IMPROVING THE ORGANIZATIONALMATURITY

I P E K S A H R A O Z G U L E R

P R O J E C T M A N A G E M E N T P R O F E S S I O N A L

Develop an integrated and continuously improving

organizational business process workflow, determine

the process risk(s), which may exist, identify the

appropriate control points, define manual processes

and automate them.

The following benefits are gained:

Improve process quality,

Improve customer satisfaction,

Continuous process improvement,

Reduce cost.

OBJECTIVES

WHY?The company's financial

In the global world, the organizations

should improve their organizational

maturity in order to:

Survive in the competitive environment,

Develop new products and/or services,

Improve the existing products and/ or

services,

Meet the customer requirements,

Increase customer satisfaction,

Employee loyalty.

The strategy of this project is to improve the organizational

maturity through developing organizational business process

workflow based on Capability Maturity Model (CMM), one of

the first of the models and developed by Software

Engineering Institute for software development.

“The model consists of the description of recommended

practices in key areas and the definition of maturity

levels.” (Rohrbeck, 2010, p.6)

STRATEGY

ROADMAPConduct kick – off meeting

Review the existing business process workflows

Assess the existing business process workflows

Determine the maturity of them as using the maturity

levels and checklist

Determine the target organizational maturity

Plan the project to achieve this

Manage the project

Achieve the target organizational maturity