included media level 2 assignments and mark sheets are ... mapping matrix.pdf · giving a...
TRANSCRIPT
1
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Approx. Minutes
Giving a Presentation (I) n n 18
Giving Presentations n n 120
Preparing for a Presentation n n 17
Level 2The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments and mark sheets are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Communicating with people outside the work team Approx. Minutes
Active Body Language (Part 1) n n 40
Active Body Language (Part 2) n n 20
Active Listening (S) n n 40
Bargaining n 15
Closing the Negotiation n 15
Communicating with the Customer n 90
Exploring Each Other's Position n 15
Opening the Negotiation n 15
Preparing to Negotiate n 15
Putting Customers First n n 120
Questioning n n 40
Speaking and Hearing (S) n n 20
Testing Potential Agreement n 15
The Basic Concept n 15
1 6
Briefing the work team 1 6 Approx. Minutes
Active Body Language n n 12
Background to Problem Solving n 15
Communication n n 40
Dealing With Stress n n 35
Fire n n 120
First Aid n n 120
Health and Safety n n 120
Managing Yourself (Es) n n 120
Objective Setting Action Plan n 15
Planning to Communicate n n 35
Problem Solving n n 120
Recognising Stress n n 35
Setting SMART Objectives n 15
Speaking and Listening (I) n n 12
Time Management n n 120
Time Management and You n n 40
Developing effective team member skills 10 36
2
Level 2The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Developing yourself as a team leader Approx. Minutes
Accentuate the Positive n 30
Address Your Time Stealers n 30
Briefing n 15
Controlling n 15
Decide What You Want n 30
Defining the Task n 15
Evaluating n 15
Identify Your Priorities n 30
Improve Your Time Effectiveness n 30
Lead by Example n 30
Motivating (Ex) n 15
Organising n 15
Planning (Ex-DL) n 15
Recognise Your Style n 30
Setting an Example n 15
Take Responsibility n 30
1 6
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Developing the work team Approx. Minutes
Developing Teamwork n 40
From Control to Facilitation n 15
How Teams Succeed n 15
How Teams Work n 15
Identifying Training Needs n 15
Improving Your Team n 15
Preparation (Ex-TNT) n 15
Roles and Stages in Development n 15
Team Building Techniques n 15
The Lesson Plan n 15
Training Methods n 15
What Makes Teams Work? n 15
Why Teams Fail n 15
Why Teams? (Ex) n 15
1 6
3
Level 2
Induction and coaching in the Workplace Approx. Minutes
Coaching Skills n n 120
How Individuals Differ n n 45
Inducting a New Team Member n n 45
One-to-One Training n n 120
Training and Developing n n 40
2 8
The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Effectively selling to customers 2 7
Gathering, interpreting & utilising data in the workplaceApprox. Minutes
Making Sense of Information n n 30
Persuading with Numbers n n 120
Presenting the Solution n n 15
1 3
Approx. Minutes
Creating Your Sales Plan n 90
Progressing and Closing the Sale n 90
Starting the Sale n 90
Understanding Your Customer n 90
Developing yourself as an effective team member Approx. Minutes
1 - What is Meant by Team Work and Teams? n 120
2 - Understanding the Importance of Communication in a Team n 120
3 - Know How to Deal with Conflict in a Team n 120
4 - Personal Development Plan n 120
3 9 Improving the performance of the work team Approx. Minutes
Challenging Performance n 30
Improving Performance n 30
Levels of Performance n 30
Non-Verbal Communication and Body Language n 30
Rewarding Performance n 30
Trust and Motivation n n 35
Working in Teams n n 120
1 6
4
Methods of communicating in the workplace
Managing Yourself
Approx. Minutes
Active Body Language n n 14
Communication n n 30
Email n 30
Expressing Yourself n n 45
Giving and Receiving Feedback n 30
Meetings: The Basics n 15
Planning to Communicate n n 25
Speaking and Listening (I) n n 18
Approx. Minutes
Dealing with Stress n n 35
Making Time n n 30
Managing Yourself (Es) n n 120
People n n 40
Recognising Stress n n 40
Time Management and You n n 30
Where are you Going? n n 25
1
1
3
4
Level 2The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Leading your work team Approx. Minutes
Lead by Example n 30
Leadership Qualities n 15
Leadership Styles (Ex) n 15
Recognise your Style n 30
Situational Leadership n 15
The Functional Approach n 15
The Leader as Motivator n 15
The Leader as Organiser n 15
Why Teams? (S) n n 45
2 6
Maintaining a healthy and safe work environment Approx. Minutes
Dangerous Substances n n 120
Fire n n 120
First Aid n n 120
Health and Safety n n 120
Manual Handling n n 120
Slips, Trips and Falls n n 120
1 8
5
Level 2The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Approx. Minutes
Characteristics of Objectives n 15
Giving and Receiving Feedback n 30
Improve Your Time Effectiveness n 30
Layout and Writing Tips n 15
Making Time n n 30
Objective Setting Action Plan n 15
Setting Goals n 30
Setting SMART Objectives n 15
The Make Objectives Happen Loop n 15
Time Management n n 120
Types of Objectives n 15
What are Objectives n 15
2 6 Setting team objectives in the workplace
Understanding change in the workplace Approx. Minutes
Leading Others Through Change n 30
The Personal Change Journey n 30
1 8
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Satisfying customer requirements Approx. Minutes
Levels of Performance n 30
Moments of Truth n 15
Satisfying Customer Needs n 15
That's All Very Well, But... n 15
Understanding Your Customer n 90
Why Put the Customer First? n 15
1 3
Providing quality to customers Approx. Minutes
Caring for Your Customers n n 120
Quality in Practice n n 120
1 6
Planning and monitoring work Approx. Minutes
If a Relationship Stops Working n n 50
Making Objectives Happen n n 120
Monitoring Performance n 30
Quality Matters n 15
Setting Goals n 30
2 6
6
Workplace communication Approx. Minutes
Active Body Language n n 14
Drafting with Clarity n 15
Drafting with Economy n 15
Email n 30
Expressing Yourself n n 45
Influencing Techniques n n 35
Managing the Phone n 15
Planning to Communicate n n 25
What is Influencing? n n 35
1 5
Level 2The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
The following units are currently in development or under review:
Building an awareness of waste management
Business improvement techniques
Diversity in the workplace
Enterprise awareness
Meeting customer needs
Understanding sales in the workplace
Using resources effectively and efficiently in the workplace
Working with customers legally
Working within organisational and legal guidelines
Workplace records and information systems
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Understanding effective team working Approx. Minutes
Building Teams n 30
Conflict n 30
Creating the Team n 30
Empowering the Team n 30
Leading Diverse Teams n 30
Team Types n 30
1 3
Using information to solve problems Approx. Minutes
Decision Making (Es) n n 120
Making Sense of Information n n 30
Presenting the Solution n n 15
Problem Solving n n 120
1 5
7
Level 3
Leading and motivating a team effectively Approx. Minutes
Effective Working Relationships n 120
Leading Your Team n 120
Team Leading (Parts 1 and 2) n 120
The Effective Leader n n 120
2 7
The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Developing yourself and others
Managing workplace projects
Approx. Minutes
4 - Personal Development Plan n 120
Developing Yourself and Others n 420
Learning Toolkit n 45
Plan Your Own Development n n 120
Approx. Minutes
Managing Successful Projects n 420
Managing a Workplace Project n 120
2
2
9
7
Giving briefings and making presentations Approx. Minutes
Giving a Presentation (I) n n 18
Preparing Presentations n n 120
Preparing for a Presentation n n 17
2 4
Planning and allocating work Approx. Minutes
Addressing Performance Issues n 120
Changing Resource Requirements n 120
Giving and Receiving Feedback n 30
Setting Objectives n n 120
Time Management n n 120
2 9
Planning change in the workplace Approx. Minutes
Changing Resource Requirements n 120
Continual Improvements to Meet Stakeholder Needs n 120
Gaining Buy-In n 30
Leading Others Through Change n 30
Make the Change n 30
Preparing a Case for Change n 120
Quality in Practice n n 120
2 9
Solving problems and making decisions Approx. Minutes
Decision Making (S) n n 30
Effective Information Gathering for Managers n 30
Making Sense of Information n n 30
Presenting the Solution n n 15
Problem Analysis n n 30
Recognising Problems n n 30
Solving Problems and Making Decisions (Parts 1 and 2) n 420
2 9
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
8
Level 3The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Understand how to establish an effective team Approx. Minutes
Agreeing Team Tasks n n 25
Communication n n 30
Creating a Positive Environment n n 20
Effective Working Relationships n 120
Encouraging Participation n n 45
Establishing Responsibilities n n 20
Getting to Know Your Team n n 40
Supporting a Positive Environment n n 20
Team Building n n 120
Team Types n 30
Trust & Motivation n n 35
Why Teams? (S) n n 45
1 5
Understand how to lead effective meetings Approx. Minutes
Managing Meetings n n 120
Meetings That Work (Parts 1 and 2) n 180
2 4
Understand how to motivate to improve performance Approx. Minutes
Career Planning n n 20
Coaching & Mentoring n n 40
Disengaging n n 20
Monitoring and Appraising Performance n n 50
Recruiting n n 30
Setting Standards n n 40
Succession Planning (S) n n 20
Training and Developing n n 40
2 9
1 3 Approx. Minutes
Inducting a New Team Member n n 45
Understand the induction of new staff in the workplace
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
2 8 Approx. Minutes
Building Positive Relationship at Work (Parts 1 and 2) n 240
Understanding and developing relationships in the workplace
Understanding recruitment and selection of new staff in the workplace
Approx. Minutes
Selection Interviewing n n 120
The Purpose of Recruitment and Selection n 120
The Recruitment Process n 120
The Selection Process n 120
2 7
9
Level 3The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Understanding conflict management in the workplace Approx. Minutes
Conflict Skills and Techniques n n 20
Managing Conflict n 180
What is Conflict Management? n n 25
1 4
Understanding costs and budgets in the workplace Approx. Minutes
Budgeting Basics n n 120
Managing Your Budget n n 120
Understanding Profit and Loss n n 120
1 7
Understanding discipline in the workplace Approx. Minutes
Improving Team Performance; Issues that Effect Performance n 120
Resolving Performance Issues n 120
Building Positive Relations at Work (Part 2) n 120
1 5
Understanding health and safety in the workplace Approx. Minutes
Dangerous Substances n n 120
Display Screen Equipment n n 120
First Aid n n 120
Health and Safety n n 120
Manual Handling n n 120
Slips, Trips and Falls n n 120
2 7
Understanding innovation and change in an organisation Approx. Minutes
Exploring the Options n 30
Organisational Culture n 30
Planning to Meet Stakeholders’ Requirements n 180
Seeing Change Through n 30
Strategy and Business Environment n 30
Thriving in Change n 120
2 9
Understanding leadership Approx. Minutes
Leaders and Organisations n 120
Leadership Styles n 180
Team Leading (Parts 1 and 2) n 120
Understanding Leadership n n 120
2 6
Understanding leadership in the management role Approx. Minutes
Developing Leadership n n 120
Leaders and Organisations n 120
Management and Leadership Distinctions n 45
2 6
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
10
Understanding negotiation and networking in the workplace 1 6 Approx. Minutes
Creating and Using a Network n n 40
Developing Teamwork n n 40
Influencing Skills n n 16
Negotiation Skills n n 120
Supporting Skills n n 22
Level 3The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Understanding organising and delegating in the workplace Approx. Minutes
Do or Delegate n n 120
1 4
Understanding performance management Approx. Minutes
Addressing Performance Issues n 120
Improving Team performance; Issues that Effect performance n 120
Performance Troubleshooting n n 120
2 7
Understanding quality management in the workplace Approx. Minutes
Quality and the Organisation n 120
Quality and the Team n 120
Quality Standards n 120
2 6
Understanding stress management in the workplace
Understanding the communication process in the workplace
Approx. Minutes
Dealing with Stress n n 35
Managing Stress n 180
Stress Management (N) n 10
Recognising Stress n n 40
Approx. Minutes
Expressing Yourself n n 45
Planning to Communicate n n 25
Questioning Skills n n 12
The Importance of Effective Communication n 30
1
2
7
7
Understanding training and coaching in the workplace Approx. Minutes
Alternative Support n 30
Coaching for Improved Performance (Parts 1 and 2) n 120
Coaching Moments n 30
Coaching Skills n n 120
Coaching Styles and Skills n 30
The Goals of Coaching n 30
Training for Non Trainers n n 120
Why Coaching is Crucial n 30
2 7
Understanding the organisation and its context
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Approx. Minutes
Organisational Culture n 30
Organisations and their Cultures n n 60
Preparing a Case for Change n 120
2 7
11
The following units are currently in development or under review:
Delivering facilities management service in the workplaceDeveloping a culture to support innovation and improvementDeveloping own leadership capability using action learningImplementing a site waste management planIntroduction to managing and maintaining property and assetsUnderstand how to manage contracts & contractors in the workplaceUnderstand how to manage remote workersUnderstand how to manage the efficient use of materials and equipmentUnderstand marketing for managersUndertaking a small scale service delivery improvement project using lean production methodologiesUnderstanding advanced site waste management plansUnderstanding customer service standards and requirementsUnderstanding facilities management within the context of an organisationUnderstanding incident management and disaster recovery in the workplaceUnderstanding procurement and supplier management in the workplaceUnderstanding support services operations in an organisationUnderstanding sustainability and environmental issues in an organisationUnderstanding the need for effective management of space within own organisationUnderstanding utility services and energy efficiency in the workplaceUnderstanding workplace information systemsWriting a site waste management plan
Level 3The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Writing for business Approx. Minutes
Email n 30
Introduction to Report Writing n 30
Preparation for Report Writing n 30
Report Writing n n 120
Writing Your Report n 30
1 4
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
12
Management communicationBudgetary planning and control
Developing people in the workplace
Delegating authority in the workplace
Developing your leadership styles
43
3
3
4
186
6
3
10
Approx. Minutes
Active Body Language (Parts 1 and 2) n n 50
Active Body Language (I) n n 14
Assertiveness Skills & Techniques n n 12
Communication n n 30
Conflict Skills and Techniques n n 20
Effective Writing n n 120
Expressing Yourself n n 45
Feedback n 15
Giving Feedback (N) n 10
Introduction to Report Writing n 30
Negotiating Skills and Techniques n n 25
Negotiating Step by Step n n 15
Preparation for Report Writing n 30
Planning to Communicate n n 25
Questioning n n 40
Questioning Skills n n 12
Report Writing n n 120
Writing Emails (N) n 10
What is Assertiveness? n n 40
What is Conflict Management? n n 25
What is Negotiating? n n 10
Writing Your report n 30
Approx. Minutes
Budgeting Basics n n 120
Managing your Budget n n 120
Approx. Minutes
Career Planning n n 20
Managing Conflict n 180
Approx. Minutes
Do or Delegate n n 120
Approx. Minutes
Leadership Styles n 180
Leadership Styles (Ex) n
Level 4The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
13
Managing and implementing change in the workplace
Managing meetings
Planning and leading a complex team activity
Solving problems by making effective decisions in the workplace
Understanding financial management
Managing a healthy and safe environment
6
3
4
3
3
2
24
15
6
14
12
9
Approx. Minutes
Preparing a Case for Change n 120
Approx. Minutes
Assertive Behaviour n 15
Assertiveness n 30
Conflict n 30
Conflict Skills and Techniques n n 20
Influencing Behaviours n 30
Influencing Skills n n 16
Influencing Techniques n n 35
Managing Meetings n n 120
Meetings that Work (Parts 1 and 2) n 180
Negotiating Skills and Techniques n n 25
Negotiating Step By Step n n 15
Negotiating and Reaching an Agreement n n 40
Negotiation Skills n n 120
Approx. Minutes
Plan Your own Development n n 120
Developing Successful Business Teams n 180
Leadership Styles (Ex) n 15
Approx. Minutes
Solving Problems & Making Decisions (Parts 1 and 2) n 420
Approx. Minutes
Organisational Finance n 180
Understanding Balance Sheets n n 120
Approx. Minutes
Health and Safety n n 120
Manual Handling n n 120
Slips, Trips and Falls n n 120
The following units are currently in development or under review:
Data Collection and analysis to justify management decision-makingDeveloping individual mental toughnessInterpreting financial statements to assess organisational performance using financial ratiosLearning through workplace activitiesManaging equality and diversity in own areaManaging marketing activitiesManaging personal developmentManaging risk in the workplaceManaging the analysis of secondary data Motivating people in the workplaceUnderstanding the economics of the marketplaceUnderstanding the importance of marketing for an organisationUnderstanding the macro economic environmentUnderstanding the organisational culture and contextUnderstanding work in contemporary societyUsing quantitative methods to solve management problems
10 15Understanding the management role to improve management performance
Level 4The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Approx. Minutes
Understanding the Management Role to Improve Management Performance n 765
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
14
Level 5The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Assessing your own leadership capability and performance Approx. Minutes
Adapting your Style to Individuals n 15
Communicating a Shared Purpose n 30
Creating a Positive Environment n n 20
Lead by Example n 30
Management and Leadership Distinctions n 45
Negotiating Skills and Techniques n n 25
Negotiating Step By Step n n 15
The Organisation’s Vision and Mission Statements n 120
Where are You Now? n 15
6 15 Developing and leading teams to achieve organisational goals and objectives Approx.
Minutes
Leading Teams n 600
4 18
Leading innovation and change Approx. Minutes
Planning to Meet Stakeholders’ Requirements n 180
Preparing a Case for Change n 120
5 24
Making a financial case Approx. Minutes
Investigate Cost, Cost Control and Breakeven Analysis n 300
Organisational Finance n 180
3 14
Becoming an effective leader Approx. Minutes
Creating & Using a Network n n 40
Delegate to Who? n 15
Delegating (N) n 10
Delegation Case Study n 15
Influencing Techniques n n 35
Leadership Styles (Ex) n 15
Principles of Leadership and Management n 300
Situational Leadership n 15
The Leader as Motivator n 15
The Leader as Organiser n 15
What is Influencing? n n 35
5 9 Making professional presentations Approx. Minutes
Evaluating n 15
Making Professional Presentations n 480
Preparing for a Presentation n n 17
Presenting the Solution n n 15
Questioning Skills n n 12
Speaking and Listening (I) n n 18
3 14
Managing individual development Approx. Minutes
Developing People through Mentoring (Parts 1 and 2) n 300
Individual Development & Teams n 45
Mentoring Skills n n 120
4 16
15
Managing recruitment 5 24 Approx. Minutes
Appraisal Interviewing n n 120
Non-Verbal communication n n 30
Questioning n n 40
Recruiting n 30
Succession Planning (P) n 30
Succession Planning (S) n n 20
The Recruitment Process n 120
Level 5The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Managing projects in the organisation
Managing stress and conflict in the organisation
Approx. Minutes
Project Management n n 120
Approx. Minutes
Managing Stress n 180
Managing Conflict n 180
4
3
18
8
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Managing information Approx. Minutes
Communication Channels (N) n 10
Managing Information n 15
Making Sense of Information n n 30
4 12The following units are currently in development or under review:
Analysing and interpreting statistics to inform management decisionsApplying lean production and improvement methodologies to operational problems in service deliveryDeveloping the manager as a critical thinkerFacilitating action learningImproving and maintaining the organisation’s environmental performanceImproving own leadership performance through action planningImproving performance through action learningKnowledge & information managementLearning through complex workplace activitiesManaging customer relationsManaging for efficiency and effectivenessManaging improvementManaging own continuing professional developmentManaging remote workersManaging resourcesManaging work analysisPartnership workingReview own ability to facilitate and support action learningUnderstanding the management of facilitiesUnderstanding governance of organisationsUnderstanding the organisational environmentUndertaking an extended period of supervised action learning facilitation
Understanding organisational culture and ethics Approx. Minutes
Organisations and their Cultures n n 60
Types of Organisations and Structure n 60
3 12
16
Approx. Minutes
Alternatives to Coaching (N) n 10
Assessing the Learner's Needs n n 15
Coaching You (N) n 10
Constructive Feedback n 25
Developing a Learning Plan n 15
Email n 30
Giving Feedback (N) n 10
Learning Toolkit n 45
Non-Verbal Communication n n 30
Plan your Own Development n n 120
Questioning (N) n 10
Rewards (N) n 10
Speaking and Listening (I) n n 18
The Importance of Effective Communication n 30
Writing Emails (N) n 10
Level 3The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Approx. Minutes
Active Body Language (Part 1) n n 40
Active Body Language (Part 2) n n 10
Active Listening (N) n 10
Active Listening (S) n n 40
Building Trust Objectives (N) n 10
Coaching and Mentoring n n 40
Coaching Behaviors n 30
CSMART for Business and Personal Objectives (N) n 10
Giving and Receiving Feedback n 30
Managing Yourself (Es) n n 120
Giving Feedback (N) n 10
Questioning n n 40
Questioning (N) n 10
Speaking and Hearing (S) n n 20
The Kolb Cycle n 30
Coaching & Mentoring
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Reflecting on Workplace Coaching Skills 3 6 Undertaking Coaching in the Workplace 3 6
17
Level 3The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Undertaking an Extended Period of Coaching in the Workplace
Approx. Minutes
Coaching Skills n n 120
Coaching Styles (N) n 10
Coaching You (N) n 10
How Individuals Differ n n 45
Questioning (N) n 10
Questioning Skills n n 12
The Kolb Cycle n 30
7 12
Coaching & Mentoring
Understanding Good Practice in Workplace Coaching Approx. Minutes
Alternative Support n 30
Alternatives to Coaching (N) n 10
Assessment Techniques and their Purpose n 15
Barriers to Coaching (N) n 10
Coaching Behaviours n 30
Coaching Moments n 30
Coaching Styles and Skills n 30
Managing Diversity and Promoting Equality n 30
Negotiating Skills and Techniques n n 40
Negotiating Step by Step n n 40
OSKAR + Quiz n n 30
Plan your Own Development n n 120
Techniques of Assessment n 30
The Coaching Journey n 30
The Goals of Coaching n 30
The GROW Model + Quiz n n 30
The GROW Model of Coaching (N) n 10
What is Negotiating? n n 40
Why Coaching is Crucial n 30
3 9
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
18
Coaching & Mentoring
Level 5The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Approx. Minutes
Bargaining n 15
Closing the Negotiation n 15
Communication Skills n 30
Exploring Each Other’s Position n 15
Individual Development and Teams n 45
Non-Verbal Communication n n 30
Opening the Negotiation n 15
Preparing a Case for Change n 120
Preparing to Negotiate n 15
Speaking and Listening (I) n n 18
Testing Potential Agreement n 15
The Basic Concept n 15
The Importance of Effective Communication n 30
What is Negotiating? n n 10
Reviewing Own Ability as a Management Coach or Mentor 3 7
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Approx. Minutes
Clarifying Your Goals (N) n 10
Creating and Using a Network n n 40
Feedback n 15
Making Time n n 30
Negotiating Skills and Techniques n n 25
Negotiating Step by Step n n 15
Responses to Feedback (N) n 10
The Kolb Cycle n 30
Time Management and You n n 30
What is Negotiating? n n 10
Undertaking an Extended Period of Management Coaching or Mentoring in the Workplace 29 20
19
Coaching & Mentoring
Level 5The e-learning courses within each unit contain a range of additional media, enabling you to create a true blended learning experience. ILM Assignments are present in all listed units. Any Units not featured are currently under phased development. Details of release dates or progress can be provided.
Approx. Minutes
A Helping Hand n 15
Before You Accept the Role of Mentor n 15
Coaching and Mentoring n n 40
Explain and Show n 15
Good and Bad Timing n 15
Individual Development and Teams n 45
Key Anti-Discrimination Legislation n 30
The Kolb Cycle n 30
Managing Diversity and Promoting Equality n 30
Nobody's Perfect n 15
Questioning (N) n 10
The GROW Model of Coaching (N) n 10
Organisational Culture n 30
OSKAR + Quiz n n 30
Preparation (Ex-121) n 15
Team Building and Team Behaviours n 30
The GROW Model + Quiz n n 30
The Mentoring Partnership Relationship n 15
Trying it Out n 15
What Makes a Good Mentor? n 15
Approx. Minutes
Developing People through Mentoring (Parts 1 and 2) n 300
The Kolb Cycle n 30
Non Verbal Communication and Body Language n 30
Active Listening (N) n 10
Giving Feedback (N) n 10
The GROW Model of Coaching (N) n 10
Building Trust (N) n 10
OSKAR + Quiz n n 30
Questioning n n 40
Speaking and Listening (I) n n 20
The Coaching Journey n 30
The GROW Model + Quiz n n 30
Using Logs and Diaries n 30
Key Course testQuick reference
AudioVideoNo audio / video
Guided learning hours
Short answer questionsCredits1
6
Included Media
Undertaking management coaching or mentoring in the workplace 5 12 Understanding the skills, principles and practice of effective
management coaching and mentoring 5 18