improving employee performance by mirza yawar baig
TRANSCRIPT
Islamic Pluralism/Plural Cultures in Islam in South Asia
Improving Employee PerformanceMoving Beyond Traditional HRM Policies, Practices and Responses
Once upon a timeHuman Resources were called PeoplePeople had names and you spoke to them instead of reaching outManagers were also People and HR-Managers didnt existThats why they are called Good old times
Its about peopleAs long as you relate to people and not Human Resources you will be highly successfulMBA will get you a job but wont keep you in itPeople will
So what should we do?Ban the term Human Resource ManagementInstead focus on making friendsThink: How can I help them to develop themselves?Forget profit think People Profit will followLook in the mirror for proof
Quality will not be a differentiator but will become a basic requirement of businessTechnology, process information, any information is no longer exclusive to anyoneCustomers have become far more informed and demanding in terms of service qualityState of the marketplace
Founders are thinking long term about creating businesses that impact society at large CSR is another name for long term customer developmentDefinition of critical skills has shifted from technology savvy to winning and retaining customersSoft skills have gained importance as being critical to business and not just nice to have Indian Scenario
Critical Challenges before usManagement of changeMinimize bureaucracyHiring WinnersTraining for development
HR managers are the facilitators for this
Critical Challenges before usManagement of Change
Significant mindset shiftEntrepreneurial approachWillingness to find own answersAbility to deal with uncertainty
Critical Challenges Before Us2.Minimize Bureaucracy
To empower someone you have to disempower someone else. Let people decide their own matters.
Speed is and will continue to be a competitive advantage. Eliminate bureaucracy, empower frontline decision making and make all processes totally transparent and merit based.
E.g. Let people set their own leave; decide on training; form working groups9
Critical Challenges Before UsHiring Winners
Clarity of requirementBehavioral InterviewingMagnetic culture
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Critical Challenges Before Us3.Training Challenge
Value of speed and simplicityChallenges of creating transparencyLearning to give up some personal powerInteractively manage employee development
Only Thing that count in the world today:Quality people, highly focused on creating Value Addition for the Customer Quality Processes in all aspects of operation Message for us
Moment of TruthThat moment when a customer or a potential customer comes into contact with any aspect of your business and has the opportunity to form an opinion. ~ Jan Carlzon (CEO, SAS, 1981-94)
Challenges for the HR communityCreate a Winning Culture by building a shared Vision and align business processes to Organization Values to achieve itInformation about their own style and its effect on others, in order to minimize the negative impact of change.
Anticipating and forecasting : Help CEOs and managers to see around corners in terms of people requirements, expectations, investmentFinancial acumen to translate effect of HR initiatives in terms of business impact by increased revenue or profits not cost cutting
Challenges for the HR community
Create a competitive advantage through world-class HR processes and training programs, benchmarked against world leaders and recognized worldwideFocus strongly on driving performance through rewarding high performers, alignment of business processes and trainingChallenges for the HR community
Take the lead with technology: in a world of fast paced change nothing else gives a clearer message of power and effectivenessBuild a well-recognized brand for the function and yourself by shedding the staff image that exists, such that Annual Reports carry HR results like financial results and not the standard our people are our greatest resource.Challenges for the HR community
Global thinking, benchmarking with world class, contributing to world knowledge through publishing, public speaking and image buildingBecome role models and benchmarks for quality that others can aspire to
Challenges for the HR communityBecause people listen with their eyes
3 Critical Foci
QualityHiring right to achieve your business visionPayIf you pay peanuts you get monkeys. TrainingUse training as a tool to attract and retain the right peopleTreatmentTreat people with dignity and respect Focus on People
Quality ProcessesCreate the processes to build-in measurable quality in every product, service or interaction that you doOrganization LearningEnable, initiate, support, celebrate, and share learning in the organization at all levelsMechanisms of DiscontentBuild-in processes to enable, even enforce, continuous improvement by benchmarking and setting standards
Focus on Organization
Culture of ExcellenceLearn how to build a culture of excellence and understand that is not a tools but a skill issueQuality RelationshipsDemonstrate high integrity. There is no substitute for it.Quality CommunicationUse conflict as a means of creating better solutionsEncourage and practice openness, feedback and push-backFocus on Self
People work best when they love their workPeople stay on (voluntarily and happily) in organizations where they have a sense of learning, growing and being rewarded as individuals and collectively as a company.What does not change?Forget motivation just stop demotivating
People dont work for organizationsPeople work for other people
Examples of SuccessAbility to leverage in a hostile economyThe SAS storyAbility to work across boundaries General ElectricEntrepreneurial approach to business3M
The Essential RealityThe new brain-based economy is really like the old economy. Improvise, innovate, and anticipateEntrepreneurial Self-reliant. Dependent on our own skills and constant upgrading thereof.In the end you have Only Your Own Track Record.
Formula for success: Create Brand You
In the final analysis: It all matters everything that you do or choose not to do, communicates brand value and character.
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