INDUSTRIAL RELATIONSByMr. Salil Lal – Maruti Suzuki

Presentation by

Priyanka ChandelSameer Mirani

Definition

“Act of getting together” for a purpose which should lead to a win-win situation for the parties (actors) involved.

ROLE OF DEMOGRAPHICS

Demographics play an important role in Industrial Relations

◦North Zone : Young, impatient , high on ambition

◦West Zone : Mature workforce

Guiding Factors3 ‘F’ Principle

◦Fair◦Fast◦Firm

3 ‘C’ Principle◦Conviction◦Courage◦Confidence

Industrial Relations TodayMultiplicity of trade unionsRole of Office bearers in UnionGovt. MachineryUneducated/ill informed work forceArchaic Labour lawsPolitical InfluenceEngagement of contract labour93% of unorganized workforceDemographic issues

Factors for Harmonious IR

Strong relationships leading to high trust levelManaging aspirations and emotions.Engagement of the young workforceResponsible grievance redressal

mechanism( Parivaar Milan , Samadhaan etc.)Constant direct and indirect communicationNurturing LeadershipTraining, education and mentoring of youngstersFamily ConnectClear and streamlined HR policies and processes

ROLE OF OPINION LEADERS

Opinion Leaders play a vital role by building the relations informally and hence its important to build opinion leaders in the unions/workers.

KEY LEARNINGS

Take care of the symptoms before they become a problem

Keep the emotions awayDon’t get involved in union

dynamics – but stay connectedBuild your own network of trustHave good communication

channels

EXAMPLES FROM INDUSTRYMadhya Pradesh – Dewas district .

◦ S.T.I. acquired a firm and strike took place ◦ Production was stopped◦The labour force wanted outside

representatives◦Management was firm on not allowing

outside representation◦Management ran the plant themselves

without the workers◦S.P. and District collector intervened by

conveying that outsider has no rights / no authority to represent workers.

EXAMPLES FROM INDUSTRY

Electrolux – 1999◦ Total Gherao – 700 to 800 people

trapped inside premises.◦Police intervened next day but Gherao

continued◦Clash between workmen and police◦Management sacked half union but

saved an innocent person who was beaten by police without any fault – made him the interim president of the union