Presenting By

Abu Sayeed[25]

Arsad Ahemad[47]

Siddharth Shankar Nath[26]

Transportation Industries

Indian Railway

What Is Service ?

• Services are an series of activity of more or less tangible nature that normally created & used simultaneously or nearly simultaneously

• Here Can't retain the actual service after it produced but the effect of service can be can be retained .

Transportation Industries

• Transportation 1. It is the movement of people and goods from one location to another. 2. Transport is performed by various modes, such as air, rail, road and water. 3. The field can be divided into infrastructure, vehicles, and operations. Infrastructure consists

• Modes OF transportation 1. Animal-powered

2. Aviation3. Cable4. Human-powered5. Pipeline6. Ship7. Space8. Rail9. Road

INDIAN RAILWAY

RAILWAY

INDIAN RAILWAYS – A SUNRISE INDUSTRY

• Railways in India, a sunrise industry!

• Indian Railways, a super ‘ Navaratna’.

• The Indian Railways (IR) is a truly great institution. It is a global giant that operates profitably, effectively and with relatively little government support.

MCKINSEY & COMPANY

INDIAN RAILWAYS

CAPITAL AT CHARGE (Rs in

crores)

40709

Route kilometers 63122

NUMBER OF STATIONS 6906

NUMBER OF STAFF (In thousands)

1472

Gross Traffic Receipts Total Working Expenses Net Revenue

42605 39327 4148RUPEES IN CRORES

INDIAN RAILWAYS ASSETS PROFILE

Total Track Kilometers 109,221

Electrified Track kilometers 39,358

No Of Bridges 119,984

No Of Level Crossings 37,423

No Of Diesel Locomotives 4,699

No Of Electric Locomotives 2930

No Of Passenger Coaches 34,895

No Of Emu/Dmu coaches 4,957

Other Coaching Vehicles 4,904

Total Wagons On Line 214,760

• Type Departmental Undertaking of The Ministry of Railways, Government of India• Founded 26 April 1853, nationalized in 1951• Headquarters New Delhi, India• Area served India• Key people Union Railway Minister: Laloo Prasad Yadav Minister of State for Railways (V): R. Velu

Minister of State for Railways (R): Naranbhai J. Rathwa Chairman,

Railway Board: K C Jena.

• Industry Railways and Locomotives• Products Rail transport, cargo transport,

services• Revenue INR Rs 72,655 Crores (2008) (~18.16BUSD)• Employees 1,406,430 (as on March 31, 2007)• Parent Ministry of Railways, Government of India• Divisions 16 Railway Zones (excluding Konkan Railway)• Website www.indianrailways.gov.in

• Indian railways has one of the largest and busiest rail networks in the world, transporting over 17 million passengers and more than 2 million tonnes of freight daily.

• It is the world's largest commercial or utility employer, with more than 1.4 million employees.

• The railways traverse the length and breadth of the country, covering 6,909 stations over a total route length of more than 63,327 kilometres (39,350 mi). IR owns over 200,000 wagons, 50,000 coaches and 8,000 locomotives of rolling stock.

Map Of The Indian Railways Network

1. Central Established - November 5, 1951 Headquarters - Mumbai Divisions - Mumbai, Bhusawal, Pune, Solapur, Nagpur2. East Central Established - October 1, 2002 Headquarters - Hajipur Divisions - Danapur, Dhanbad, Mughalsarai, Samastipur,

Sonpur3. East Coast Established - April 1, 2003 Headquarters - Bhubaneswar Divisions - Khurda Road, Sambalpur, Visakhapatnam

4. Eastern Established - April, 1952 Headquarters - Kolkata Divisions - Howrah, Sealdah, Asansol, Malda5. North Central Established - April 1, 2003 Headquarters - Allahabad Divisions - Allahabad, Agra, Jhansi6. North Eastern Established - 1952 Headquarters - Gorakhpur Divisions - Izzatnagar, Lucknow, Varanasi

7. North Western Established - October 1, 2002 Headquarters - Jaipur Divisions - Jaipur, Ajmer, Bikaner, Jodhpur8. Northeast Frontier Established - 1958 Headquarters - Guwahati Divisions - Alipurduar, Katihar, Lumding, Rangia,

Tinsukia9. Northern Established - April 14, 1952 Headquarters - Delhi Divisions - Delhi, Ambala, Firozpur, Lucknow,

Moradabad

10. South Central Established - October 2, 1966 Headquarters - Secunderabad Divisions - Secunderabad, Hyderabad, Guntakal, Guntur, Nanded, Vijayawada11. South East Central Established - April 1, 2003 Headquarters - Bilaspur, CG Divisions - Bilaspur, Raipur, Nagpur12. South Eastern Established - 1955 Headquarters - Kolkata Divisions - Adra, Chakradharpur, Kharagpur, Ranchi

13. South Western Established - April 1, 2003 Headquarters - Hubli Divisions - Hubli, Bangalore, Mysore14. Southern Established - April 14, 1951 Headquarters - Chennai Divisions - Chennai, Madurai, Palakkad, Salem, Tiruchchirapalli, Thiruvanathapuram15. West Central Established - April 1, 2003 Headquarters - Jabalpur Divisions - Jabalpur, Bhopal, Kota16. Western Established - November 5, 1951 Headquarters - Mumbai Divisions - Mumbai Central, Baroda, Ratlam, Ahmadabad, Rajkot, Bhavnagar

TODAY’S BUSINESS CHALLENGES

Increased operational efficiencyImprove productivity from existing systemsStreamline and optimize business procedures

Responsiveness to constituentsCreate end-to-end visibility into the business Make the information accessible and actionable

Adaptability to changeRe-act quickly to threats and opportunitiesTurn IT into a competitive business asset

Current Issues

Higher demand for Freight and Passenger transport, with planned economic growth

Need for capacity enhancement in the Railway network over the next 10-15 years

Technological uprgadation for better maintenance of railway assets

Greater competition from Roadways, with major investments in Highway network upgradation

Increase freight market share through higher availability of services at competitive prices

Greater attention to passenger services and safety

Heavily subsidised passenger fares, distorted passenger pricing

Upgradation of the Railway Production units for improved efficiency and productivity

USING INFORMATION TECHNOLOGY FOR GREATER EFFICIENCY

A large complex Infrastructure System such as the Indian Railways can benefit greatly from the intelligent use of IT

Objectives Freight revenue enhancement Passenger revenue enhancement Improved and optimised service

Agency for implementation of IT

EDP Centers

CRIS

Zonal MIS Groups

LRDSS Group Under Planning Cell

PASSENGER BUSINESS OF IR

Indian railways have a share of nearly 22% in the passenger transport marketDURING 2003-04

5210 Million passengers were carriedPassenger kilometers was 530 billionPassenger earning was 13460 crores1300

1600

2500

3600

46005100

0

1000

2000

3000

4000

5000

6000

50S 60S 70S 80S 90S 2000S

PASSENGERS CARRIED (IN MILLIONS)

70 80120

210

300

520

0

100

200

300

400

500

600

50S 60S 70S 80S 90S 2000S

PASSENGERS KILOMETERS (IN BILLIONS)

Passenger business accounts for 31% of the revenue

Passenger business has two major segments

Premium passenger service Mass Volume transportation segment

PREMIUM PASSENGER SERVICE

OFFERED THROUGH MAIL/EXPRESS, SUPER FAST, RAJDHANI AND SHATABDI TRAINSABOUT 1520 TRAINS ARE RUN DAILY.VARIETY OF SERVICES

AC FIRST CLASSAC SLEEPERFIRST CLASSAC 3 TIERAC CHAIR CARSLEEPER CLASSORDINARY CHAIR CAR

JOURENY THROUGH RESERVATION ONLY

This segment accounts for 5% of the passenger carried34% of the PKM53% of the passenger revenue

The average distance covered by each passenger is 760 kmsRevenue earned

Per PKM is 40 paisePer passenger is RS310

PRIMIER PASSENGER SERVICE

TOTAL PASSENGER

TRAFFICPRIMIER

PASSENGERS

PASSENGERS (millions) 5210.7 234.1

PKM(billions) 529.6 174.8

EARNINGS (crores) 13460 7105.6

2003-04

PREMIUM PASSENGER SERVICE

PASSENGER RESERVATION SYSTEM

PRS networking of entire Indian Railways completed in April, 1999. PRS is running currently at 1,200 locations, Deploying 4,000 terminals , covering journeys of 3,000 trains and executing ONE MILLION passenger transactions per day. Internet booking of tickets was started In August 2002. TATKAL has been converted from a separate coach to a normal Quota and enabled for all trains in 2004 Internet booking timings extended to 4:00 a.m. – 11:30 p.m. from March 2005.

Integrates five Regional Reservation Centres

Judicious mix local autonomy with uniformity of business rules.

Very complex Business transactions.

Comprehensive functionality

CONCERT(Country Wide Network of Computerised Enhanced Reservation and Ticketing )

Delhi PRS

Mumbai PRS

Chennai PRS

kolkata PRS

Secunderabad PRS

64 KBPS (x2) Leased Line

1 64 KBPS Leased Line6

1 2MBPS Leased line

64 KBPS Leased Line

1 2MBPS Leased line

64 KBPS (X 2) Leased Line

64 KBPS Leased Line

2 MBPS (x2) Leased Line

CRIS1 64 KBPS Leased Line6

1 2MBPS Leased line

CONCERT Performance

Less than 1 sec for local transaction

3 sec for network transaction.

Capable for providing reservations for 22 hours per day.

Uptime of PRS is 99.5+%

CONCERT - COMPLEXITIES

44 types of quotas 8 types of trains 9 types of classes 162 types of concessions127 types of bogies

PRS NODE

2001 2004 2001 2004 2001 2004 2001 2004 2001 2004

Delhi 781 1020 153 362 886 1360 2.31 2.75 1.83 2.52

Mumbai 532 686 100 228 640 984 2.01 3.14 1.41 2.42

Calcutta 365 630 102 368 425 1009 1.22 1.81 1.01 1.7

Chennai 271 370 76 183 310 628 1.35 1.65 1.1 1.46

Secunderbad 279 292 59 100 250 492 0.56 0.81 0.4 0.72

Total 2228 2998 490 1241 2511 4473 7.45 10.17 5.75 8.82

PEAK NO OF PASSENGERS

PER DAY (IN LAKHS)

AVERAGE NO OF PASSENGERS

PER DAY (IN LAKHS)

PASSENGER RESERVATION SYSTEM LOAD

Trains Locations Terminals

Features Of I.R.

PRS – Enquiry Systems • Indian Railway’s web-site, www.indianrail.gov.in offers

PRS enquiries on the internet Berth/Seat availability, Passenger Status, Fare, Train Schedule etc

• National Train Enquiry System• It gives dynamic information about the running status of

any train and its expected arrival/departure at any given station

Unreserved Ticketing System (UTS)• Indian railways introduced UTS to improve

customer satisfaction, revenue generation, accounting, and reporting capabilities and reduce fraud

• Freight Operations Information SystemRake Management System (RMS)

• Terminal Management System (TMS)• Parcel Management System

Challenges faced by Railways

Large Geographical DispersionDiverse Computing PlatformsRemote Network POPs24x7 operations throughout the YearOLTP applications support Public ServicesDemanding Missions to accomplishHeterogeneous Networks

IT STRATEGIES OF IR

Applications should transcend boundaries of railway organisation and go into the domain of the customer.Implement decision support systems Integration with communication systems and other technologies.-use of Internet, mobile phones, hand held terminals, universal product code readers etcManage continuous improvement in technology.

Future Trends in IT in Railways

• Killer Applications– Ticketing Solutions (Centralised, Stand-alone, Mobile, Smart

Card, Self Service, Internet etc.); value added services to customer

– On line and e-enabled Freight Management System – Integrated revenue accountal system– Train Charting and Control Systems – RFID based Wagon/Parcel Tracking Systems– Integration of Railway Systems with Railway Station Systems – Integrated Materials Management System / Fixed assets

mgmt– Safety Systems (GPS, Embedded Systems)– GIS based Track Maintenance Systems

Leverage on the state-of-the-art technology to be more competitive and reduce cost

SYSTEMS

INTEGRATION

ENTERPRISE MANAGEMENT

Strategic Enterprise Management

Business Intelligence and

Data Warehousing

Managerial Accounting

Financial Accounting

Regulatory Reporting

CRM Market Research PRS Call CentreCustomer Data

BaseCustomer Service

OPERATIONS FOIS Crew SchedulingStation

ManagementPARCEL

MANAGEMENTTrain Planning

MAINTENANCEEngineering

PlanningRolling Stock Maintenance

Inventory Management

Infrastructure Maintenance

Asset Life Cycle Management

BUSINESS SUPPORT SYSTEMS

Human Resources Management

Procurement and Contract

Management

Cash Flow Management

Real Estate Management

Litigation Management

DATA PROCESSING

SYSTEMS

DATA CAPTURETERMINALS,FIXED,

HAND-HELDPDAS

MOBILE PHONES

DATA LOGGERS SCADA SYSTEMS

CONTROL OFFICE APPLICATIONS

INDIAN RAILWAY ENTERPRISE COMPUTING

APPLICATIONS

ENTERPRISE RESOURCE PLANNING INDIAN RAILWAY PORTAL

• E-enabled Freight Management

System

• Customer care centers

• Intelligent Stations Infrastructure

• Self service kiosks at Stations

• Smart and Stored Value Cards for

MST / Passes

• RFID based Smart card & Biometric

technology for passenger screening

• Re-vamped Revenue Management

A Service-Oriented IT Vision For IR

• Operations & Scheduling • Staff Management

• Yield Management

• WAP Gateway

• WAP Applications and WML Pages

• SMS Gateway

• Payment Gateway

• ERP for IR

• An IR PORTAL

THANK YOU