Enhancing ATI Productivity

with

SITA/Orange

Unified Communications & Collaboration

Labib Nahra, Regional Sales Manager MEIA, Orange

Manish Shrivastava, Presales Consultant, Orange

Graeme Hossell, Solutions Architect, SITA CST

Goa, September 26th, 2013

Agenda

• Introduction

• Orange Presence & Capabilities in India

• Unified Communications & Collaboration

Orange: who we are

• SITAs Strategic Partner for the ATI

• the largest seamless voice/data

network in the world covering 220

countries and territories

• mobile telephone networks

in 32 countries

• more than 300,000 IP VPN

access points in 172 countries

• more than 1.8 million

Business Everywhere users

worldwide

Key Figures

45.3 billion euros in

2012 revenues

5.8 billion euros in capital

expenditure

172,000employees worldwide

Agenda

• Introduction

• Orange Presence & Capabilities in India

• Unified Communications & Collaboration

Service Centres

Singapore

Washington

Paris 1

Rennes Paris 2

Rio de Janeiro

Cairo Delhi

UHP Hosting Centers

Major Service Centers

Normandy

Primary Hosting Centers

for Managed Microsoft

Services (not all hosting

centers are shown)

Major Service Centres

used to support

Managed Microsoft

Service

Sydney

London

Orange Presence in India

17 POPs

in 8 key cities - 6 TP ready

8 citiesOrange Business Services

sales office

53sales

8 Int’l pre-

sales

31 GS

presales

50 CS&O

550+ GS India

MSC Gurgaon

1700+ people

50 IT&L@bsaligned to ITSS

domain

Mumbai

Sales

Delh

i

Chennai

Bangalore

Gurgao

n

Hyderaba

d

Pune

Kolkata

major sales

offices

PoPs

hospitality & healthcare

banking & financial

IT companies

manufacturing

governments

n° of customers A-end & B-end

India A-end 5

India B-end 100+

GS India A-end

450+

GS India B-end 7

Orange customers’ key industries

2500+ people

in 13 cities

across India

Service offerings

Converged communication solutions• Design, Plan, Build & Manage

• LAN and Campus networks, (LAN Management)

• IPT, TDM Telephony solutions, (PBX Management)

• Unified Messaging, audio and video conferencing, Collaboration &

Application Integration

Contact center, CRM and voice application solutions• Design, Plan, Build & Manage

• TDM and IP Contact Center infrastructure

• IVR application development, CTI Integration, 3rd party app Integration

• interaction mgmt and workforce optimization

• Value added services such as business reporting

Infrastructure management solutions• Remote & on – site IT Infrastructure Management

• Network management, Server management

• Application management

Security solutions• intrusion management: IPS, host IPS, IDS and vulnerability management

• perimeter security, firewalls, VPN/ SSL, UTM

• ISMS consulting, VA/PT

Agenda

• Introduction

• Orange Presence & Capabilities in India

• Unified Communications & Collaboration

Thoughts on todays „tomorrow‟ …..

Cloud services will reach maturity

where customers will say:

“How did we ever do without them?”

Competitiveness requires greater

flexibility in how communications

are procured and provided

The pace of change, and differing vendor

landscapes presents new risks that must be

mitigated and future proofed.

Pillars of our UC&C strategy

Ways of working are changing...

individual work

same time, different

locations

different time and locations

same time, same location

less “individual work”

less “face-to-face”

remote and mobile working

different time zones, locations

“team collaboration”

The Reality Today ......

multiple services, multiple

devices, separate applications

fixed phones & its

messaging servicemobile phones & its

messaging service

audio, video and

web conferencing

shared

workspaceE-mail

messaging

service

IM & presence

management

Tomorrow ....... with Business Together

a single application,

available on any

device

Business Together, the vision........

the crystallisation point

for integration

to become ubiquitous

the heart of a unified

collaboration experience

for the end user

to reach people easily

be reached easily

So, what is Business Together?

• your communication tools united in a single interface.......• to improve enterprise productivity, by ........

• integrating telephony, unified messaging, IM, and conferencing from.......

• best in class partners: Cisco, Microsoft, Avaya, Alcatel.......

• to allow easy access to collaborative workspace and tools, from any device

• step-by-step evolution towards unified communications.......• to allow consolidation at own pace – based on priorities and business

needs

• and when coupled with consultancy, enables optimal approach

• interoperable with your existing infrastructure........• so you choose operational mode to suit business and challenges ......

• and can be self hosted, or cloud hosted - self managed or fully managed....

• with both pay as you go (Opex) or Capex models

Business Together: overview

key Ecosystem partners for UC

Consultancy & Professional Services

Business Together: Integrated

Business Together: Managed

SIP trunk integration with voice network

(Business Talk)

Business Together as a

Service

Advise Design

Architect Deliver

Gold

Partner

Cloud

Build

Partner

Certified

Support

Partner

Master

Managed

Services

Partner

Summary and Value…..

increase

productivity

competitive

advantage

cost

optimization

cost of

doing nothing?

• by unifying communications & facilitating collaboration, Business Together can

• speed up business processes and decision making

• speed up issue resolution

• provide better collaboration …….resulting in

faster time to market, shorter sales cycle,

improved customer responsiveness

improved business processes

& speeding up workflows

cut in voice & travel costs, save time

reduce operation & integration costs

20

Thank you