improving your communication skills workshop

16
ng Your Communi cation Skills (by Killing the Russian Mafia) Facilitator: Nicole Ferdinand, B.A (Hons), M.Sc, FHEA

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The workshop leader leads players through the Russian party game “Mafia” created in the USSR by Dimitry Davidoff in 1986, modeling a battle between an informed minority (the mafia) and an uninformed majority (the townspeople). Players are secretly assigned roles: mafia, who know each other, a doctor, a cop and also townspeople, who know only the number of mafia amongst them. In the game's night phase the mafia covertly 'murder' a townsperson. During the day phase, all of the surviving players debate the identities of the mafia and vote to eliminate a suspect. Play continues until all of the mafia has been eliminated, or until the mafia outnumbers the townspeople. As the game is played, players will discover their non-verbal communication skills, teamwork skills and also their observation skills.

TRANSCRIPT

Page 1: Improving your communication skills workshop

Improving Your Communication Skills(by Killing the Russian Mafia)

Facilitator: Nicole Ferdinand, B.A (Hons), M.Sc, FHEA

Page 2: Improving your communication skills workshop

Today’s Session

Brief intro

A bit on communication

The gameReflection

Page 3: Improving your communication skills workshop

• A series of experiences, including:

Communication is …

Page 4: Improving your communication skills workshop

A skillful communicator …• Has the ability to

competently use language and express information

• Can supply and extract information

• Is able to persuade• Makes him/herself

understood• Gets people to take

action and change behaviours

Page 5: Improving your communication skills workshop

Verbal Messages - the words we choose

Paraverbal Messages - how we say the words

Nonverbal Messages - our body language

Effective communication uses …

Page 6: Improving your communication skills workshop

Communication Barriers

SemanticEmotional/ Psychologic

al

Organizational

Page 7: Improving your communication skills workshop

Communication styles differ among …• Men and women• Youth and the

elderly• Different cultures

Page 8: Improving your communication skills workshop

Studies have found…

• Overall teenagers report preferring instant messaging and text messaging to face-to-face communication

• On the average, women talk about twice as much as men

Page 9: Improving your communication skills workshop

Communication Styles

Context Space

TimeInformati

on Flow

Adapted from: Hall and Hall, 1990

Page 10: Improving your communication skills workshop

The Game

• The Russian party game “Mafia” created in the USSR by Dimitry Davidoff in 1986

• A battle between an informed minority (the mafia) and an uninformed majority (the townspeople)

Page 11: Improving your communication skills workshop

Rules

• At the beginning of the game the narrator will hand out playing cards

• You must keep your card a secret from other players

• Cards will assign players identities as mafia, KGB, surgeon and comrades

• The game will have a night and day time

• During the night time phase of the game identities will be revealed but must be kept secret

• Eyes must be kept closed during the night

• During the day eyes will be opened and mafia will plot to kill and comrades will try to guess who the mafia are

Page 12: Improving your communication skills workshop

Let’s play!

Page 13: Improving your communication skills workshop
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Reflection• What were the barriers to

communication?• What differences in

communication styles have you noticed?

• Who is better at using non-verbal communication?• Men or women?• Older or younger people?• Western or Eastern cultures?

Page 16: Improving your communication skills workshop

Thanks for playing!

[email protected]

http://facebook.com/Ms.NicoleFerdinand

Nicole Ferdinand @evntmgt

For more information on how cultural differences and communication styles impact events management, get

my new book Events Management: An International Approach