[infographic] current market performance of managed services
TRANSCRIPT
SOURCES: TSIA Managed Services Benchmark – April 2017© 2017 All rights reserved. Technology Services Industry Association (TSIA)
www.tsia.com/ms
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CURRENT MARKET PERFORMANCE
MANAGED SERVICES
Hardware/Software OEM
Managed SaaS/Cloud Providers
IT Outsourcers
System Integrators
Value-Added Resellers (VARS)
WHICH DATA WAS USED?
HOW DID THEY PERFORM?
TSIA has collected and analyzed benchmark data from a number of managed services providers, with the goal of creating an industry standard.
How Does Your Business Compare?TSIA's Benchmark program can help you identify the good, the bad,
and the ugly compared to the industry and your peers.
WHICH KEY PRACTICES DROVE PERFORMANCE?
Key Performance Metrics
OperationalPractices50 Demographical/
Structural
GROWTH RATEFOR SALES
Dedicated MS
Delivery
Dedicated MS
Sales
GeneralSalesTeam
32%26% 24%
8%
What Is Healthy PerformanceAnd How Is It Measured?
GROSSMARGINS
DEAL CLOSURE TIME
StandardMS OffersCustomMS Offers
StandardMS Offers
CustomMS Offers
DEAL QUOTE TIME
15 DAYS
60 DAYS
120 DAYS
212 DAYS
RevenueGrowth
OperatingIncome
GrossMargin
Revenue Renewal Rate
Shared Services Delivery
13% 12% 32% 95%
65+ MANAGED SERVICE PROVIDERS
121 DATAPOINTS
50 21