indian railway ticketing
TRANSCRIPT
INDIAN RAILWAY TICKETING SYSTEM
ANUBHI RAIKWARMBA MARKETINGIPER , BHOPAL
CONTENT• Evolution of Indian Railway Ticketing System
• Changing marketing strategies-ServicesPricePlace Promotion
HOW INDIAN RAILWAY TICKETING SYSTEM EVOLVED -
TURNED A COMPLAINING CUSTOMER TO A PROUD CUSTOMER
MANNUAL COMPUTERISED WEB SYSTEM
• Till 1985- • Tickets issued manually • and stand-alone computerized ticketing and reservation
• 1990- • First self printing ticketing machine (SPTM) introduced in Delhi• CONCERT developed by CRIS is a total networking solution to Indian
railways passenger reservation system• 1993-• AC3 Tier coaches & sleeper class introduced apart from second class
• 1999-• Credit cards accepted for booking tickets & reservations
150 years of continuous up-gradation
Continue….• 2000-• Indian railways website was developed
• 2001-• IVRS for telephonic enquiries about trains were introduced
• 2002-• Online train reservation and ticketing over internet
• 2005-• IRCTC introduced e-ticketing for Indian railways • Thereafter ticketing by SMS
• 2014-• Next gen e-ticketing system
CHANGING MARKETING STRATEGIES
CONVERTING 4Ps INTO 4Cs
SERVICE
PRICE
PLACE
PROMOTION CUSTOMER COMMUNICATION
CUSTOMER CONVENIENCE
CUSTOMER COST
CUSTOMER SOLUTION
SERVICES THAT SOLVE CUSTOMER PROBLEMS
SERVICES PROVIDED BY IRTS
• Automatic Ticket Vending Machines (ATVM)
• Reservation/Booking and refund of tickets
• Catering Services
• Public Grievances Redressal
Continue..
• SMS Services
• Mobile Ticketing Services
• Android app to book unreserved tickets
• Wi-Fi Services
• Facilities for Disabled/ Senior Citizens at Railway Stations- battery cars and escalators
PRICING STRATEGIES
Statistics 2015- • Dec 2015 Railways hikes fare for children from 5-12 years
• Indian Railways announced a hike in the Tatkal charges from December 25, 2015
• Increase in booking charges:• 175- 200 for sleeper class• Maximum 350-400 forAC-3• Minimum 250-300 for AC-3• Minimum 300-400 for AC-2• Maximum 400-500 for AC-2
PLACETHAT PROVIDES CONVENIENCE TO CUTOMERS
TRADITIONAL METHOD:
Booking ticket at a reservation counter: Counters open from 8 am to 8 pm (Monday to Saturday) On Sundays from 8 am to 2 pm.
MODERN WAYS OF BOOKING TICKET:Booking Through IRCTC ( Indian Railway Catering and Tourism Corporation Limited)
Booking through Mobile Apps for Android : Example :“UTS”
Booking through SMS from mobile phones:
PROMOTION STRATEGIESBETTER COMMUNICATIONS WITH CUSTOMERS
ISSUED IN 1953The stamp recalls a century of
progress of the Indian Railways.
INDIAN RAILWAY CENTENARY
Issued in 1993 - Steam locomotives
Commemorative postage stamps on Mountain Locomotives 100p : Neral – Matheran Railway600p : Darjeeling – Himalayan Railway800p : Nilgiri Mountain Railway1100p : Kalka – Shimla Railway
INDIAN RAILWAY CENTENARY
1998-coupon validating machines (CVM) introduced in Mumbai
IR LOGO ON STATION AND BHOLU –IR MASCOT PROJECTING BIG AND FRIENDLY
IMAGE FOR INDIAN RAILWAYS (2003)
2011-Rail Bandhu-Indian Railways launched magazine for train passengers
• First ever publication from Indian Railways
• Monthly magazine
• Distributed free of cost in all the premium trains
• For passengers of trains such as the Shatabdi and the Rajdhani Express.
• Includes news, railway events and features and stories that promote tourism in the country
INSTRUCTIONS TO THE PASSENGERS
INDIAN RAILWAY LOGO ON SERVICES PROVIDED
THANKYOU