information & assistance - oregon...residential type investigated substantiated adult foster...

INFORMATION & ASSISTANCEFISCAL YEAR 2013-2014

Senior & Disability Services

Senior & Disability Services (S&DS), a division of Lane Council of Governments, is the Area Agency on Aging and Disability Services for Lane County, Oregon. In this role, the agency is responsible for planning and administering programs and services for older adults and people with disabilities. Services are financed by contributions from participants, donations from individuals and groups, grants, and by local, state, and federal government funds.

S&DS is first and foremost about the people we serve, their families, and their communities.

Our Mission: “To advocate for seniors and persons with disabilities and provide to them quality services and information that promote dignity, independence, and choice.”

At the end of Fiscal Year 2014, we have introduced many changes focused on delivering on our mission every day. Our focus is providing excellent service, treating others with respect, and achieving excellence in all we do. Thank you to all who continue to help us move into the future.

Jody Cline, Director Senior & Disability Services

Director’s Message

www.sdslane.org • page 3

Information & Assistance ................................................................... 4

Senior Connections ............................................................................. 5

Senior Meals .......................................................................................... 6

Oregon Project Independence ......................................................... 7

Community Programs ......................................................................... 8

Eligibility Services ................................................................................. 9

In-Home & Community Based Care .............................................10

Adult Protective Services .................................................................11

Program Data Comparison ...............................................................12

Table of Contents


Information & Assistance

Aging and Disability Resource Connection (ADRC): To access any of the services offered by Senior & Disability Services or get information about other resources in the community for seniors or people with disabilities call 541-682-3353 or 1-855-673-2372 (toll free) or email [email protected], walk in, or visit the statewide website: www.ADRCofOregon.org.

COMMON QUESTIONS HOW S&DS CAN HELP

Where can I turn to find services that will help my parents stay in their home?

Be connected to home and community based resources, including:• Transportation • Caregiver Support• Friendly Visitors• Meals

Who can help me navigate this complex maze of services?

Get professional guidance on complex issues from Options Counselors.

Can someone explain the different housing options available for older adults?

Our website, www.ADRCofOregon.org, can help. Use this tool to compare different housing options.

Type of Callers27% Senior consumer25% Family/Caregiver20% Consumer with disability14% Agencies14% Other

Caller Needs

47% Food/Financial19% Health Care11% Housing/Shelter 8% Transportation15% Other

By the Numbers

12,870 Phone calls answered

202Total people referred for 1:1 consultation with an Options Counselor

27% 25%20%

14% 14%

47%

19%11% 8%

15%

19%


Senior Connections has offices in eight communities in Lane County, including: Eugene, Springfield, Oakridge, Cottage Grove, Creswell, Junction City, Veneta, and Florence. Area Coordinators assist adults ages 60+ and caregivers with services to help seniors live independently in their own homes. Services include caregiver respite, transportation, energy assistance, and much more.

Senior Connections


Can I get assistance in paying my utility bills?

You may qualify for LIHEAP Energy Assistance.

I live out of the metro area and I need help getting to medical appointments.

The Escort Program has volunteers that can give you door-to-door help in getting to medical appointments.

“Working with the program is exactly what I needed, it was that extra help I had been looking for.”

“This time is a precious gift, I am able to come back refreshed and continue to take

care of my wife here in our home and that is important to me.”


Senior Meals, offering Café 60 and Meals on Wheels

“I like to come to Cafe 60 for the company. They are a bunch of really nice people and we have a lot of fun. I get one balanced meal a day and it stretches my budget. Thank you!”

“The friendy visits are as important to mom as the food. I treasure the peace of mind the wonderful volunteers bring to me and Mom. Mom is housebound and on a very low income but is proud to remain in her own home as long as she can.”

The Café 60 dining rooms provide mealtime companionship and nourishing meals to seniors 60 years and older. Meals on Wheels provides hot meals to seniors 60 years and older who are home bound. This program is a partnership between Senior & Disability Services and American Red Cross.


I live out of state and I am worried about mom living at home all alone.

Meals on Wheels (MOW) offers nourishing meals and a regular safety check to home bound people age 60+ in eight Lane County communities.

My wife passed away and I need somewhere to meet new friends and have a hot meal.

Café 60 serves tasty, nourishing noon meals in friendly dining rooms in nine Lane County communities.

Total Fundraising

$307,228 Raised for Senior Meals Program in Lane County.


Oregon Project Independence


My wife is only 58, but suffers from Alzheimer’s, can she qualify for OPI?

Yes, people 60 or older or people of any age who have a medical diagnosis of Alzheimer’s may qualify for services.

I don’t want to go into a nursing home, but I cannot manage everything myself.

The goal of OPI is to keep you in your home and out of a nursing home. Case Managers can help you develop a plan that keeps you independent.

Oregon Project Independence (OPI) provides limited in-home services to seniors 60 years of age and older who need help in their homes in order to continue to live independently. The goal of OPI is to promote quality of life and independence by preventing inappropriate or premature placement in a nursing home. In-home services are primarily provided by S&DS through a contract with Addus Health Care.

In-Home Services

184 People received housekeeping services

150People received personal care assistance

19,516Hours of service

80%Live alone in their home

Age of In-Home Care Recipients

1% <6032% 60-7429% 75-8438% 85+

Poverty Levels of OPI Participants2014 US Poverty Baseline $11,670

30% Below baseline25% 125% baseline32% 200% baseline13% 300% or greater

than baseline

30%25%

32%

13%

32% 29%38%

1%


ElderHelp – Clarence Townsend – Contractor

Number of People Served 70

Total Volunteer Hours 3,938


Workshops Offered 9

Lane County Legal Aid - Senior Law

Number of People Served 1,045

Total Attorney Volunteer Hours 3,439


Total Volunteer Hours 3,077

Reassurance – ElderHelpSeniors living alone can be socially isolated, which can lead to depression. The ElderHelp Program matches qualified volunteers with seniors 60+ to help with things such as grocery shopping and yard work, or just reading a book.

Community Programs

Living Well with Chronic Conditions WorkshopsThese free six-week workshops help participants learn how to better manage chronic conditions by learning about nutrition, exercise, medication management, and communication skills.

Legal ServicesLegal services are provided free of charge for persons in the greatest economic and social need. Services are based in community centers throughout Lane County.

Money ManagementMoney Management services help seniors remain as independent as possible. Volunteers help with bill paying or act as Representative Payees for Social Security Benefits.



Who qualifies for SNAP (Food Stamps) through S&DS?

Individuals with disabilities ages 18+ or seniors 65+ that meet eligibility requirements.

Will someone speak my language when I register for services?

Yes, staff is available on site for Spanish, Russian, and ASL. Accommodations will be made for all languages.

Eligibility Services

“I appreciate Senior and Disability Services keeping a watch out for me. I probably would have lost out on recertifying for SNAP if it wasn’t for this agency looking out for me. Thanks!”

“I was so happy that [the worker] filled out all that paperwork. I have trouble just writing. Bless her!”

“I like the new system of phone interviews for paperwork. It seems efficient and helpful on both ends.”

“Thanks for the programs. [Worker] helped with the medicare application and information, and got me help to follow through on. Thanks!”

“Every time I call everyone is so polite, friendly, courteous, and very professional. We need more people like your staff.”

“I never thought I would ever need assistance. I worked until I was 75, but when I lost my husband, I did. I have always been made to feel comfortable and I appreciate everything that you have helped with.”


In-Home & Community-Based Care

Case Managers coordinate natural supports (such as family and friends) and Medicaid funded services to keep adults (18-64) with disabilities and seniors (65+) living as independently as possible in their community. Over the past few years, cases have significantly increased in number and complexity.

Where People are Living

Own Home with In-Home Assistance 2,254

Adult Foster Care 585

Assisted Living or Residential Care Facility 759

Nursing Facility 318

Transition & Diversion

Total Referrals to Program 236

Transitioned from nursing home 119

Diversion – did not enter nursing home 13

According to an AARP survey, 98% of seniors

state they would prefer to stay in their own homes for as long as

possible. Oregon rates 2% of the population living in a nursing facility, less than half the national average

of 5%.

The Transition & Diversion program

helps individuals avoid unnecessary placements

or lengthy stays in nursing facilities.


Adult Protective Services

Neglect by caregiver is the fasting growing

type of abuse.

While cases of potential

criminal abuse charges rise, the

District Attorney’s capacity to investigate crimes has gone down

dramatically due to funding decreases.

Despite this there has been an increase in

prosecutions.

APS is responsible for ensuring that Lane

County’s most vulnerable adults

are free from abuse, neglect, financial exploitation, and

self-neglect.

Abuse Allegation Investigated Substantiated

Potential Financial Exploitation 518 31%

Potential Neglect by Caregiver 552 33%

Potential Verbal Abuse 315 34%

Potential Self Neglect 269 21%

Potential Physical Abuse 170 32%

Potential Sexual Abuse 33 36%

Other Reasons 22 32%

Potential Abandonment 20 35%

Referrals for Legal or Criminal Action

Number of Cases

% change from FY13

Referred to Law Enforcement 194 14% ↑

Investigated 119 13% ↑

Referred for Prosecution 67 72% ↑

Resulting Convictions 33 136% ↑

Residential Type Investigated Substantiated

Adult Foster Home 100 44%

Assisted Living Community 112 59%

Community 1,295 26%

Home Care Worker 79 33%

Nursing Facility 89 18%

Residential Care Facility 182 42%

Contract In-Home Services 42 24%


ADRC FY14 FY13 % ChangeADRC Call Type by Percentage

Food/Financial 47% 39% 8%

Health Care 19% 17% 2%

Housing/Shelter 11% 12% -1%

Transportation 8% 8% 0%

Other 15% 24% -9%

Other ADRC DataPhone Calls Answered 12,870 4,789 169%

Referrals for Options Counseling 202 129 57%

Senior Connections FY14 FY13 % ChangePersons Receiving Case Management 874 848 3%

Assessments for LTD Rides 2,696 928 191%

Persons who Received Medical Rides 299 297 1%

Persons who Received LIHEAP 1,187 881 35%

Senior Meals FY14 FY13 % ChangePersons who Received MOW 955 1,076 -11%

Total Meals Delivered 150,390 141,549 6%

People Served at Café 60 745 609 22%

Total Café 60 Meals Served 53,957 58,378 -8%

Total Senior Meal Fundraising $307,228 $322,887 -5%

Oregon Project Independence FY14 FY13 % ChangeTotal Persons with any OPI Service 197 83 137%

Reassurance – Elder Help FY14 FY13 % ChangePeople Served 70 53 32%

Total Volunteer Hours 3,938 4,012 -2%

Program Data Comparison, Fiscal Year 2013 to 2014


Living Well Workshops (New FY14) FY14 FY13 % ChangePeople Served 76 N/A N/A

Workshops Offered 9 N/A N/A

Senior Law FY14 FY13 % ChangePeople Served 1,045 866 21%

Total Volunteer Hours 3,439 2,988 15%

Money Management FY14 FY13 % ChangePeople Served 97 66 47%

Total Volunteer Hours 3,077 2,482 24%

SNAP/Medicaid Eligibility Services FY14 FY13 % ChangeAverage Worker Caseload 644 621 4%

Total Open Cases 14,179 12,432 14%

Case Managed In-Home Care Services FY14 FY13 % ChangeLiving Situation

Living in Own home 2,254 1,477 53%

Adult Foster Care 585 393 49%

Assisted Living/Residential Care Facility 759 765 -1%

Nursing Facility 318 442 -28%

Other Case Managed DataAverage Worker Caseload 139 113 23%

Total Persons Served 4,291 4,169 3%

Total Registered Home Care Workers 1,983 2,710 -27%

Agencies Providing In-Home Assistance 8 8 0%



Case Managed In-Home Care Services, continued

FY14 FY13 % Change

Transition & DiversionTotal T&D Referrals 236 272 -13%

Transitions from Nursing Homes 119 119 0%

Diversion from Nursing Homes 13 16 -19%

Adult Protective Services FY14 FY13 % ChangeAbuse Allegation Types InvestigatedPotential Financial Exploitation 518 541 -4%

Potential Neglect by Caregiver 552 500 10%

Potential Verbal Abuse 315 256 23%

Potential Self Neglect 269 220 22%

Potential Physical Abuse 170 127 34%

Potential Sexual Abuse 33 32 3%

Other Reasons 22 31 -29%

Potential Abandonment 20 23 -13%

Abuse Allegations Substantiated by Type

Potential Financial Exploitation 31% 26% 5%

Potential Neglect by Caregiver 33% 21% 12%

Potential Verbal Abuse 34% 31% 3%

Potential Self Neglect 21% 25% -4%

Potential Physical Abuse 32% 31% 1%

Potential Sexual Abuse 36% 6% 30%

Other Reasons 32% 16% 16%

Potential Abandonment 35% 4% 31%


January 2015

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