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Ali Asaria - CEO, Founder January 2010 Friday, January 22, 2010

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Ali Asaria of Well.ca presents on Incorporating Technology into Customer Service.

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Page 1: Incorporating Technology into Customer Service

Ali Asaria - CEO, FounderJanuary 2010

Friday, January 22, 2010

Page 2: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 3: Incorporating Technology into Customer Service

(New design launching Jan 2010)

Friday, January 22, 2010

Page 4: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 5: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 6: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 7: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 8: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 9: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 10: Incorporating Technology into Customer Service

Our Customers

Friday, January 22, 2010

Page 11: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 12: Incorporating Technology into Customer Service

Friday, January 22, 2010

Page 13: Incorporating Technology into Customer Service

“Lots of products to choose from, easy navigation, fast easy checkout, and super-fast shipping!!! Fast, zippy, and totally un-hassley! Great customer service, and communication!!! Thanks!!! :)”Susan - Stella, Ontario

Friday, January 22, 2010

Page 14: Incorporating Technology into Customer Service

Livechat from the other day:

Friday, January 22, 2010

Page 15: Incorporating Technology into Customer Service

launch offree shipping

Friday, January 22, 2010

Page 16: Incorporating Technology into Customer Service

A story about Turtles

Friday, January 22, 2010

Page 17: Incorporating Technology into Customer Service

Customer Care

• Is being nice good for business?

• Things we try to do at Well.ca:

•Hand written notes

• Answer all questions

• Easy returns

• Do Recommend competition

• Do apologize when we make mistakes

• Don’t time calls

Friday, January 22, 2010

Page 18: Incorporating Technology into Customer Service

Well.caAli Asaria

[email protected]

Friday, January 22, 2010


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