Improving Public-Sector Productivity

APO’s Perspective

M. D. BhattaraiDirector, Research and Planning Department

Asian Productivity Organization

GDP Per Capita= Total GDP

Total Population

Total GDP Working Population

Working PopulationTotal Population

X=

Labor Utilization RateXLabor Productivity=

Labor Utilization Rates in Asia

Labor Productivity in Asia Compared to US

Contribution to GDP by sector in APO member countries

-The knowledge base, experience, and quality level of service providers

-Diverse customers

-Involvement of customers in the process

Challenges in enhancing productivity in the service sector

1 .Contribution to GDP

2 .Quality Services to Citizens

3 .Majority of APO Stakeholders

Importance of Public Sector Productivity: APO Perspective

1 .Policy, Governance, & Leadership

2 .System and Process

3 .Productivity Tools and Techniques

APO’s Focus on Public Sector Productivity

House of Quality for Public Sector

APO KM DEFINITIONKM is an integrated approach of creating, sharing and applying

knowledge to enhance organizational productivity, profitability and growth.

11

Cre

ateS

hare

Apply Identify

Store

OOUTCOMESUTCOMES

KNOWLEDGE KNOWLEDGE PPROCESSROCESS

AACCELERATORSCCELERATORS

People Processes

Leadership Technology

Quality

Profitability

ProductivityGrowth

TeamCapability

Org

an

iza

tio

na

l C

ap

ab

ilit

y Ind

ivid

ua

lC

ap

ab

ility

Learn

ing Innovation

Learnin

gInnovation

Societal Capacity

•Accelerators help to “accelerate” or propel and speed up the KM initiative in a public

organization .

•Four accelerators in the APO framework for public sector:

•Leadership•People •Processes •Technology

AACCELERATORSCCELERATORS

People Processes

Leadership Technology

13

•Refers to the knowledge development and conversion

processes

•Five stages in the knowledge process (ICSSA Model):

•Identify•Create•Store•Share•Apply

•Expected outcomes :•Individual Capability•Team Capability •Organizational Capability •Societal Capacity

•Leading to :•Productivity •Quality products and services•Citizens’ satisfaction•Growth

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Deploy

Discover

Design

Develop

Knowledge needs and gaps

are identified

Pilot KM projects

identified and designed

Implementation of pilot projects

Organization-wide

implementation

Productivity is a never-ending marathon .

The public sector very important in ensuring the well-being of nations and quality of life of their citizens

Productivity enhancement in the sector immediately frees scarce resources

Public-sector reform and improved productivity should be given top national priority .

Finally:

Thank you for your kind attention