering

Medtech now has unique screen IDs for each screen. This helps customers when calling

Support to report a problem with a particular screen.

Diagnostic Services

Diagnostic Service assists the Medtech Evolution Technical team to diagnose and rectify any

issues more easily.

Patient Name Validation

Medtech has introduced a few validation rules to the Patient Register ‘Surname’ and ‘Given

Name’ fields to restrict users from entering any special characters.

Scanning Enhancements

The Scanning module has been replaced with the latest ImageEn component to bring in all

image formats (e.g. TIFF, BMP, PNG, JPG, etc.) as compressed files into the Medtech

Evolution application. Due to the introduction of this component, the following changes

have been performed in the Scanning module:

It is now possible to scan records/documents in a PDF format. Previously, this was only

possible for Image formats (e.g. TIFF, JPEG, etc.).


The interface of the View Scan window has been renovated and enhanced accordingly

when viewing scanned Images and PDF documents.

ManageMyHealth™ Enhancements

Patient Email ID Auto-populates – When registering a patient in MMH from within Medtech

Evolution, the patient’s email details are automatically populated in to the MMH Patient

Registration Advanced Form from the Medtech Evolution Patient Register.

Stored Medicare No. Auto-populates – When registering a patient in MMH from Medtech

Evolution, and if the Identification Type selected is via the Medicare Card, the Medicare

Card No. field in the MMH Patient Registration Advanced Form will be populated

automatically from the Medtech Evolution Patient Register.

Enhancements to support the ‘No Jab No Pay’ budget measure

• Increase age restriction to 19 years for transmission to ACIR.

• Allow multiple immunisation schedules including catch-up schedules to be selected for

each patient.

• Immunisation due dates can be calculated based on either patient’s DOB or patient’s

schedule activation date.

• Allow nurses to transmit to ACIR using the logon location’s Medicare Ancillary Provider

Number.

• Introduction of ATSI vs non-ATSI immunisation schedules.

• Introduction of ‘All Immunisations’ tab listing all immunisations including those from

schedules and single-shots.

• Introduction of ‘Sequence No.’ field and related validation based on NEHTA’s My

Health Record requirements.

• Immunisation Exemption Medical Contraindication Form (IMMU11) can be

downloaded as an Outbox document template from our website separately.

• Performance and Memory Management.

• Medtech now supports both 32-bit and 64-bit Operating Systems. The performance

slowness reported in some modules have also been improved with this release.

UAC Compliance

Previous versions of Medtech32 required changes to the users’ UAC settings in order to

ensure that the application could run with unrestricted privileges. To remove this requirement,

and as per Microsoft’s suggestions, the Medtech Evolution application has introduced the

UAC capabilities directly into the application.

DPI Awareness

Historically, the Windows XP’s dots per inch (DPI) settings had been a component of the

Windows based applications. Medtech Evolution Version 10.0.1 has DPI aware capability that

will ensure that the display of the screens looks ‘good’ consistently across a wide variety of

high-DPI display settings.

Icon Changes

All icons across the Medtech Evolution application have been renovated to an enhanced

look and to also adhere to the latest trend


Medtech Evolution Version 10.0.1 Build 5031 includes several Resolved Issues:

• Improved resolution of the scanned documents.

• ‘Size mismatch error’ When defining multiple conditions for the ‘Service Code’ field

(under ‘Invoiced Services’ Table) in the Query Builder.

• Issue in Patient Claims window, where the Sent claims remained unselected even after

submitting the claims to Medicare.

• Tasks were not being displayed in the Staff/Patient Task Manger window when

searching through the Keyword from the Filter Tasks window.

• Access Violation / Out of Memory Error windows, Adobe Acrobat (PDF) not installed

error windows, Microsoft Word not installed error windows have been reworded for

better understanding and clarity.

• Paid accounts remained in “Outstanding Batches” tab of IMC Batching window even

after the Payment is received from Health Fund/Medicare.

• Generated Quick Bill amount displayed as ‘zero’, when opening the Invoice screen.

• Amount not getting displayed in New invoice Window.

• Size mismatch error displayed while printing the NSW Medical Certificate Form.

Plus several other issues have been resolved. Please read User Release Notes for a full list of

resolved issues.

ODBC UPGRADE NOTIFICATION

Practices using the old EasySoft and DataDirect ODBC drivers to connect to the Medtech

Evolution Database (such as customer integration with Third Party applications and Custom

Reports) MUST migrate to the new Embarcadero ODBC driver as licensing with EasySoft and

DataDirect has expired.

The new Embarcadero ODBC driver (support for both Windows 32-bit and 64-bit), along with

the Medtech Evolution Version 10.0.1 B5031 upgrade, is available in the Medtech Evolution

Version 10.0.1 Build 5031 DVD – IBXE3\ODBC folder.

IMPORTANT NOTE: Java Version for Medicare Australia Online

Java Version 6 Update 37 must be installed on ALL Medtech Evolution Server and Client

computers that require access to ANY Medicare Australia Online functionalities, including

Medicare and DVA Bulk Billing, Patient Claims, Online Patient Verification and Australian

Childhood Immunisation Register (ACIR). This is necessary to ensure the transmissions to and

from Medicare Australia will continue to function properly.

Please refer to the Medtech Evolution Server Installation and Medicare Australia Online Client

Installation sections below for instructions on how to install the Java Version 6 Update 37.

IMPORTANT NOTE: Interbase XE3 Support

Medtech Evolution Version 10.0.1 Build 5031 officially supports Interbase XE3, which provides

additional performance enhancements and official support for 64-bit versions of Windows. It

is highly recommended that your practice upgrade to Interbase XE3 as soon as possible.

For practices that are currently on Interbase 2009 or Interbase XE annual maintenance plans,

there will be no additional charges for upgrading to Interbase XE3.


For practices that are not currently on an Interbase Annual Maintenance plan or are

currently running on any non-supported Interbase versions, please contact the Medtech

Helpdesk to purchase the Interbase XE3 licenses and discuss your upgrade path.

IMPORTANT NOTE: Windows 64-bit Support

Medtech Evolution Version 10.0.1 Build 5031 in conjunction with Interbase XE3 officially

supports 64bit versions of Windows 8.1, Windows 8, Windows Vista, Windows 7, Windows 2008

and Windows 2008 R2. Please ensure all your Server and Client machines are running on a

currently supported version of Windows prior to upgrading to Medtech Evolution Version

10.0.1 Build 5031.

Please refer to the Supported Operating Systems table shown later in this document, for the

list of currently supported Windows versions for each currently supported Interbase version

IMPORTANT NOTE: MedtechGlobalHIService (CDA Bridge)

Since there are changes to the MedtechGlobalHIService (CDA Bridge), it is required for

a practice to upgrade the MedtechGlobalHIService (CDA Bridge) and their eHealth

Certificate Installer if they are on the prerequisite Medtech32 Version 9.3.0 Build 4620 or

higher. If you are not on Medtech32 Version 9.3.0 Build 4620 or higher and are upgrading

to Medtech Evolution Version 10.0.1 Build 5031, then it is mandatory to install the latest

MedtechGlobalHIService (CDA Bridge) and eHealth Certificate Installer Version 1.19 from

the Medtech Evolution V10.0.1 DVD, once you have successfully upgraded to Medtech

Evolution Version 10.0.1 Build 5031.

Please follow the installation instructions in the Medtech Evolution Release Notes -

MedtechGlobalHIService.pdf document.


Information for Release and Installation

Medtech Evolution Version 10.0.1 Build 5031 is a full version of Medtech Evolution that

replaces all previous Medtech installation media. Please ensure you keep a copy of the

enclosed DVD as this will be required if you ever need to reinstall Medtech Evolution at your

practice.

IMPORTANT NOTE

Your practice MUST be on Medtech32 Version 9.3.1 Build 4711 or higher to install this

upgrade. If you ARE NOT currently on this version or higher, please DO NOT continue. Contact

the Medtech Helpdesk for assistance.

Your current Medtech32 version can be checked by logging into Medtech32, then going to

the Help menu - Help ► About Medtech32.

1. Please ONLY run the upgrade when your practice is not required to be up and running in

a short amount of time. It is recommended to run the upgrade after hours or on the

weekend when you would have ADEQUATE TIME to complete the upgrade.

2. The amount of time required to run the upgrade is dependent on the specification of your

server and the size of ALL databases.

WARNING: It is HIGHLY recommended to employ ONLY QUALIFIED system engineers when

performing ANY installation and upgrade. The consequences of ruining a database during

upgrade could possibly lead to data corruptions and, as a result, data loss and systems

downtime.

If in doubt, please consult with your QUALIFIED IT technician/service provider, or contact one

of the Medtech Channel Partners listed on our website:

http://www.medtechglobal.com/au/support-au/channel-partners-au/
















Installation Prerequisites

IMPORTANT NOTE: Briefcasing

Ensure ALL Briefcasing Laptops with OUTSTANDING Briefcased data are CHECKED-IN prior to

running the update.

IMPORTANT NOTE: Batch Processing

It is IMPORTANT to ensure that all your Medicare and DVA claims that are to be transmitted

electronically have been completed, transmitted and closed before you upgrade to this

latest release version.

Failure to do so may result in existing claims having to be reversed, and reinvoiced in the new

Medtech Evolution Version and this may impact on the financial workflow or your Practice

IMPORTANT NOTE:

Your practice MUST be on Medtech32 Version 9.3.1 Build 4711 or higher to install this

upgrade. If you ARE NOT on this version, please DO NOT continue. This can be checked by

logging into Medtech32 and selecting Help ► About Medtech32.

• Ensure the minimum version and build requirements are met.

• Ensure the person(s) who will be performing the upgrade have READ THROUGH the

associated release documentation provided on the Medtech Evolution website,

including the Release Notes and Technical Instructions.

• Ensure you are ALWAYS logged onto Windows with ADMINISTRATIVE RIGHTS when

performing ANY installation, upgrade or maintenance tasks.

• To avoid unnecessary problems during an installation, upgrade or maintenance, it is

preferable that you ALWAYS log onto Windows in ‘Console Mode’; i.e. not through

Remote Desktop Connection, Terminal Services or Citrix.

• A SUCCESSFUL Database Maintenance must have been performed on ALL databases.

Please refer to the Database Maintenance section in this document.

• Ensure you have a COMPLETE backup of the Medtech32 directory and ALL databases

located in the MT32\Data directory.

Prerequisites for Database Backup

Please review the prerequisites listed below and ensure they are met prior to backing up the

database:

• The amount of free hard disk space required to perform database backup and

maintenance on the Interbase Server should be at least THREE times the size of ALL

databases you will be working with.

• ALL Users have LOGGED OUT of Medtech Evolution, including remote users and idle

users in Terminal/Citrix sessions


• ALL Services have been STOPPED; e.g. Medtech Services (for ManageMyHealth, SMS

and

Portal), Medtech Data Transfer Service (for RxSQL Clinical Link), IIS Server (for Medtech

Clinical Audit Tool), eRx Services, MediSecure Services, etc.

• ALL Applications have been STOPPED; e.g. Medtech CDA Bridge (for NEHTA HI Service,

PCEHR), eClinic SMSC Desktop, Pen Clinical Audit Tool, other Custom/Third Party

Applications and Reporting Utilities not supplied by Medtech, etc.

• ALL Scheduled Tasks have been STOPPED; e.g. Message Transfer Utility, Auto Scan from

Folder, NPS RADAR Update/Submit, etc.

• ALL Backup/Maintenance Tasks have been STOPPED; e.g. Database File Backup,

Interbase Backup/Restore, Interbase Database Sweep, etc.

.Net Framework

Your server must have .Net Framework 4.0 installed. To check the .Net Framework version

that you have on your Server:

Open the Control Panel; select the Add/Remove Programs option. This will display the

current version of the .Net Framework on your Server.

IMPORTANT NOTE: Briefcasing

ALL Briefcasing laptops MUST ALWAYS be on the SAME MEDTECH EVOLUTION VERSION AND

BUILD as the ‘Main’ Medtech Evolution Server. Otherwise data corruptions, and thus data loss,

might occur during the check-in and check-out processes.

You MUST install this upgrade separately on EACH Briefcasing laptop by following the same

instructions in the ‘Medtech Evolution Server Installation’ section below.


Supported Operating Systems

Depending on the version of Interbase installed, the following Microsoft Windows versions are

currently supported by Medtech Evolution Version 10.0.1 B5031.

WARNING

Although it might be possible to run Interbase on other non-supported Windows versions that

are not listed below, both Medtech and Embarcadero WILL NOT be able to provide support

if a practice encounters problems while running any versions of Interbase on any non-

supported Windows versions.

WARNING

Although it might be possible to run Medtech Evolution on other non-supported Interbase

versions that are not listed below, both Medtech and Embarcadero WILL NOT be able to

provide support if a practice encounters problems while running any versions of Medtech

Evolution on any non-supported Interbase versions.

Interbase Version XE3 with Medtech Evolution Version 10.0.1

Supported 32-/64-Bit

Server Operating

Systems

Windows 2008 Foundation Server (64-bit)

Windows 2008 Standard Server (64-bit)

Windows 2008 Enterprise Server (64-bit)

Windows 2008 Small Business Standard Server (64-bit)*

Windows 2008 Small Business Premium Server (64-bit)*

Windows 2008 Essential Business Standard Server (64-bit)*

Windows 2008 Essential Business Premium Server (64-bit)*

Windows 2008 R2 Foundation Server (64-bit)

Windows 2008 R2 Standard Server (64-bit)

Windows 2008 R2 Enterprise Server (64-bit)

Windows 2011 Small Business Essentials Server (64-bit)

Windows 2011 Small Business Standard Server (64-bit)*

Windows 2011 Small Business Premium Add-on (64-bit)*

Windows 2012 Foundation Server (64-bit)

Windows 2012 Standard Server (64-bit)

Windows 2012 Essentials Server (64-bit)


Windows 2012 R2 Foundation Server (64-bit)

Windows 2012 R2 Standard Server (64-bit)

Windows 2012 R2 Essentials Server (64-bit)

*(Not Recommended)

Supported 32-/64-Bit

Workstation Operating

Systems

Windows Vista Business Edition (32-/64-bit)

Windows Vista Ultimate Edition (32-/64-bit)

Windows Vista Enterprise Edition (32-/64-bit)

Windows 7 Professional Edition (32-/64-bit)

Windows 7 Ultimate Edition (32-/64-bit)

Windows 7 Enterprise Edition (32-/64-bit)

Windows 8/8.1 Professional Edition (32-/64-bit)

Windows 8/8.1 Enterprise Edition (32-/64-bit)

IMPORTANT NOTE

ALL Server and Client installation instructions documented below are ONLY intended for the

supported versions of Interbase and Windows listed above.

Reference: For the latest copy of Medtech Evolution System Requirements, please visit the

Medtech Global website:

http://www.medtechglobal.com/au/support-au/hardware-specifications-au/


















Pre-Installation Database Maintenance

Prior to running the Version 10.0.1 Upgrade, a SUCCESSFUL Database Maintenance MUST be

performed on ALL of your databases.

WARNING: If you encounter ANY errors during Database Maintenance that prevent you from

completing the Backup and Restore process, DO NOT continue with the installation. Please

LOG the exact errors you have encountered (including screenshots) and contact the

Medtech Helpdesk for assistance.

REFERENCE: A softcopy of the latest Interbase XE - XE3 Upgrade Instructions.pdf is included on

the Medtech Evolution Version 10.0.1 DVD


Pre-Installation Medtech Evolution and

Database Backup

IMPORTANT NOTE

Not only is it important to make sure that you complete full Database Maintenance before

installing this upgrade, it is also important that you have a COMPLETE backup of your

Medtech Evolution installation; i.e. the MT32 directory. You MUST also backup ALL databases,

which are normally located in the MT32\Data directory.

This is essential to ensure that, if there are any issues during the upgrade, you will be able to

roll back your Medtech Evolution installation to the original version.

IMPORTANT NOTE: Database Physical File Backup

WARNING: Prior to backing up (including copy or paste or move or rename) ANY database file, it

is important that the Interbase Server MUST be stopped in order to avoid corruptions. Once a

backup has been completed, the Interbase Server can be restarted.

Interbase XE Interbase Server Manager:

• On the Server, go to Windows Start Menu ► All Programs ► Embarcadero InterBase XE

[instance = Medtech] ► InterBase Server Manager [instance = Medtech]

Interbase 2009 Interbase Server Manager:

• On the Server, go to Windows Start Menu ► Programs ► CodeGear InterBase 2009 [instance

=

MedTech_IB09] ► InterBase Server Manager [instance = MedTech_IB09]

Interbase 2007 Interbase Server Manager:

• On the Server, go to Windows Start Menu ► Programs ► Borland InterBase 2007 [instance =

MedTech_IB] ► InterBase Server Manager [instance = MedTech_IB]

Interbase 7.5.1 Interbase Server Manager:

• On the Server, go to Windows Start Menu ► Programs ► Borland InterBase 7.5 Server

[instance = gds_db] ► InterBase Server Manager [instance = gds_db]


• On the Server, go to Windows Start Menu ► Programs ► Borland InterBase 7.5 Server ►

InterBase Service Manager gds_db


• On the Server, go to Windows Start Menu ► Programs ► Interbase ► Interbase Server

Manager


Medtech Evolution Version 10.0.1 Release

Notes

IMPORTANT NOTE

Please ensure that ALL users have READ THROUGH the Release Notes thoroughly as the

document includes important information on the changes and enhancements that are

included in the Medtech Evolution Version 10.0.1 Build 5031 release.

Reference: A softcopy of Medtech Evolution - User Release Notes V10 0 1 B5031.pdf is

included on the Medtech Evolution Version 10.0.1 DVD.


Display Requirements

The minimum display requirements for Medtech Evolution Version 10.0.1 is as follows:

• Resolution = 1024 x 768 pixels

• Font Size = "Normal Size" or "Default Scale" or "Smaller - 100%", i.e. 96 DPI


Medtech Evolution – 32- and 64-Bit Installers

From this version onwards (Version 10.0.1 Build 5031), Medtech offers both 32-bit and 64-bit

installers. Depending on the Operating System designed to run on the Client-Server network,

the practice can run the appropriate Medtech Evolution installer, as per the table below:

Medtech Server OS Medtech Clients OS Medtech Evolution Application

Installer

64-Bit 32-Bit/ 64-Bit Medtech Evolution 32-Bit Installer*

64-Bit 64-Bit Medtech Evolution 64-Bit Installer

* It is HIGHLY RECOMMENDED to upgrade all the client machines to a 64-bit OS to install with

Medtech Evolution 64-bit application in both Server and Client machines.

The diagrams below explain the different scenarios of Client-Server Architecture based on

the Operating System, and the Medtech Evolution installer required for each of the

scenarios:

Medtech 64-Bit Server / Client

Scenario 1: Medtech Server is 64-bit – connected with 32-Bit and 64-Bit Client machines. Run

the Medtech Evolution 32-Bit Installation


For the Medtech Evolution 32-Bit Server installations procedures, please refer to the Medtech

Evolution Server Installation section.

For the Medtech Evolution 32-Bit Client installations procedures, please refer to the Medtech

Evolution Client Installation section.

IMPORTANT NOTE

From the scenario above, and as the Medtech Server is a 64-bit OS, it is HIGHLY

RECOMMENDED to upgrade all the client machines to a 64-bit OS to allow the installation of

the Medtech Evolution 64-bit application to both the Medtech Server and Medtech Client

machines.

Medtech 64-Bit Server / Client

Scenario 2: Medtech Server is 64-bit, connected with Client machines that are also 64-Bit

machines. Run the Medtech Evolution 64-bit Installation.

For the Medtech Evolution 64-Bit Server installation procedures, please refer to the Medtech

Evolution Server Installation section.

For the Medtech Evolution 64-Bit Client installation procedures, please refer to the Medtech

Evolution Client Installation section.


Connecting Medtech 64-Bit Server through RDP

For a 64-Bit Server installation procedure, please refer to the Medtech Evolution Server

Installation section.

NOTE: It is not necessary to install the Medtech Evolution Client on the Client machines.


Medtech Evolution Server Installation

IMPORTANT NOTE

From Medtech Evolution Version 10.0.1 Build 5031 and above, Medtech offers both 32-bit

and 64bit installers. Depending on the Operating System designed to run on the Client-Server

network, practices can run the appropriate Medtech Evolution Server installer. If you are

uncertain which installer to run, please refer to the Medtech Evolution – 32-bit and 64-Bit

Installers section

1. Insert the Medtech Evolution Version 10.0.1 DVD into the DVD/BD drive on the

Medtech Evolution Server.

2. After a few seconds the Medtech Evolution screen should appear automatically.

If the screen above fails to appear automatically, then perform the following steps

manually:

Open My Computer or Windows Explorer

• Double click on the DVD/BD drive

• Double click on the Setup.exe file

3. Based on the Client-Server network, click on the appropriate installation option.

a. To run Medtech Evolution 64-bit installer on the Server, click on the option

Install/Upgrade Medtech Evolution (64 Bit) to begin the installation


b. To run Medtech Evolution 32-bit installer on the Server, click on the option

Install/Upgrade Medtech Evolution (32 Bit) to begin the installation.

4. If .Net Framework 4.0 is not currently installed on the server, an error message advising

the customer to install the same will be displayed

5. Once the .Net Framework 4.0 installation has completed, the Medtech Evolution –

InstallShield Wizard screen will be displayed again.

a. If Java Version 6 Update 37 is not currently installed on the server, the following

screen will be displayed:


IMPORTANT NOTE

The installer will install Java Version 6 Update 37 in a static configuration. This will lock down

this specific Java version for the dedicated use of Medicare Australia Online functionalities,

and will prevent any Java automatic updates from overwriting this Java version. This will

ensure that ALL the Medicare Australia Online functionalities will remain functional.

b. Click on the Install button to begin the Java installation. The progress screen

shown below will be displayed:


c. Once the Java installation has successfully completed, and if IBProvider is not

already installed, then the IBProvider setup will begin.

d. Once the IBProvider installation has completed, the Medtech Evolution –

InstallShield Wizard screen will be displayed

6. The Medtech Evolution – InstallShield Wizard will be displayed

7. The Welcome screen will be displayed. Click on the Next button to continue the

installation


8. The Pre-Installation Checklist screen will be displayed. Please read through the on-

screen instructions, Release Notes (supplied with the DVD) and the Installation

Checklist

9. If you’ve read the Release Notes & Installation Checklist, select the ‘Please read the

check list and then Proceed’ checkbox option. The Next button will be enabled


10. Click ‘Next’ to begin the Installation

11. The License Agreement screen will be displayed

12. Please READ THROUGH the Terms and Conditions CAREFULLY and then click on the ‘I

accept the terms in the license agreement’ option and click Next to continue

13. The Select Installation Option screen will be displayed. Select the Server Install option


14. Click on the Install button to begin the installation

NOTE: When clicking on the Install button, the installer will move all the Medtech Database(s)

and the MT32.INI from the existing MT32 folder to the new destination and then continue the

upgrade process


15. The installation progress screen will be displayed

During the upgrade process, the Database Structure Check utility will appear several

times to upgrade the database(s):

WARNING: DO NOT close the Database Structure Check utility during the database upgrade

process – doing so could damage your databases.

If you encounter ANY errors during Database Structure Check, DO NOT CONTINUE with the

upgrade. Please LOG the exact errors you have encountered and contact the Medtech

Helpdesk for assistance.


IMPORTANT NOTE

If a database has been configured multiple times in the MT32.INI file, the Database Structure

Check utility will not check the database structure of the duplicate database(s)

16. When the Medtech Evolution Version 10.0.1 upgrade has successfully completed, the

screen below will be displayed. Click on the Finish button to exit the upgrade.

Following the upgrade, you may or may not be presented with a message box asking for a

Restart. Click on the OK button to restart your computer or click the Cancel button to close

it.

17. If your practice uses Briefcasing, you MUST Repeat Steps 1-15 above on EACH

Briefcasing Laptop. Once you have SUCCESSFULLY updated the Briefcasing Laptops

to the SAME Medtech Evolution Version and Build and the SAME Interbase Version as

the Main Medtech Evolution Server, you MUST then perform a COMPLETE CHECK-OUT

on EACH Briefcasing Laptop

IMPORTANT NOTE

If the Medicare Australia PKI Certificate Manager is not currently installed or is not up-

to-date, the silent installer will install the latest PKI Certificate Manager Version 2.3.20 on

the Medtech server.


Medtech Evolution Client Installation

1. Ensure you have SUCCESSFULLY completed the Medtech Evolution Version 10.0.1

upgrade on the Medtech Evolution Server.

Note: It is not necessary to install the Medtech Evolution Client on the Medtech

Evolution Server.

2. Ensure you have a mapped network drive pointing to the new shared Medtech

Evolution directory on the Medtech Evolution Server. If not, you MUST first create the

mapped network drive PRIOR TO running the Medtech Evolution Client Installation.

IMPORTANT: ALL Medtech Evolution users must have read/write/modify permissions to

the shared Medtech Evolution directory on the Medtech Evolution Server.

3. Insert the Medtech Evolution Version 10.0.1 DVD into the DVD/BD drive on the Medtech

Evolution Client.

4. After a few seconds the Medtech Evolution screen should appear automatically.

If the screen shown above does not appear automatically, then perform the following steps

manually:

a. Open My Computer or Windows Explorer

b. Double click on the DVD/BD drive

c. Double-click on Setup.exe

5. Based on the Client-Server network, click on the required installation option

a. To run the Medtech Evolution 64-bit installer on the Client, click on the option



b. To run the Medtech Evolution 32-bit installer on the Client, click on the option


6. The Welcome screen will be displayed. Click on the Next button to continue the

installation


7. The Pre-Installation Checklist screen will be displayed. Please read through the on-

screen instructions, Release Notes (supplied with the DVD) and the Installation

Checklist

8. If you’ve read the Release Notes & Installation Checklist, select the ‘Please read the

check list and then Proceed’ checkbox option. The Next button will be enabled


9. Click Next to begin the installation

10. The License Agreement screen will be displayed

Please READ THROUGH the Terms and Conditions CAREFULLY and then click on the ‘I accept

the terms in the license agreement’ option and click Next to continue.

11. The Select Installation Option screen will be displayed. Select the Client Install option


NOTE: Ensure you have a mapped network drive pointing to the new shared Medtech

Evolution directory on the Medtech Evolution Server e.g. ‘M:\’.

If not, you MUST first create the mapped network drive PRIOR TO running the Medtech

Evolution Client Installation

By default, the installation path will be ‘C:\Program Files\MedtechAUEvolution\’.

You MUST manually browse to the mapped Medtech Evolution directory located LOCALLY

on the Client machine (i.e. NOT on the Medtech Evolution Server) by clicking on the

Change… button.


12. Click on the Install button to begin the installation/upgrade

IMPORTANT NOTE

Following the steps below is recommended if the Mapped network drive is NOT displayed in

the ‘Select Installation Option’ screen during Client Installation, on clicking the Change

button.

Steps to view the mapped network drive:

a. Type the text ‘Regedit’ in the Start menu and click the regedit.exe

b. The Registry Editor screen will be displayed


c. Browse to the following folder:

HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows > CurrentVersion >

Policies > System

d. Right click within the System folder and select the option New > DWORD (32-

bit) Value

e. Name the file EXACTLY as follows: ‘EnabledLinkedConnections’.

f. Right click on the newly created EnabledLinkedConnections file and select the

option Modify.


g. The Edit DWORD (32-bit) Value screen will be displayed, as shown below:

h. The default value in the ‘Value data’ field will be ‘0’. Change the value to ‘1’

and click OK button

i. Click the Close button to close Registry Editor

j. The mapped network drive will now be displayed in the ‘Select Installation

Option’ screen, on clicking the Change button


13. The installation progress screen will be displayed

14. Once the installation has successfully completed, the following Installation

Completed screen will be displayed

15. Click on the Finish button to complete the installation/upgrade and exit the screen


Uninstalling add-on Components that need

to be reinstalled post Server Installation

MedtechGlobalHIService

1. Ensure CDA Bridge Services are stopped

2. Go to the Windows Task Scheduler and click on Task Scheduler Library. Now, delete

CDABridge.exe

3. Go to the C:\Program Files(x86) and delete the Medtech Global Limited folder

4. Delete the CDA Bridge desktop icon

5. Restart your computer

6. Reinstall MedtechGlobalHIService by following the instructions in the Medtech Evolution

Release Notes - MedtechGlobalHIService.pdf.

Medisecure 1. Go to Control Panel Add/Remove Programs

2. Look for the Medisecure Adapter entry in the list

3. Select the entry and click Uninstall

4. Follow the instructions on screen to complete the uninstallation of Medisecure

5. Reinstall MedtechGlobalHIService by following the instructions in the Medtech Evolution

- MediSecure e-Prescription_Release Notes.pdf

PenCAT

1. Go to the path C:\Program Files\MedtechAUEvolution\Bin\Addins in the Windows

Explorer

2. Delete the PenCAT folder

Medtech Fax 1. Go to C:\Program Files (x86)\MedtechFax

2. Hold the Shift key and Right-click

3. Now, select Open command window here


4. Enter the command shown in the Command Prompt: MedtechFaxServices –uninstall

5. Now, go to C:\Program Files (x86) and delete the MedtechFax folder

6. Reinstall Medtech Fax Service by following instructions given in the Medtech Evolution

Release Notes - Fax Service.pdf


MEDICARE AUSTRALIA ONLINE CLIENT

INSTALLATION

IMPORTANT NOTE

For EXISTING Medicare Australia Online Clients:

You must uninstall Medicare Australia Online Client Adapter that is pointing to the MT32

directory and reinstall the Medicare Australia Online Client Adapter by following the steps

below, which will automatically install Java Version 6 Update 37 (if has not already been

installed). Java Version 6 Update 37 is necessary to ensure the transmissions to and from

Medicare Australia will function properly.

For NEW Medicare Australia Online Clients:

IMPORTANT: ANY Medtech Evolution Clients that need to have access to ANY Medicare

Australia Online features MUST have Medicare Australia Online Client Adapter installed. This

includes Medicare and DVA Bulk Billing, Patient Claims, Online Patient Verification, and

Australian Childhood Immunisation Register (ACIR).

You MUST install the Medicare Australia Online Client by following the steps below. This

includes ALL Citrix/Terminal servers that serve as a Medtech Evolution Client.

1. Ensure you have SUCCESSFULLY completed the Medtech Evolution Version 10.0.1

installation/upgrade on the Medtech Evolution Client.

2. Browse to the mapped Medtech Evolution Server path on the Client machine and go

to the Bin ► Tools ► HICOnline folder to access the MAOL Client Installation executable.

3. Double-click the MAOLClientInstallation.EXE to open the Medicare Australia Online

Client Install screen. The path to the current Medteh Evolution directory on the Client

should be displayed under the Destination section.

4. If this is incorrect, use the Browse button to select the correct location LOCALLY on

the Medtech Evolution Client (i.e. NOT on the Medtech Evolution Server).


IMPORTANT NOTE

If you are uncertain where the Medtech Evolution Client is installed, please contact

your IT Technician and/or Service Provider who has performed the Medtech Evolution

installation and/or upgrade.

5. Click on the Install button to begin the installation/upgrade

6. If Java Version 6 Update 37 is not currently installed in a ‘static configuration’, the

Java Version 6 Update 37 installation will be initiated, regardless of whether there are

any other versions of Java already installed on the system


IMPORTANT NOTE

The silent installer will install Java Version 6 Update 37 in a ‘static configuration’. This

will lock down this specific Java version for the dedicated use of Medicare Australia

Online functionalities, and will prevent any Java automatic updates from overwriting

this Java version in the future in order to ensure ALL Medicare Australia Online

functionalities will remain functional

7. The Update Complete screen will be displayed

8. Click on the OK button to complete and exit the installation/upgrade process


Medtech Evolution Version 10.0.1 Additional

Options

The Medtech Evolution Version 10.0.1 DVD also includes the following optional components

for installation under the ‘Advanced Install Options’ section.

IMPORTANT NOTE

You SHOULD first complete the upgrade to Interbase XE3 followed by the Medtech Evolution

Version 10.0.1 upgrade before installing any additional components.

Before installing any optional components, please ensure the person(s) who will be

performing the installation have READ THROUGH each of the individual Release Notes and

Technical Instructions documentation located on the Medtech Evolution Version 10.0.1 DVD

for each of the additional features you want to install.

To access the additional components, select the Advanced Install Options checkbox:

Clicking on the individual options will execute the link to initiate the installation process for

each selected component.

The following table (shown on the next page) summarises which of the optional components

should be installed on the server and/or client machines, and which components require

registration and/or additional license keys and/or PKI certificates to be obtained prior to the

installation:


Application Components Summary Table

Advanced

Install

Options

Component

Has To Be Installed

On The Medtech

Evolution Server?

Has To Be Installed on

Clients? Requires Registration or

License Key or PKI

Certificates

Interbase

XE3

Yes Yes

Yes – contact Medtech

Helpdesk to get new

license key during regular

business hours

Medtech Fax

Optional – if sending

faxes from the Outbox

from any Server or

Client machines

Optional – if sending

faxes from the Outbox

from the specific client

machine.

No

Yes No – Uninstall old

Medisecure Client

Yes – contact

MediSecure for obtaining

Site ID and Installation

Configuration

MediSecure#

eRx Yes No Yes – contact eRX

MT2PenCAT

Extract

Optional – if running

clinical analysis from

the specific server

Optional – if running

the clinical analysis

from the specific

client machine.

Yes – contact Pen

Computer Systems

Helpdesk

MEDTECH

Global

HI Service

Yes No

Yes – contact Medicare

and NEHTA


HELPDESK ASSISTANCE

At any time during the installation process, if you feel that you need to confirm instructions,

get advice or have run into an error message, please contact the Medtech Helpdesk via

phone 1800 148 165 Option 1 or Email [email protected] for assistance.

The Medtech Helpdesk will be available during Normal Office Hours – i.e. between 8.30 am

and 8.00 pm, Monday to Friday (except for Public Holidays).

IMPORTANT NOTE: After Hours Support

If you require After Hours Support for the Medtech Evolution Version 10.0.1 upgrade, please

contact the Medtech Helpdesk on 1800 148 165 Option 1, during Normal Office Hours to

lodge a registration.

The lodgement should be at least 2 working days before the After Hours Support is required,

in order to ensure that we can allocate our support staff to serve your request.

Important: Ensure that the person(s) who will be performing the Medtech Evolution Version

10.0.1 upgrade has all the required setup discs, update patches, registration key/activation

details, release notes and technical instructions organised and ready during Normal Office

Hours.

Medtech staff will not be about to provide any of the above resources After Hours.

After Hours Support Call Rates

Monday to Friday

• 5pm to 10pm - $50 + GST per 15min

• 10pm to 8.30am - $100 + GST per 15min

Saturday, Sunday and Public Holidays

• 8.30am to 5pm - $50 + GST per 15min

• 5pm to 8.30am - $100 + GST per 15min

Note: All After Hours calls are charged in 15min blocks. Note: Mininum charge is 1 block

per call.

If you have any queries on the processes within this document, please contact the Medtech

Helpdesk on 1800 148 165 Option 1 or email [email protected]

information for release and installation medtech evolution...important note: interbase xe3 support...

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