in the private sector chuck salby region 19 operations manager june 25, 2009 emergency management...
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in the Private Sector
Chuck Salby Region 19 Operations Manager
June 25, 2009
Emergency ManagementImage Area
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Why Wal-Mart Has an Emergency Management Department
Three Priorities for Responding to Disasters
• Take care of our people
• Take care of our operations
• Take care of our communities
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Where We OperateUnited States
•1.5+ Million associates in 50 States
•4,200+ Retail Outlets
•148 Distribution Centers
•50+ Corporate Facilities
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Where We’re Going2012
•2.5 Million associates
•9,000+ Retail Outlets
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What We Deal WithNatural Disasters
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What We Deal WithNatural Disasters
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What We Deal WithNatural Disasters
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What We Deal WithNatural Disasters
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What We Deal WithNatural Disasters
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What We Deal WithNatural Disasters
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What We Deal WithNatural Disasters
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What We Deal WithMan-Made Disasters / Terrorist Events
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The Tipping PointHurricanes Katrina/Rita
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The Tipping Point Hurricanes Katrina/Rita
•34,000 associates impacted •43,000 phone calls
•173 facilities impacted•114 (66%) recovered in 48 hours•161 (93%) recovered in 7 days
• Over 120 facilities damaged•Unprecedented population shift
•2,498 trailers of merchandise•Over 3M gallons of drinking water•$17 M cash to relief organizations•$3.5 M in donated merchandise•Over $14 M to support associates
•Major shift in Wal-Mart and Private Sector Emergency Management
Hurricanes Gustav/Ike
•230,000 associates impacted •135,000 phone calls
•383 facilities impacted
•113 facilities damaged
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How the Department is Organized
Planning Section:
• Emergency Procedures, Flip Charts
• Corporate Business Continuity
• Pandemic Planning
Preparedness Section:
• Associate, Customer, and Member Preparedness
• Training and Exercises
Operations Section:
• Emergency Operations Center and Alarm Central
Recovery / Mitigation Section
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What We’re DoingPreparedness / Awareness
•Initiated a major effort to educate associates in 2006•1.5 million associates + family members = 1% of U.S.
•Continuous subtle messaging via:•Email•Posters•Internal Television and Radio Network•Intranet links / resources•Special events
•Targeted Merchandising•Targeted / regional campaigns
•Weather, geographical or other factors•Recognition of efforts
•Business to Business through Sam’s Club and in conjunction with DHS Private Sector Office
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What We’re DoingAlarm Central
•Monitors 5000+ facilities in U.S. and Puerto Rico•450,000 Signals / year•150,000 Phone Calls / year
•Dispatches Fire / Police / Ambulance•Corporate 911 Emergency Line•“Watch Dog” Early Warning
•28-years as a proprietary station•Significant savings to outsourcing
•Underwriter Laboratory Certified•Continually evolving role
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What We’re DoingEmergency Operations Center
•2,900 Square Foot Facility•In-place seating for 48, plus room for expansion•Four Activation Levels•Organized using ESF Structure
•ESF 1 - Transportation•ESF 2 – Communications and Information Systems•ESF 3 – Structure, Waste, and Energy•ESF 4 – Operations•ESF 5 – Emergency Management•ESF 6 – Associate Support•ESF 7 – Emergency Merchandise•ESF 8 - Donations Management•ESF 9 – Public Safety and Security•ESF 10 – External Affairs
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•Internally developed application for maintaining common operating picture during disaster
•Similar to WebEOC or E-Team•Currently in Version Three
•Accessible via the internet (vice intranet)•Automatically connects to other databases to pull real-time data •Links to Associate Emergency Information Line•Future versions will be more graphically-based, central portal for all disaster-related information and intelligence
What Tools We’re UsingIncident Management Website
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What Tools We’re UsingIncident Management Website
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•Toll-free number for use by associates who have been displaced by a disaster•Links to IM site to provide current information about their facility•Ability for managers to provide detailed, specific messaging•Associate data entered automatically into IM site•15% call-through rate
What Tools We’re UsingAssociate Emergency Information Line
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What Tools We’re UsingHurrtrak
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Our PartnersFederal and State Interaction
• Direct to DHS and FEMA through Private Sector Offices
• Direct to state emergency management agencies
• Through professional organizations like NEMA, IAEM, ACP
• Through business organizations like U.S. Chamber of Commerce, Business Civic Leadership Council (BCLC), Business Roundtable, and Business Executives for National Security (BENS)
• Local Relationships maintained by Field associates
How we work in State & Federal EOCs
• WM Associate Physically Present
• Through Representative Organization
• Through Phone & E-Mail
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Our PartnersEducational Institutions
• Colleges with Emergency Management Programs– Internships– Collaboration
• Research Institutions– University of Louisiana Lafayette • NIMSAT (National Incident Management Systems and Advanced
Technologies)– New York University• InterCEP (International Center for Enterprise Preparedness)
– Florida International University• BCIN (Business Continuity Information Network)
• Business to Business / Community Involvement– Northwest Arkansas Community College• NWAERLR (Northwest Arkansas Emergency Response
Leadership Roundtable)
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Our PartnersPrivate Sector
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Progress
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Our PartnersCharitable Organizations
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Wal-Mart EOC
479-277-1001
Bryan Koon
479-204-8159