K n o w t h e D i ff e r e n c e ™

Incident Investigation SolutionMartin PerlinMarketing Director, Evolven

A HIGH STAKES RACE AGAINST TIME

Prevent high impact IT environment incidents and cut investigation time before it spirals out of control

Demos - Click to Watch

Key Capabilities (3:28) Use Cases (3:13)

of outage risk per month

Alinean

of downtime per year

Gartner

MTTR per medium outage

IT Process Institute

of availability and performance errors are due to faulty configurations

Enterprise Management Association

THE RISK OF DOWNTIME IN NUMBERS

3 | Evolven Propriety & Confidential

1.IDENTIFY ROOT-CAUSEIncident Investigation teams are under significant pressure to identify the root-cause of incidents, evaluating an infinite number of configuration parameters

CHALLENGE:A High Stakes Race Against Time

2.QUICKLY RESOLVE INCIDENTSWhen environment incidents occur, it’s a race against time to find out what happened and resolve them before the situation spirals out of control and causes a major impact on the organization

MTTR can reach as high as 300 min/outage on average

4 | Evolven Propriety & Confidential

• A Granular Configuration Automation solution that helps to obtain and maintain environment stability

• Identify and analyze changes and differences that put environment stability at risk, by:

• Comparing different environments

• Comparing current environment with its historical working snapshot or golden baseline

EVOLVEN COMPARISON

• Key capabilities:• Compares the entire environment

(applications and underlying infrastructure)

• Compares environment configuration and content in-depth

• Analyzes changes and differences with focus on criticality and impact

CLICK TO WATCH VIDEO

5 | Evolven Propriety & Confidential

SOLUTION OVERVIEW: Prevent Incidents and Cut Investigation Time

Compare problematic environment with a historical or golden baselines, or with a working comparable environment

COMPARE IDENTIFY DETECT

Identify root-cause of environment incidents

Detect drift for incident prevention

85% of Operations and Infrastructure Vice Presidents: “Identifying incidents’ root-cause is ‘Very Challenging’”

6 | Evolven Propriety & Confidential

COMPARE

COMPARE ENVIRONMENTS DOWN TO MOST GRANAULAR LEVEL

Incident Teams execute comparisons of the problematic environment

Easily see a comparison, like to a working environment

7 | Evolven Propriety & Confidential

IDENTIFY

IDENTIFY THE ROOT-CAUSES OF INCIDENTS

Evolven Comparison provides change and difference information necessary to analyze the incidents efficiently

Quickly identify change areas that could trigger an incident

8 | Evolven Propriety & Confidential

PROACTIVELY DETECT DRIFT BEFORE THEY TURN INTO HIGH IMPACT INCIDENTS

DETECT

IT teams run Evolven's “Drift Comparison” to prevent environment incidents.

Proactively detect undesired changes and differences

9 | Evolven Propriety & Confidential

BENEFITS: Minimize System Downtime

PREVENT INCIDENTS FROM IMPACTING OVERALL OPERATIONS

SLASH INVESTIGATION TIME AND EFFORT BY AS MUCH AS 50%

MINIMIZE SYSTEM DOWNTIME

10 | Evolven Propriety & Confidential

OTHER EVOLVEN SOLUTIONSLess Risk, More Uptime and Greater Stability

Release with ConfidenceBrings certainty and reduce risk, by assuring integrity in environments, providing visibility into the release content and ensuring that the release transitions as expected

Release ValidationA High Stakes Race Against TimeSlash investigation time and effort by a staggering 50%, minimize system downtime and prevent incidents from impacting overall operations

Incident Investigation

Don't Let Your Disaster Recovery Environment Let You DownVerify consistency and integrity of your disaster recovery environment, and enable a compliant environment that won't let you down

Disaster Recovery VerificationBoost Your ITIL Initiatives Evolven Comparison assists in many ITIL v3 areas – helping customers achieve less risk, more uptime and greater stability.

ITIL

Tame the Virtualization Beast Take control of virtualization’s new configuration challenges and risk: manage drift, ensure integrity and control sprawl. Reduce outage risk and minimize downtime

Virtualizationhttp://www.evolven.com/solutions.html

LEARN MORE:

www.evolven.com

LEARN MORE

Evolven Solutionshttp://www.evolven.com/solutions.html

Bloghttp://www.evolven.com/blog

Videos, White Papers, Solution Briefs and more http://www.evolven.com/newsroom/resources.html