improving maintenance & reliability through cultural change

Improving Maintenance & Reliability Through Culture Change

Why bother with a course dedicated to

managing the process of

change

Copyright Stephen J. Thomas, LLC

Because you don’t want to

be part of the 80% of all

related change efforts that

fail.



Things About

Change That

You Need to

Know Before

You Begin

“There is nothing more difficult to take in hand, more perilous to

conduct, or more uncertain in its success than to take the lead in the

introduction of a new order of things, because the innovator has for

enemies, all of those who have done well under the old conditions, and

luke-warm defenders in those who will do well under the new.”

Niccolo Machiavelli

#1 Change

isDifficult


#2 -Recognition & Acceptance

There is No Magic Pill.


#3- Change is NOT a Project It is a Process

Time Time

Perf

orm

ance

ProcessProject

Beginning Beginning

No EndEnd

Degradation


#4 There is more below the surface!

TASKS


h

• Leadership• Work process• Structure• Learning• Technology• Communication• Cooperation• Recognition / Rewards

• Values• Role models• Rites & rituals• Cultural Infrastructure

The Components of Change

Strategic AspectsThe Eight Elements of Change

Organizational CultureFour Elements of Culture

Task-BasedChange


h

• Values• Role models• Rites & rituals• Cultural Infrastructure

#5 You MUST Address the Culture

Organizational CultureFour Elements of Culture

Task-BasedChange


You need to understand what culture change meansYou need to address

the elements of cultureand

You need to make certain that you have cultural alignment

Change Barrier

Dissatisfaction

Culture Change

Strategic Aspects

Task Based

#6 The Change Barrier


#7 Change is Generic

While the

interpretation of the

elements may differ

based on ethnicity

they still universally

apply


Task based

change is only

as good as

the

foundation on

which it is

built

Important Take-Away….


Course Content

• The Basics

• The Eight Elements of Change

• The Four Elements Culture

• Vision of the Future

• Assessment and Focus Groups

• The Web of Change

• Change RCFA

• Goal Achievement Model

• Roadmap of Change

• Addressing Resistance

Change Mgt Tool Kit


It isn’t an easy trip, but it is well worth

the journey

Implementing Change in Your

Organization


• Education– BS - Electrical Engineering– Masters - Systems Engineering and

Organizational Dynamics • Work Experience– 40 years reliability / maintenance in the petrochemical

industry– Staff and line management hands-on experience– Project management – systems implementations– Internal and external consulting – Training – US, Canada, Latin America, Europe (2012)– Seven books on change management and related subjects

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