improving patient flow
TRANSCRIPT
Hear practical advice from:
The benefits of attending:
Professor Peter CameronAcademic Director Emergency & Trauma CentreThe Alfred& Director, NHMRC CRE in Patient SafetyMonash University
Professor Cliff Hughes AOChief Executive OfficerClinical Excellence Commission, NSW
Professor David Ben-TovimDirector, Clinical Epidemiology and Redesigning Care UnitsFlinders Medical Centre
Professor Frank DalyClinical Executive, Four Hour Rule Program Health System Improvement UnitDepartment of Health, WA
Hear presentations from:Beth WilsonHealth Services Commissioner, VIC
Mike PervanSouthern Tasmania Area Health Service
Associate Professor Caroline BrandMonash University
Jane EvansDepartment of Health, VIC
Brenda AinsworthACT Health
Vanessa IentileQueensland Health
Glenda GorrieDepartment of Health, VIC
Associate Professor Hugh GranthamSA Ambulance Service
Brendan DochertySouth East Sydney & Illawarra Area Health Service
Julie-Anne BurgessAdelaide Health Service
Dr Chris MayRedland Hospital
Cath WhitehurstSouth Eastern Sydney & Illawarra Health Service
Peter MareeSouthern Tasmania Area Health Service
Professor Donald CampbellSouthern Health
Julie FaoroBarwon Health
Jill ButtyMercy Health
Plus an expert workshop with:
Jan ElliotFormally of SESIAHS, NSW Health & Oxfordshire Health Authority, UK
Uncover advanced strategies to manage patients within a whole of system approach
Learn best practice clinical audit strategies to balance efficiency and effectiveness
Assess which governance frameworks best support patient flow targets within local contexts
Hear case studies demonstrating how to effectively manage change processes and engage stakeholders along the patient journey
To Register ☎ 1300 316 882 1300 918 334 [email protected] www.improvingpatientflow.com
Researched by:
Endorsed by:
Workshop A Perfecting patient flow in hospitals: Understanding and controlling it better
Workshop BHow to embed the use of KPI’s at the frontline
Pre & Post Conference Workshops
15th & 16th February 2011, Mercure Melbourne Spring St, Melbourne
Whole system approaches for managing capacity & demand
Patient FlowImproving
Working together to improve efficiency
Waiting times in hospitals will always be a highly political issue. As
demand for acute services increases it is imperative that stakeholders along the continuum of care assess their impact on the system and engage in practice that will best improve patient flow.In April 2010 COAG highlighted the need to improve the delivery of timely access to healthcare through a series of National Access Targets. This national foregrounding of access has raised questions over how patients should be best managed to reach both efficiency and quality outcomes.
By exploring challenges and opportunities within health systems the Improving Patient Flow conference will debate strategies to best manage capacity and demand. It will present an opportunity for benchmarking against other areas and facilities across Australia as our presenters discuss how they have negotiated change, used targets and explored alternative models of care to achieve optimal patient flow.
Be involved in discussions on:
• Providing consistency and an enhanced interface across the continuum of care
• Evaluating strategies for managing front and back door obstacles
• Implementing frameworks for improved patient flow leadership through engaging clinicians and other staff
• Supporting a culture of innovation for ease of system redesign
Attend & you will learn:
• Techniques to support enhanced patient flow through strong clinical governance and leadership
• Best approaches for developing and implementing performance measures to support efficiency
• Strategies for improved coordination of care across the whole system
• Advanced methods for change management and building resilient systems
To Register ☎ 1300 316 882 1300 918 334 [email protected] www.improvingpatientflow.com
Who shouldattend?
Public & Private Hospitals
Federal & State Government Area & District Health
Services
Nursing
To registerfax back
the registration form to1300 918 334
or call our customerservice departmenton 1300 316 882
Ambulatory Services
Senior representatives of:
Who have specific interest in or responsibility for: • Patient Flow & Access• Clinical Redesign & Innovation• Outpatient & Inpatient Units• Emergency Departments• Surgical Waitlists• Clinical Operations or Clinical Policy
Media partners:
This education activity attracts 14 hours of Continuing Professional Development,
as per the College of Nursing CPD Program
Day OneTuesday 15th February, 2011
Website: www.improvingpatientflow.com
8.20 Registration, coffee & networking
9.00 Welcoming remarks from the Chair
Associate Professor Caroline Brand Associate Director, Centre for Research Excellence in
Patient Safety (CREPS) Monash University
Delivering holistic strategies for improved patient flow
9.10 Setting patient flow in a quality & safety framework
• Quality and safety systems: Patient satisfaction and costs of efficiency
• Role of senior leadership, including board and governance structures
• Review of international approaches
Professor Cliff Hughes AO Chief Executive Officer
Clinical Excellence Commission, NSW
9.50 Assessing in-hospital strategies for reducing ED pressure: Medical Assessment Units (MAUs)
• Designing MAUs to suit local contexts • Assessing the range of models across Victoria • Evaluating effectiveness of MAUs
Glenda Gorrie Manager, Medical Inpatients and Critical Care Program
Department of Health, VIC
10.30 Introducing a state-wide electronic diagnostic results acknowledgement system to streamline processes
• Understanding the environment • Simplicity is the key • Clinical engagement strategies
Vanessa Ientile Project Manager, Diagnostic Information Systems for Clinical Outcomes
Clinical & Statewide Services, Queensland Health
11.10 Morning tea and networking
Using clinical governance structures to support leadership
11.40 Demystifying differences between strategic, tactical & operational flow roles
• Deconstructing escalation within hospitals and health systems
• Disseminating best practice for improved patient outcomes
Brendan Docherty Area Manager, Access and Redesign
South East Sydney & Illawarra Area Health Service
12.20 Leading patient flow through the hospital executive
• Steering flow in hospital networks from the top down • Engaging clinicians in system redesign
Cath Whitehurst General Manager, Central Hospital Network
South East Sydney & Illawarra Area Health Service
1.00 Networking lunch
2.00 Best governance structures to meet four hour targets
• Four hour rule: Not just an ED solution • Increasing whole of hospital understanding to streamline
processes • Lessons learnt: What has and hasn’t worked during
implementation
Professor Frank Daly Clinical Executive, Four Hour Rule Program, Health System Improvement Unit
Department of Health, WA
2.40 Facilitating improved demand management through clinical leadership
• Improving performance in general medicine • Changing models of care
Professor Donald Campbell Director, General Medicine
Southern Health
Managing flow outside the hospital doors
3.20 Can ambulatory services avoid unnecessary hospital admissions?
• The role of Extended Care Paramedics (ECPs) in hospital avoidance
• Providing out of hospital services for chronic disease management, aged and palliative care
• Lessons learnt through ECP development
Associate Professor Hugh Grantham Executive Director, Clinical Services
SA Ambulance Service
4.00 Afternoon tea & networking
4.30 Out-of-hospital care models to reduce admission of chronic & complex conditions
• Mercy Health’s Hospital Risk Avoidance Program • Facilitating productive relationships between the hospital
and community • Reviewing HARP patients’ satisfaction
Jill Butty Manager, Quality and Safety Unit
Mercy Health
5.10 Enhancing system interface for improved patient journeys & more streamlined patient flow
• Understanding your impact on the system • Building productive relationships at the front and back
doors • Streamlining in-hospital interface
Julie Faoro Barwon Health
Associate Professor Hugh Grantham SA Ambulance Service
Cath Whitehurst South Eastern Sydney & Illawarra Health Service
5.50 Closing remarks from the chair and close of day one
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Day TwoWednesday 16th February, 2011
Early booking discounts apply – the earlier you book the more $$$ you save
8.20 Welcome, coffee & networking
9.00 Welcoming remarks from the Chair
Beth Wilson Health Services Commissioner, VIC
Practical solutions for advanced change management
9.10 Building resiliency into hospital flow structures & redesign processes
• Building resiliency in the face of ongoing restructuring • Embedding and sustaining improvement and process
redesign • Lessons learnt through restructures
Professor David Ben-Tovim Director, Clinical Epidemiology and Redesigning Care Units
Flinders Medical Centre
9.50 Overcoming challenges to develop innovative models of care
• Defining clinical scope and testing traditional boundaries of clinical groups
• Ensuring cost effectiveness • Lessons learnt from Australia’s first public nurse-led Walk-
in Centre
Brenda Ainsworth Executive Director, Health Performance Improvement Innovation and Redesign
ACT Health
10.30 Using redesign methods to promote capacity for change across health services
• Promoting strategic management across disciplines • Collaborative processes to implement redesign in health
systems • Whole of service view - 2C in health
Jane Evans Manager, Health Reform Programs
Department of Health, VIC
11.10 Morning tea & networking
11.40 Operationalising change management in hospitals
• How can you facilitate capacity building on the ground? • How does it fit in with conventional redesign work? • How to build and measure capacity
Peter Maree Manager of Innovation & Redesign
Southern Tasmania Area Health Services
12.20 Should targets drive improvement or should improvement drive targets?
Mike Pervan Southern Tasmania Area Health Service
Professor Peter Cameron The Alfred
Professor Frank Daly Department of Health, WA
1.00 Networking lunch
Balancing quality & efficiency in clinical audit processes
2.00 The role of the modern hospital: Why is emergency demand increasing?
• Understanding the underlying drivers of growth in emergency patient services
• Identifying potential solutions for future management
Julie-Anne Burgess Northern Area Director
Adelaide Health Service
2.40 How to use patient flow KPI’s to improve patient care
• Using targets appropriately • Assessing the relationship between targets and patient
outcomes • Maintaining focus on quality of care
Professor Peter Cameron Academic Director Emergency and Trauma Centre
The Alfred Director, NHMRC CRE in Patient Safety Monash University
3.20 Refining patient flow to reduce the cost of care
• How bad flow impacts on costs • Communicating cost factors of poor flow across the
hospital • Incentives to improve patient flow that decrease costs
Mike Pervan CEO
Southern Tasmania Area Health Service
4.00 Afternoon tea & networking
4.30 Understanding long term trends to better manage demand
• Use of predictive tools for long term diagnostics • Links between inappropriate demand management and
funding issues • Future perspectives on ED management
Dr Chris May Director, Emergency Medicine
Redland Hospital
5.10 Managing ‘Back Door’ targets to achieve optimal patient flow
• Monitoring relevant KPI’s that impact on LoS • Early management of patient trajectories and
patient/family expectations • Developing a skilled Patient Flow team
Julie Faoro Director of Access & Patient Flow
Barwon Health
5.50 Closing remarks from the chair and close of conference
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WorkshopsMonday 14th February, 2011Thursday 17th February, 2011
Early booking discounts apply – the earlier you book the more $$$ you save
Perfecting patient flow in hospitals: Understanding and controlling it betterPre-Conference Workshop Monday the 14th of February, 2011 9:00am – 4:00pm
Learn the fundamentals of successful patient flow with an internationally renowned workshop leader. This workshop presents an excellent opportunity for attendees to immerse themselves in leading thinking in regard to patient flow and prepare for the best practice strategies that will be delivered over the course of the conference.It will address the issue that hospital delay is not inevitable and that there is a need to recognise it as essentially a flow issue.
This workshop will cover: • Getting started • How to improve flow • Measures for success • Changes to systems• And the tools and resources needed in order to improve flow
An interactive session (the Dice Game) will demonstrate the impact of bottlenecks on flow. There will also be an opportunity for discussion on the 4 hour rule.
About your workshop leader:
Jan ElliotFormally Director of Clinical Access & Redesign SESIAHSDirector of Access, NSW HealthDirector of Access, Oxfordshire Health Authority, UK
Jan Elliot has had extensive experience as a Board Director in the NHS with her most recent responsibility being for patient access across a whole system. She was responsible for the modernisation agenda of services to ensure safe, timely access to services for all patients across the organisation. Jan also has the added value of a clinical background and holds an MBA and MA in Leadership. Her most recent previous positions have been Director of Emergency Access/Performance Director NSW Health and, prior to that, Director of Clinical Access and Clinical Redesign, SESIAHS.
Jan is passionate about the modernisation of public sector services to reduce waiting for patients across the whole spectrum of services.
How to embed the use of KPI’s at the frontline Post-conference Workshop B Thursday 17th February, 2011 9:00am – 4:00pm
Measuring KPIs is an integral part of continuous improvement. However, many KPIs intimidate front-line hospital staff. It is therefore important for hospital leaders to build their skills to successfully embed the use of performance indicators in their teams. Inversely, targets and measures must be carefully developed to ensure they are driving the ‘right’ behaviours for your hospital.
This workshop will tackle practical solutions to educate and engage hospital staff in developing and measuring performance indicators. It will teach participants how to lead behaviours for ongoing improvement of hospital processes.
Attend and you’ll learn• How to simulate and establish the right behaviours in your
hospital• How to demystify KPIs for frontline staff• Best practice accountability at the frontline• How to set realistic targets• How and where to display and review the data• The role of senior management
About your workshop leader:
Peter Maree Manager of Innovation & RedesignSouthern Tasmania Area Health Service
Originally from South Africa, Peter spent seven years in Ireland before moving to Hobart in mid-2007. Peter has a varied background with two graduate degrees, one in Sport Science and another in Nutrition and Dietetics from Cape Town University Medical School. As a teacher he specialised in developing leadership skills in children using outdoor activities.
Whilst in Ireland, Peter worked in the corporate medical nutritional business where he finished up as the National Sales Manager for a large multinational medical nutritional company. More recently, he has worked as a Dietitian in Aged Care before migrating into health care redesign. He now leads a small team of dedicated facilitators who work alongside the rest of the staff to lead improvements within the area health service.
Early Booking Discount:Save up to $500 when you
register and pay by 17 December 2010
Team DiscountsRegister a team of 3-4 – save 10% off the standard price Register a team of 5-6 – save 12% off the standard price Register a team of 7-8 – save 15% off the standard price
If you want to register a group, please call us on 1300 316 882 and we will coordinate your registration.
Only one discount can be used per booking. Delegates must be from the same company and booked at the same time.
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Registration PageConference: 15th & 16th February, 2011Workshops: 14th & 17th February, 2011
Website: www.improvingpatientflow.com
How To Register
Event Prices
Delegate Details
How To Pay
Team Discounts
Venue
Brochure Code:
CC*WEB
Online:www.improvingpatientflow.com
Tel: 1300 316 882
Email:[email protected]
Fax: 1300 918 334
Mail:Criterion Conferences Pty LtdPO Box R1478 Royal Exchange, NSW 1225
Register a team of 3-4 – save 10% off the standard priceRegister a team of 5-6 – save 12% off the standard priceRegister a team of 7-8 – save 15% off the standard price
If you want to register a group, please feel free to call us on 1300 316 882 and we will coordinate your registration.
Only one discount can be used per booking.Deletages must be registered at the same time from the same company.
Mercure Melbourne Spring St13 Spring StMelbourne VIC 3000(03) 9205 9999
Cancellations:Should you be unable to attend, a substitute delegate is welcome at no extra charge.The company regrets that no cancellations will be refunded, course documentation will, however, be sent to the delegate. For an event cancelled by Criterion Conferences registration fees are fully refundable.
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Patient FlowImproving
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