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DEPARTMENT OF OPERATIONS & QUALITY MANAGEMENT

Department of Operations & Quality Management

WORK INTEGRATED LEARNING LOGBOOK – 2019

Part Time Students Only

LEARNER NAMESTUDENT NOCOMPANYYEAR

NATIONAL DIPLOMA: OPERATIONS MANAGEMENT

Company Mentor: ……….……………………… Contact No:……………………..

University Coordinator: …..…………………………..

FOR OFFICAL USE

OVERALL ASSESSEMENT:

pg. 1

0 1 2 3 4 5

FAIL PASS


TABLE OF CONTENTSDESCRIPTION PAGES

Logbook Information 3

Introduction 4

Academic Requirements 5

Experiential Learning Composition 6Core & Elective components 7-8

Guidelines for Work Integrated Learning 9-10

Contract of Learnership between Provider and Student 11-12

Logbook 13

Final Evaluation 14-17

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LOGBOOK INFORMATION(If lost please return to the addressee below)To be completed by the Learner

LEARNER DETAILSLEARNER SURNAME:

LEARNER FIRST NAMES:

STUDENT NUMBER:

LEARNER I.D. NUMBER:

HOME ADDRESS:

POSTAL CODE:

TELEPHONE NUMBER: CODE:

PROVIDER DETAILSCOMPANY NAME:

COACH/SUPERVISOR:

DESIGNATION:

TELEPHONE NUMBER: CODE:

FAX NUMBER: CODE:

COMPANY POSTAL ADDRESS:

POSTAL CODE:

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Introduction

The purpose of experiential learning or training is to ensure that the diplomat can function as an active member of a production/ operations team. This is achieved by providing hands-on experience. Theoretical concepts encountered in the academic arena are, thus, reinforced with applied practice. In other words, experiential learning promotes the application of knowledge, the development of skills and the formation of a professional attitude towards work.

The information in the first part of this logbook is provided as a guide to planning, administration and provision of experiential learning for learner technicians in the field of Operations management. The second part provides a uniform format for the recording and evaluation of the learner’s progress. Both the provider and the learner are encouraged to study the full document prior to the commencement of the training period.

You are required to complete and submit three (3) technical reports for assessment purposes:

1. A timestudy report on any area of operations (either product or service based).2. A report on a process of the organization (include a critical review and areas

for improvement).3. A report on the Quality Management System (QMS) of the organization.

Should there be any queries, please do not hesitate to contact the University on the following telephone numbers:

Department of Operations & Quality Management

Trevor Naidoo Tel :( 031) 3735352 Fax: (031) 3735337E-mail: [email protected]

Ms. Kogie Chellan Tel :( 031) 3735158E-mail: [email protected]

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ACADEMIC REQUIREMENTS

STRUCTURE TO THE PROGRAM

The following is a list of subjects that the learner must successfully complete in order to qualify for this qualification. The Work Integrated Learning component has been built into the third year subject “Operations Management Practice 1”.

Curriculum

1st Year

Manufacturing Technology 1 Organisational Effectiveness 1 Operations Management 1 Operations Management Techniques 1 Workplace Dynamics 1

2nd Year

Organisational Effectiveness 2 Operations Management 2 Operations Management Techniques 2 End-User Computing (Modules 1 & 2)

3rd Year

Organisational Effectiveness 3 Operations Management 3 Operations Management Techniques 3 Operations Management Practice 1

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EXPERIENTIAL LEARNING COMPOSITIONA Learner is required to serve a minimum of three months with approved providers or training institutions in industry to qualify to be credited for Work Integrated learning.

There are various effective models for the structuring of experiential learning periods within the academic program. Based on our experience, we have concluded the most appropriate time for this to occur is in the period May through to July (3 months). It has been found to be very beneficial for a learner to have an advanced theoretical knowledge of “workstudy” and operating processes prior to the commencement of work integrated learning.

Learners who have appropriate working experience, knowledge and skills may be assessed in accordance with the Recognition of Prior Learning.

Critical Outcomes

The Learner must be able to: Apply Health, Safety and Environmental regulations i.r.o. the OHS Act. Communicate verbally, in writing and through reports and or diagrams in the

operations environment. Describe the organization’s manufacturing processes in which the training is

being conducted. Conduct him / herself in a professional manner with respect to attitude, quality

of work, productivity, responsibility, reliability, motivation, relations with other employees, punctuality, initiative and ethics.

Apply theoretical knowledge from the academic environment appropriately in practice.

Develop and apply practical operations management techniques. Work as a team or independently as required. Develop and apply basic computer skills to the relevant work environment. Compile a Portfolio of Learning

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Requirements to pass this assessment – Due Date 30th August

2019You are required to complete a portfolio of evidence which includes the three (3) technical reports for assessment purposes:

1. A timestudy report on any area of operations (either product or service based).

2. A report on a process of the organization (include a critical review and areas for improvement).

3. A report on the Quality Management System (QMS) of the organization.

Please note that the above reports must be sufficiently detailed. A minimum of ten (10) pages per report is expected.

You are required to undertake these tasks to show that learning has taken place. Simply copying and pasting company documents will not be accepted.

Your timestudy report must include whether the job you have selected to set the study on, has the correct number of people employed.

Your process report should include pictures, factory layouts and process charts.

The QMS report needs to evaluate existing quality mechanisms & identify areas for improvement.

No late submissions of your portfolio will be accepted.

The structure (rubric) of your assessments are attached.

Good Luck

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Assessment Rubric for Time Study ReportActivity Mark

A process is selected 1Process is broken down into elements (+- 10 elements)

2

Timing for 10 cycles is conducted

1

Rating per element is done

2

Basic time is calculated

2

Appropriate allowances is allocated

1

Standard time is calculated

2

Cover Sheet is included

1

Sketch of the workplace is done

1

Use the standard time to determine:Hourly targetsShift OutputsLabour Costs

2

Total 15

pg. 8


Assessment Rubric for a Process ReportActivity Mark

A process is selected 1The various stages in the process are identified

1

Sketch of the process is done

1

Process Symbols are correctly applied

2

Each stage is quantified in terms of Time & Distance

2

A Existing Process Chart is completed

2

A proposed process chart is prepared

3

A summary of the changes are documented.

3

15

pg. 9


Assessment Rubric for a Quality Management System (QMS)

Activity Mark

Evidence of identifying A QMS is included

1

A critique of the Quality Policy is done

1

An example of a quality procedure is included

1

An example of a Work Instruction

2

Evidence of TQM tools currently used

2

Proposed TQM tools to improve quality is recommended.

3

Total 10

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GUIDELINES FOR EXPERIENTIAL LEARNINGWIL implies a tripartite relationship between the learner, the public domain provider and the University. It is, therefore, imperative that all three parties are involved in the placement of the learner, the structuring of an experiential learning program and the continuous evaluation of such learning.

Learner’s Roles and Responsibilities

These responsibilities must be completed within the first month of learning:

* Discuss a training program with your supervisor/ mentor that will fulfill the outcomes of experiential learning and that adheres to the guidelines for structuring a learning program.

* Familiarize yourself with the contents of this logbook.

Make sure that all the information on these pages is signed and evaluated by the coach or supervisor.

* A final report on the progress of training, signed by the provider must be submitted to the University.

* If you intend to change employers, you must inform the University prior to the change.

* Your supervisor must complete the relevant areas of the form at the end of your learning.

* Complete the Student Evaluation form.

* Learners shall be required to display punctuality, diligence, ability to work without unnecessary supervision, productivity, quality, effectiveness , competence, reliability, motivation, initiative, responsibility, cross cultural relations, assertiveness without being arrogant, concern for safety, health and environment. Always behave in an acceptable manner which does not bring the University into disrepute.

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For the Industrial coach/supervisor* Read the critical and specific outcomes and the guidelines for structuring

a learning program for experiential training outlined in this document.Please discuss the learning program with the student and the lecturer in charge of experiential learning in the Department of Operations & Quality Management.

* Submit a copy of the training program to the Operations Management Department.

* Throughout the learning period, if you have any problems with the student or the learning, or any queries, please contact the Head of Department.

GUIDELINES for the DEPARTMENTAL EVALUATOR of EXPERIENTIAL LEARNING

* Issue the logbook to the student when he/she has secured a learning position. Assist the student with any queries.

* Ensure that the learner is registered for the subject Operations Management Practice I (Code OMPR 101).

* Liaise with the experiential learning provider w.r.t. the learning program that the student will be following and obtain a copy of this program. The training program should be consistent with the outcomes and guidelines stated in this document. This should be done within the first month of learning. Place a copy of the program in the student’s Departmental file.

Evaluation of logbook

* When evaluating the logbook, check that the evaluations done by the industry supervisor are satisfactory. Take note of any comments by the coaches. Sign, date and stamp the back of each of these forms. If any of the evaluations are not satisfactory, then set up an interview with the student and speak to the coach.

* Review the student’s Portfolio of Learning.

* Update the Departmental records.

* Return the logbook and Portfolio of Learning to the student.

pg. 12


LOGBOOK(To be completed by the Learner and by the Coach) THIS PAGE SHOULD NOT BE REMOVED FROM THE LOGBOOK UNDER ANY CIRCUMSTANCES

STUDENT NAME :STUDENT NUMBER :

Assessment Scale0 - Cannot perform the skill/task/assignment even with considerable assistance1 – Can perform the skill/task/assignment BUT needs considerable assistance2 – Can perform the skill/task/assignment BUT needs some assistance3 – Can perform the skill/task/assignment WITH very little assistance4 – Can perform the skill/task/assignment COMPETENTLY with no assistance5 – Performance EXCEEDS competency requirements

Record and Assessment of ActivitiesDATES(From – To)

DESCRIPTION OF SKILLS(List each skill) (see e.g. below)

TIME(days)

ASSESS SCALE(by coach)

NAME and SIGNATURE(of coach)

COMMENTS

Work-study and ergonomics:

Document and analyze current work practices.

1 3

Propose and implement any improvements

4 4

pg. 13


DATES(From – To)


TIME(days)



COMMENTS

pg. 14


DATES(From – To)


TIME(days)



COMMENTS

pg. 15


FINAL EVALUATION – Mentors Score (To be completed by the Coach / Supervisor)

STUDENT NAME : STUDENT NUMBER :Assessment Scale0 – Cannot perform the skill/task at all1 – Needs considerable Improvement2 – Needs Some Improvement3 – Needs Very Little Improvement4 – Competent5 – Performance Exceeds Competency RequirementsAssessment of Critical Outcomes

Student Self-assess Coach Assess COMMENTSOccupational Safety AwarenessRegulations: ApplicationCommunication: Listening/Comprehension

Verbal/Interaction with othersWritten CommunicationFormal Reports

Professional Conduct: General AttitudeQuality of WorkJudgmentProductivityEffectivenessResponsibility (can be given)Reliability (gets things done)MotivationInitiativeAssertivenessAwarenessRelations with co-workers

PunctualityTime ManagementAbility to Work in a Team

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10

DEPARTMENT OF OPERATIONS & QUALITY MANAGEMENTAbility to Work IndependentlyAdaption to Work Environment

Student Self-Assess Coach Assess COMMENTSWorking paceProfessional GrowthSupervisory and Management SkillDressAttendance

Application of Problem Solving TechniquesTheoretical Knowledge:

Mathematical Techniques

Basic Science PrinciplesBasic Technology PrinciplesSpecific INDUSTRIAL Disciplines

Practical Skills: Overall Competency Rating based on individual skills assessments

COACH NAME POSITION HELD COMPANY

SIGNATURE TELEPHONE DATE STAMPOfficial Company Stamp

TECH EVALUATOR SIGNATURE DATE

COMMENTS:

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