in this issue · foreign wars organizations. lois was instrumental in improving the gold beach...
TRANSCRIPT
ROSEBURG VA HEALTH CARE SYSTEM MARCH/ APRIL 2018
IN THIS ISSUE
Quest Update
Employee Spotlight
Service Overview
Featured Programs
New Employees
By Shanon Goodwin
Celebrating Women’s History Month
March & April Birthdays
Catch a Star
March is women’s history month. Throughout our history, the
important contributions of women in our nation’s defense and as
part of the Veteran population cannot be overstated. VA dedicates
Women’s History Month in March to remember the women who
served our nation throughout history.
VA is proud to salute women Veterans for their accomplishments
and contributions to the United States military and society. Women
have served courageously in America’s wars and conflicts throughout
our history. And although women were not formally under military
command until the early part of the 20th century, they have served
in various capacities, beginning with the Revolutionary War. Upcoming Events
Photo credit: Shanon Goodwin
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ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 2
...continued from previous page
This year we have the distinct honor to
recognize two WWII area women that
took care of our Veterans. Mrs. Lois
Bernice Cutlip was a Medic at Camp
Beale who cared for the wounded
soldiers coming back from battle
during WWII. She was also a police
officer for the cities of Modesto, CA
and Portsmith, VA along with being
one of the first female motorcycle
police officers. She was a nurse for
General Foods in Modesto, CA. After
retirement, Lois moved to Gold Beach
OR, where she was active in the community, joining the American Legion and the Veterans of
Foreign Wars Organizations. Lois was instrumental in improving the gold Beach Senior Center and
received written recognition from then Senator Bob Packwood of Oregon, and numerous accolades
from her community.
Local author of the book “Lost child of WWII”, Leonida “Nida”
Clarete-Watson told her story to the Community Living Center
visitors. She grew up in Manila during WWII, at the young age of
four she risked her life to bring aid to U.S. Military soldiers stuck
in a cave. Nida had to crawl great distances on her hands and
knees to avoid the Japanese machine guns all to deliver sweet
potatoes to the stranded solider.
From women who served as cooks, seamstresses, and launderers during the Revolutionary War to
women on the frontlines in Iraq and Afghanistan in 2008, and every woman since, have contributed
to our country’s history, a history of women showing great strength and perseverance.
Women Veterans are trailblazers, and they continue to break barriers today for the generations that
will follow. The skills and experiences women Veterans
gain from their military service lead to achievements in
their careers, contributions to their communities, and
leading roles in public service. VA is committed to
recognizing and honoring these achievements and
providing women Veterans with the benefits and
services they earned and deserve.
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 3
Project Goals and Accomplishments
Committee Structure Jun 2016—Dec 2017
Decrease staff hours spent in meetings by 25% by 9/30/16. Decreased staff hours in facility-wide meetings by 29%!
“Look in the Mirror” Program Just-Do-It Feb 2017—(open)
Encourage & inspire employees toward self-reflection and exemplifying ICARE core standards each time they see themselves. Rolling out to all sites.
HCHV Outreach Mar 2017—Dec 2017
Increase engagement of unsheltered to 80% and improve staff morale and patient satisfaction by end of FY2017. Increased engagement to 116% and exit to independent housing to 84%.
Culture of Safety and Respect Mar 2017—Dec 2017
Improve employees responding to survey and employee satisfaction by 25% by 6/30/17. Improvement in 3 of 4 metrics related to employee satisfaction
Award/Recognition Program Just-Do-It April 2017—Jan 2018
Reduce the time from Position Management Committee (PMC) approval to job posting from 45 days to 12 days by 7/31/17. New committee and process to decrease time from submission to award.
Supervisor Training Apr 2017—(open)
100% of new and current supervisors complete training within 1 year to improve the quality of management and supervisor Training. Initial class completed. Pending data.
Communication Technology May 2017—Jan 2018
Optimize set-up for all main conference rooms for RVAHCS. Met target for optimizing main conference rooms (at lease one per site).
ACSC Hospitalizations Jun 2017—Dec 2017
Decrease hospitalizations for heart failure. Decreased hospitalization for heart failure by 20%
Med. Rec. (APU/RRTP) Jun 2017—(open)
Discharge summary medication list will match the discharge medication list with greater than 90% compliance by September 1, 2017 Testing changes.
Telephone Directory Just-Do-It Jul 2017—(open)
Provide staff a continuously updated and searchable directory to improve communications throughout facility. Correcting current information so new process can be implemented.
Just Culture Sep 2017—Jan 2018
Improve Just Culture principles as evidenced by increase in near miss reporting for patient safety of 20% from front line staff by Nov 1, 2017.. Increased near-miss reporting and staff trained in Just Culture.
Nutrition Direct Scheduling Nov 2017—(open)
Decrease average wait time for new PT and no-show rates for Nutrition by 20%. Changes in process.
E-Bulletin Board Jan 2018—(open)
Improve Veteran satisfaction with communication. Changes in progress.
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ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 4
Congratulations to the following staff who
recently completed Lean Certification
Hilary Anderson
Simone Ball
Steven Bentley
Ray Bruss
Glenn Burks
Roberto Bustos
Carmen Kendall
Charlotte Carroll
Taher Christensen
Cecilia cook
Donna Crawford
Eric Curtiss
Danell Dailey
Kimberly Diable
Jennifer Ellington
Carrie Fry
James Fulton
Michael Gillespie
Amanda Gordon
Deborah Graham
Sherry Hammett
Ryan Heck
Christina Heinrich
Kaci Hickox
Cynthia Houston
Pamella Howard
Rebecca Jaramillo
Cynthia Johnson
Kyana Jones
Dayna Kaney
Nicholas LaFata
Emily Lewis
Jennifer Lewis
Keith Lewis
Melissa Lindbloom
Justin Lindsey
Brenda Longoria
Richard McKim
Peggy McNally
Charity Mcsperitt
Kelly Mead
Jessie Metcalf
Mary Monroe
Shanon Munn
Sharon Norfolk
David Oneslager
Noreen Palmcook
Amy Perreira
Sheila Pettibone
McKenzie Pittman
Lesa Potter
Dr. Ratnabali Ranjan
Blanca Renzi
Kari Rhode
Dr. Jamie Serrano
Marty Sewell
Autumn Shrum
Shanda Singleton
Robert J Skinner
Susan Starke
Dr. Bradford Steele
Sarah Teeter
Wendy Thatcher
Heidi Thompson
Morgan Tindall
Cynthia Toomey Cooper
Michelle Troxel
Barbara Walker
Andrew Watson
Jason Willett
Stephany Woodral
Amber Zeller
Dr. Mani Ehteshami
Dr. Stephanie Rodriguez
Yellow Belt
Green Belt Black Belt
Dr. Erin Anderson-Fortier
Eli Baker
Paul Beiring
Michael (Cory) Blanchard
Barb Galbraith
Jesse Hand
Regina Haney
Jessica Hawley
James Hay
Jessica Huffman
Carlene Kennedy
Mary McKain
Janet Meyer
Rebecca Miller
Stacia Miller
Wendy Powell
Elizabeth Ruegg
Austin Slate
Evelyn Coble
Traci Palmer
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 5
Location: Roseburg VA Medical Center Ball Field
Come out to cheer on the VA employee teams and enjoy a nice BBQ while you’re at it!
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 6
about her hobbies she only said, “my kids”,
what an awesome mom she must be! After a bit
more prying we find out she enjoys reading
WWII era style writing and all sorts of sports
that include basketball, football, soccer, skating
and basically all sports. Another hobby is
refinishing furniture and painting or as Selena
described “I like domesticated crafts”. When
she has the opportunity Selena really enjoys
putting together Lego kits with her kids but
most of the time it is putting them together for
the kids, I really think that she is just a kid at
heart and likes playing with Legos. Between
family life and work life I don’t know how she
finds the time for hobbies but she makes it work
and loves every minute of it.
In 2013 Selena obtained her Bachelor’s degree
in Human Resources. She enjoys her current
role a great deal and would like to eventually
expand out in the future but wants to stay in
Human Resources. A potential future interest
for Selena would be to travel to other VA
facilities doing investigations and audits.
Another interest on the horizon is Toast
Masters. For someone who does not like being
the center of attention and has a tough time
speaking in front of other I believe that she will
do well.
We now know a little about Selena Michael and
she is no longer just “that person in HR”. Who
is next for our employee spotlight? Stay tuned
in future editions of the VA Relay, you may see
your co-worker or someone you have never met
until now.
By: Shanon Goodwin
We often see
employees in the
halls, on email or
hear from them
over the telephone
but we do not know
who they really are
and what makes
them tick. Selena
Michael is who we
are going to get to know this month for our
employee spotlight. Her family is originally
from Southern California and moved here to
Douglas County when she was in the 3rd
grade. After graduating from South Umpqua
High School she was ready to start her life.
She has been here at the VA for about six years
and is currently the Supervisory Employee
Labor Relations. Selena started here as an
intermittent call center technician under the
VOC Rehab Program. He counselor suggested
a work study position at the VA, something she
had not really considered previously. Selena
enjoys her current role and it is never boring
she says, she really enjoys the reading and
research aspects of her job.
So, we all know where Selena works but we do
not know anything about her yet. She has been
married for 11 years and has three children
who are 7, 9 and 12. Outdoor activities with
her kids are among the top most things she
enjoys doing, this includes everything from
hiking, camping and swimming. When asked
Photo credit: Shanon Goodwin
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 7
ROSEBURG VA HEALTH CARE SYSTEM
VETERANS TOWN HALL
APRIL 5, 2018 5:00 p.m.
Eugene VA Health Care Center 3355 Chad Dr.
Front Lobby
Eugene, OR 97408
www.facebook.com/varoseburg
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 8
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of all facility pandemic, environmental,
engineering, office, non-OIT consignment and
prosthetics consumables and equipment
instrumentation for the Roseburg VA Health Care
System. GIP has staff located at the Roseburg
VAMC and Eugene Health Care System, ready to
assist you with all of you supply needs. In FY17,
Supply Chain Management processed over 36,384
unique orders.
Property, Mailroom, Warehouse
Supervisory Inventory Management Specialist,
Matt Davis
The Property service is responsible for all
equipment management, to include the tracking,
procurement, movement and inventory of all non-
expendable assets. The staff are responsible for
assisting all services with the inventory and
management of all nonexpendable property for
purchase, receipt to disposal, and all action in-
between including report of survey and GSA sales.
Property staff also oversee the disposal of all
government property regardless of classification;
expendable, nonexpendable, furnishings, etc.
Additionally, Property staff are responsible for
processing all loans of property to and from VA
Roseburg Healthcare System. These tasks are
completed by two full-time Inventory
Supply Chain Management By Deeanna Bierman
Supply Chain Management Service, previously
known as Logistics, is directly responsible for the
procurement and distribution of all expendable
and non-expendable supplies and equipment for
the Roseburg VA Health Care System (RVAHCS).
Additionally, Supply Chain Management is
responsible for all internal and external mail
operations at the Roseburg and Eugene sites. All
36 of the Supply Chain Management staff pride
themselves on providing
timely and courteous
customer service, while
creating opportunities for
teambuilding and process
improvement.
Supply Chain Management leadership provide
direct oversight and co-chairs both the Clinical
Product Review Committee, as well as the
Equipment Committee, responsible for ensuring all
new expendable and non-expendable commodity
requests are reviewed for patient and facility
safety and comparability.
The following sections are overseen by the Chief
Supply Chain Officer, Deeanna Bierman:
GIP
Supervisory Inventory Management Specialist,
Billy Kuhse
GIP is directly responsible for the supply
management, receiving, purchase and distribution
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 9
Kevin Kroll
RN
Lorna Gustin
Nursing Assistant
Justin Jones
Dentist
Yuriria Acuna Nardi
Peer Specialist
Sabrina Lindsay
Nursing Assistant
Amy McCain-Davis
Nurse
Cynthia Kroll
RN
Management Specialists, located at
the Roseburg and Eugene sites.
The Warehouse service is
responsible for the receiving and
distribution of all incoming supplies
and materials and the movement
of equipment. These tasks are
completed by five full-time Materials Handlers,
with the assistance of Supervisory Materials
Handler, Kevin England. In FY17, the Warehouse
staff was responsible for receiving in over 35,428
packages and shipments.
The Mailrooms, located at the Roseburg VAMC and
Eugene Health Care Center are responsible for all
on-site internal and external mail operations, to
include the reproduction of all internal periodicals
and forms, not supplied by the Government
Periodical Office. All Mailroom operations are
completed by two full-time staff members.
Acquisition
Chief Supply Chain Officer, Deeanna Bierman
New to the world of Supply Chain Management,
the Acquisition Utilization Specialists serve as the
Medical Center liaison and advisor on contract
related services focusing on critical clinical and
healthcare services, product acquisition and
support services required by project managers,
program managers, upper management and
stakeholders on all aspects of procurement for a
wide variety of items to include specialized
services. These duties include work associated
with contract planning, implementation, oversight
and close outs and may include Contracting
Officer’s Representative (COR) responsibilities.
...continued from previous page
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 10
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 11
Engineering department, Asst. Chief- Wayne Adams and General
Engineer -Jeffrey Nelson represented the Roseburg VA Health
Care System in the 11th annual explore event held at UCC on
February 7, 2018.
“UCC hosts this event each year to provide people of all
ages with the opportunity to learn first-hand information
about the many different learning and career opportunities
our entire community has to offer,” Clay Baumgartner,
UCC’s Engineering/Surveying and Computer Information Systems
Program Chair, said. “This unique opportunity is accomplished
with support from local businesses and industry.”
UCC Explore Event
During the monthly FMS staff meeting they held
a deliciously smelling chili Cookoff with their
staff. With a
selection of
10 different
kinds of
chili’s the
winner of
this years
Hot Stuff
award goes
to Duane
Waller or
“Mongo”!
As most
staff know
him by.
FMS Chili Cookoff
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 12
Letting Jessica Hawley go as the AO for FMS
was not an easy one for staff to accept. In an
effort to try and keep her for a little while
longer some of the staff got together and tried
to keep her with a sea of balloons.
FMS let’s go of AO and EMS gains a Chief
During the FMS staff meeting Jessica was
presented with a Certificate of Appreciation and a
bouquet of flowers to say thank you for all of her
hard work.
Thankfully EMS is excited to welcome their new
chief, Jessica Hawley!
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 13
Staff from the Eugene HCC said their goodbye to Dr. Murr when he returned back to Roseburg
Surgery.
Retirement of Margaret Flagor She has only been with the Roseburg VA about five years, but she has set the standard for
housekeeping. I don’t think there is a single person here that would argue against her work ethic
and dependability said Shawn Tyson. A while back, a housekeeper was telling me that a detail was
“impossible”. They said that it was too difficult to complete the whole thing. I said that Margaret
does it. They replied with, “well, of course Margaret can,
but you can’t compare me to her.”
Eugene surgical service staff thank Dr. Murr
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 14
Joanna Shaffer
Amanda Simmons
Shanda Singleton
Laura Slay
Bryan Smedley
Jennifer Spiker
Ruth Stanhiser
Susan Stewart
John Strode
Heather Teed
Virginia Terry
Martin Thompson
Kirk Tyler
Shawn Tyson
Barbara Walker
Glenn Walker
Christine Wandishin
Spencer Wang
Richard Weber
James Wells
Lajuana Williams
John Woodward
Karl Martin
Taryn Mattingly
Samuel Mayer
Janet Mcdavid
Jeffrey Mcdowell
Jeffrey Meyer
Patricia Murphy
Gloria Noland
Christopher Noll
Joseph Opanel
Michael Parker
Nicholas Paszkiet
Ronald Paul
Dicy Pepiot
Matt Peterman
Aaron Peters
Vickie Pippen
Wendy Powell
Jeffery Power
Kevin Prescott
David Pryce
Richard Reeves
Diane Richards
Ralda Richards
Anita Robertson
Brian Rogers
Landon Ross
Stephen Rubin
Lisa Gray
Leah Gross
Regina Haney
Sarah Heffner
Aven Held
Robert Hickman
Michelle Holden
Laurel Holland
Margaret Ivey
Mary Johnson
Verna Kellejian
Dan Kelson
Carlene Kennedy
Jeana Killgore
Robert Kinney
Maria Kolbet
Kelli Latham
Rosie Lewis
Shirlene Liles
Diane Lockhart
James Lujan
Melinda Lynam
Raymond Lynch
Kimberly Mackenzie
Janet Main-Jones
Victoria Makanui
Gary Marquardt
Daniel Marro
Simone Ball
Donald Banhart
Brandy Barraza
Keith Barron
Tobi Basto
Melissa Berg
Lisa Brandenburger
Stephanie Bremser
Timothy Brown
Virginia Bunner
Joann Butler
Charlotte Carroll
Misty Cheeseman
Lizzie Colon
Pamela Craig
Jessica Cullerton-Sheldon
Buddy Currie
Stacia Davis
Julie Dean-Simon
April Dingman
Ladonna Donaldson
Fortunato Donato
Robin Douglas
Sheryl Eriksen
Dawna Evans
Regina Farrell
Paul Fleming
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 15
Irene Marchlevski
Tamara Markovich
Matthew Mathers
Charles Mcdonald
Peggy Mcnally
Rebecca Mcpheeters
Garen Mirzaian
John Monroe
Daniel Neal
Shannan Needles-Ward
Jeffrey Omealey
Traci Palmer
Keri Perez
Frank Perry
Rocky Phillips
Emily Plant
Timothy Plunkett
Lesa Potter
Donna Prince
Christina Rhea
Gerardo Rivera Rodriguez
Katherine Ruede
Sarah Sheffield
Aaron Frahm
Tammy Freeman
Mindy Frye
James Fulton
Marilyn Gengenbach-Warren
Valerie George
Cynthia Germain
Michael Gillespie
Abigail Gillespie
Loren Ginter
Lindy Gomez
Ermelinda Green
Margo Guthrie
Sara Hanner
Christina Heinrich
Jeremy Henderson
Glenn Higgs
Abe Hogle
Mary Huston
Matthew James
Jessica Kovarik
Kimberly Krist
Atticus Lamoreaux
Ann Laycock
Linda Leisher
Jennifer Lewis
Melissa Lindbloom
Uranus Lloyd
Stanley Main
Kathryn Malone
Isaac Adevai
Susan Agee
Kayla Allen
Jessica Anderson
Antonio Arana
Jodi Banks
Edward Barnes
Marjory Bartholomew
Desiree Basson
Annamarie Bird
Shannon Bobillot
Brian Bollingbergmaxson
Michelle Booth
Deborah Borum
James Brann
Laquita Bricka
Cynthia Bright
Marinda Burns
Renae Chambers
Carmen Chandler
Harold Chestnut
Kathleen Daly
Kris Davis
Matt Davis
Ryan Dehart
Felina Delgado
Virgil Dickey
Mani Ehteshami
Jennifer Ellington
Joseph Flammang
Dawn Shumack
Mark Stahler
William Stayberg
Kristi Stocker
Jillian Stout
Janice Stroop
Debra Tennis
Melanie Thompson
Heidi Thompson
Morgan Tindall
Cheryl Todd
Charles Trout
Christine Truskosky
Kelsee Underwood
Melissa Watts
Nancy Webb
Ronald Westbrooks
Jason Wilcox
Jean Woodrich
Lori Woodson
Keleen Wright
Katherine Yerzyk
Corey Zeller
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 16
Jon Schlais
for being an awesome team player and helping cover during the transition
to telehealth services for the women's health panel.
Recognized by: Jessie Litke
Sonya Babayan
Filling in for absent VTS Drivers and picking up scheduled Veterans for
their medical appointments so they did not have to reschedule.
Recognized by: Mary McKain
Harry Samuel
4.0 excellent job!!
Recognized by: Will, Veteran
March and April Relay ?
This issue of the Roseburg Relay covers two months, March and April. You may
be wondering why. It is because we are switching to a new software package to
create the Relay every month. We needed a little bit of extra time to create the
new templates, graphics, etc. Starting in May, we will be back on a regular
monthly schedule. Thank you for your understanding.
ROSEBURG VA HEALTH CARE SYSTEM
MARCH / APRIL2018 17
Date Time Event Location
Mar 29 1:00 pm 50th Anniversary Commemoration of
Vietnam War Roseburg National Cemetery
Mar 30 12:00 pm Lady Veterans Tea Roseburg VA Medical Center
Bldg 16, Auditorium
Apr 5 10:00am All Employee Meeting BHRRS—Downtown Eugene
Apr 5 3:00 pm All Employee Meeting Eugene HCC
Apr 5 5:00 pm Veterans Town Hall Eugene HCC—front lobby
Apr 12 2:00 pm and
4:00 pm Breaking the Silence (LGBTQ Film) UCC
Apr 14 4:00 pm Vietnam Vet Welcome Home Dinner
($25/person) Winston Community Center
Apr 14 9:30 am-
3:30 pm
Discover Your Potential (limb loss and
physical challenger) event Bob Keefer Center—Eugene
Apr 19 12:00 pm Quarterly Remembrance Ceremony Roseburg VA Medical Center
Bldg 16, Auditorium
Apr 19 5:00 pm Veterans Death Benefits Seminar Roseburg VA Medical Center
Bldg 16, Library
www.roseburg.va.gov
The Roseburg Relay is a monthly electronic publication produced by the Public Affairs Office at Roseburg VA Health Care System.
Questions / Comments / Article Submission / Ideas / Etc. Email to: [email protected]
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