Index

HOW-TOS .........................................................................................................................................1

Initial Setup 1

Access Voicemail from On-Campus 3

Voice Commands 3

Touchtone Commands 3

Access Voicemail from Off-Campus 4

Calling the Exchange Voicemail Number 4

Calling Your Work Number 4

Access Voicemail from Outlook 5

Access Voicemail from Outlook Web App (OWA) 6

Missed Call and Voicemail Notifications 7

Email 7

Text Message 8

ADVANCED CONFIGURATION ......................................................................................................... 11

Call answering rules 14

Greetings 15

Notifications 16

Outlook Voice Access 21

Play on Phone 22

Reset PIN 23

Voice Mail Preview 24

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Unified Messaging allows you to utilize voice mail, email, contacts, and calendars associated with your

mailbox through Outlook, Outlook Web App (OWA), and your phone. You can listen to your voicemail

messages, your calendar appointments, or your email messages. Commands can be voice or touchtone

activated.

After Unified Messaging Voicemail is enabled you will receive a welcome email from Microsoft Outlook

containing the access voicemail number, your extension number and your first-time PIN.

1. From your desk phone, dial the Exchange voicemail number 8-4422.

2. Enter your first-time PIN followed by #. You will be required to change the PIN. You will also

hear a welcome message and be prompted to record your name and a greeting.

1. If you do not know what your Pin is go to email.miami.edu, and sign in with your CaneID and

password.

2. Click the gear icon button in the top right corner.

3. Select Options.

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4. The Voice mail option will be located under General in the pane on the left hand side.

5. Click the triangle to the left of Voice mail and select Reset PIN.

6. You will receive an email with your PIN.

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1. From your desk phone, dial the Exchange voicemail number 8-4422.

2. Enter your PIN followed by [#]. You will be prompted with the commands to say to access

the desired option.

3. Say the command for the desired option, e.g. say "voicemail." The attendant will read that

option to you, or ask for further commands to narrow the selection.

1. From your desk phone, dial the Exchange voicemail number 8-4422.

2. Enter your PIN followed by #.

3. Press *.

4. Press 0. You will be prompted with the number to press to access the desired option. They

include the following:

a. Voicemail

b. Email

c. Calendar

d. Personal contacts

e. Compose a voice message

f. Personal options

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1. Dial 305-284-4422. You will be prompted to enter your telephone extension number.

2. Enter your 4-digit extension, e.g. 86565.

3. Enter your PIN, followed by #.

4. You will be prompted with the commands for the desired option. Say the command, or use

the touchtone commands. They include:

a. Voicemail

b. Email

c. Calendar

d. Personal contacts

e. Compose a voicemail

f. Personal options

1. Dial your work phone number, e.g. 305-284-6565.

2. When your greeting begins to play, press *.

3. Enter your PIN, followed by #.

4. You will be prompted with the commands for the desired option. Say the command, or use

the touchtone commands. They include:

a. Voicemail

b. Email

c. Calendar

d. Personal contacts

e. Compose a voice message

f. Personal options

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When someone leaves you a voicemail you will receive an email containing the voicemail and the caller

information.

1. Open up Outlook on your desktop.

2. Locate the voicemail email.

3. To listen to the voicemail, open the click the play button and the voicemail will begin to play

over your speakers.

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When someone leaves you a voicemail you will receive an email containing the voicemail and the caller

information.

1. Sign into email.miami.edu using your caneID and password.

2. Locate the voicemail email.

3. To listen to the voicemail, open the click the play button and the voicemail will begin to play

over your speakers.

a. You may also select select “Play on Phone” underneath the play button. You will receive

a phone call. The voice mail message will be retrieved and played on your phone.

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Unified Messaging can send an email or text message notification when you have a missed call. By

default, you will receive an email containing the voicemail whenever someone leaves one. You may also

receive a text message if you like.

1. Go to email.miami.edu, and sign in with your CaneID and password.

2. Click the gear icon button in the top right corner.

3. Select Options.

4. The Voice mail option will be located under General in the pane on the left hand side.

5. Click the triangle next to Voice mail and select Notifications.

6. Check the box next to Send an email message.

7. The email message will look like this:

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1. Go to email.miami.edu, and sign in with your CaneID and password.

2. Click the gear icon button in the top right corner.

3. Select Options.

4. The Voice mail option will be located under General in the pane on the left hand side.

5. Click the triangle next to Voice mail and select Notifications.

6. To setup text message notifications, click Set up text messaging.

7. Select the appropriate country/region and mobile operator, and click Next.

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8. Enter your phone number and click Next.

9. A passcode should be sent to your phone. Enter the passcode in the box and click Finish.

10. Choose the circumstances under which you’d like to receive notifications.

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11. Click Save.

12. A missed call text message should look like this:

A voicemail text message should look like this:

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Unified Messaging allows you to utilize voice mail, email, contacts, and calendars associated with your

mailbox through the Outlook Web App (OWA).

To access this feature, take the following steps

1. Go to email.miami.edu, and sign in with your CaneID and password.

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2. Click the gear icon button in the top right corner.

3. Select Options.

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4. The Voice mail option will be located under General in the pane on the left hand side.

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This option allows you to set up rules to determine what happens if calls you receive meet certain

conditions.

1. Go to Call answering rules. Click the plus sign to create a new rule.

2. Select your conditions and your preferences.

3. When you are finished, click OK at the top.

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The Greetings option allows you to listen to and modify the message callers will hear when they reach

your voice mail. You can choose a default message or a greeting that indicates that you will be out of the

office. You can have it call you directly so you can hear or modify the greeting.

Once you have made your desired changes, click Save at the top.

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This setting allows you the option of being notified when someone calls you.

1. If you’d like to receive an email notification, check the box next to Send an email message.

2. The email message will look like this:

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By default, if someone leaves a voicemail you will receive an email containing the voicemail. You can

listen to the email by pressing the Play button.

3. If you’d like to receive text message notifications, continue to step 4. Otherwise click Save.

4. To setup text message notifications, click Set up text messaging.

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5. Select the appropriate country/region and mobile operator, and click Next.

6. Enter your phone number and click Next.

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7. A passcode should be sent to your phone. Enter the passcode in the box and click Finish.

8. Choose the circumstances under which you’d like to receive notifications.

9. Click Save.

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10. A missed call text message should look like this:

A voicemail text message should look like this:

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This section allows you to choose whether you want to hear your new messages from newest to oldest

or from oldest to newest when you access the Outlook Voice Access. You can also change the folder

you’d like to read when you access it.

Click Save after making any changes.

To check voicemail on your phone, dial your work number and follow the prompts you receive.

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This feature allows you to play voice messages on a mobile phone. Enter the number you want to hear

the messages on.

Click Save after making changes.

The next time you receive an email stating you have a voicemail, select “Play on Phone” underneath the

play button. You will receive a phone call. The voice mail message will be retrieved and played on your

phone.

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This option allows you to change your voice mail PIN. To do so, click Reset my voice mail PIN and a

temporary PIN will be sent to your email. You can then change your PIN over the phone the next time

you access Outlook Voice Access.

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This feature utilizes Automatic Speech Recognition when you receive new voice mails. It transcribes the

message and sends it in an email. You can choose whether or not you want the preview text for

messages you send or receive.

Click Save after making any changes.