inconspicuous gel dispenser
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Observation Healthcare Associated Infections, what did we observe?. Inconspicuous gel dispenser. A notice about a notice. The way to get good ideas is to get lots of ideas and throw the bad ones away. Linus Pauling, Nobel Prize winning chemist. 64. - PowerPoint PPT PresentationTRANSCRIPT
Inconspicuous gel
dispenser A notice about a notice
Observation
Healthcare Associated Infections, what did we observe?
264
The way to get good ideas is to get lots of ideas and throw the bad ones away.
Linus Pauling, Nobel Prize winning chemist
66
A new idea is delicate. It can be killed by a sneer or a yawn. It can be stabbed to death by a joke or worried to death by a frown on the wrong person’s brow.
Charles Browder
4
Criteria:Be clear about how you will select your ideas• Return on investment: is it likely to create cost savings?• Quality: will it increase quality of care?• Likelihood: can we actually do it?
Dot Voting:• Give participants a set numbers of ‘votes’ (eg sticky dots)• Vote for ideas based on the criteria• Identify the most popular ideas
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The main difficulty of thinking is confusion. We try to do too much at once. Emotions, information, logic, hope and creativity all crowd in on us. It’s like juggling too many balls.
Edward de Bono, Six Thinking Hats®
Tool: Edward de Bono’s Six Thinking Hats
I have not failed, I have merely found ten thousand ways that won’t work.
Thomas Edison, inventor of the light bulb
Goals of small scale testing:1. Create confidence and momentum for good ideas
2. Learn more about the idea to enhance it or…
3. Evaluate and eliminate the idea, without major investment of resources, if it wasn’t so good after all
The measure of success for a test is whether you learned something
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Prototyping:• A prototype should test the boundaries and also helps to
manage risk • A prototype is anything that tests an idea and answers a
question• It is not necessarily about the actual ‘product’ it is about
the interaction it provokes
Test and Learn
Start small. A prototype needs only to be
as good as it needs to be. It helps you to
fail early with some ideas and gather ideas
to strengthen other ideas.
Example 1: Productive General Practice
• Basic Processes – Prescriptions, Post• Secondary care – referrals, test results, information• Shared spaces – clinic rooms• Outdated health information
How many times do staff look in that pile for notes
and diagnostic results ?
Differences made...
• Sickness absence fell by 35% in 2011 compared to 2010 (by sharing data with staff)
• Collecting data re: arrival and waiting times patterns emerge:
• patients tended to come in earlier if they have an appointment with a GP as opposed to a nurse (increasing their ‘perceived’ waiting time)
• certain clinicians were more likely than others to overrun in consultations.
• Reduce the time spent looking for prescriptions from 118 seconds to just 21 seconds – saving more than 12 hours of reception staff time every week
• Direct care time with patients increased by up to 60%• Medicine round time reduced by 63% (allowing re investment of time into safer care)• Handover time reduced by 33%, but quality increased• Meal round length reduced by 50%, but nutritional outcomes improved ( £10,000 saved in one year by one hospital in meals)• Unplanned staff absence rates dropped by 6%.
Example 2: The Productive Ward Releasing time to care
Example 3: The ebd approach
• 42 improvements to a service which was considered the best in a hospital
• Stoma Care – Review of integrated pathway and staff competencies– Role of Health Care Assistant extended to include stoma care– Lean techniques used to reduce wasted time and effort when
finding equipment.– Mirrors with lights around them have been purchased.– Confidence has increased, training time reduced
• A major review of appointment planning and staff working practices has resulted in a radical reduction in waiting times in clinic
• Patient Information written by patients - Staff invited to add their ‘bits’ later
Innovation is difficult
Dimensions of innovation culture
The UK averages
-5-4-3-2-1012345Goals
Knowledge
Relationships
Resources Rewards
Risk Taking
Tools
@helbax
#innovationinhealthcare
By Factor showing staff and executive team
-1.0-0.50.00.51.01.52.02.53.03.54.0
Goals
Knowledge
Relationships
Resources Rewards
Risk Taking
Tools
Other staff
Exec Team
Innovation is about risk and failure
“It is not the strongest of the species that survives, not the most intelligent, but the most responsive to change.”
Charles Darwin (1809-1882)
