improve your communication_skills
DESCRIPTION
cOMMUNICATION SKILLSTRANSCRIPT
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101 Ways to Improve Your Communication Skills
Presented by Catherine Jaggard
Reno, Nevada
January 10, 2006
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Objectives
• Communication• Techniques• Listening• Speaking and Listening• Speaking and Writing• General Tips
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Communication
• Speaking– Know what you want to say– Control Fear– Stop Talking and Listen– Think before you talk– Believe in your message– Repeat Major Points– Find Out what your Listener wants
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Communication
• Techniques– Define Acronyms– Reduce Jargon– Level Objections– Use Humor– Anecdotes and Stories– Ask for feedback– Increase your vocabulary
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Communication
• Techniques -continued– Eliminate Audible Pauses– Enunciate Clearly– Practice Pronouncing Words Properly– Exercise Tongue, Jaws and Lips– Make Eye Contact– Gesture
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Communication
• Techniques -continued– Pause– Speak more slowly– Speak faster– Vary Your Volume– Watch your tone– Record your voice
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Communication
• Listening– Prepare to Listen– Focus on the Speaker– Screen Out Distractions– Concentrate on the Message – Listen to Tapes while you commute
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Communication
• Speaking and Listening– Ask Questions – Avoid Daydreaming – Accept Accents – Use mind mapping– Interview – Complaints– Telephone
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Speaking and Writing
• Key Points– Write a Purpose Statement– Outline– Transfer Negative Emotions to Paper– Get to the Point– Explain Abstract words– Use Absolutes and Generalities Sparingly
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Speaking and Writing
• Key Points - Continued– Ask for what you want– Use active verbs– Use gender neutral language– Cite Source of Statistical Data– Illustrate with personal examples– Express Emotion– Keep it simple (KISS) Method
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Speaking and Writing
• Key Points - Continued– Paint verbal Pictures– Be Concise– Support Statements with Details– Watch Semantics– Quote Authorities– Consult Experts– Suppress emotion
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Speaking and Writing
• Writing– Keep a Journal– Take notes– Write personal Notes – Write Effective business letters– Use Short Sentences– Communicate online
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General Tips
• Reading– Read– Keep up with Current Events– Read Something Inspirational– Use the Internet
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General Tips
• Non Verbal– Presence– Give Nonverbal Cues– Check Your Posture – Dress Appropriately– Smile– Touch– Shake Hands Properly
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General Tips
• Attitude – Intend to Improve– Visualize– Be flexible– Be Likable– Commit to Being Truthful– Empathize– Don’t take yourself too seriously
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General Tips
• Attitude – continued– Eliminate Negative Feelings– Be receptive to New Ideas– Take Responsibility– Respect the Other Person’s Point of View– Recognize the Impact of Stress on
Communication– Be Real
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General Tips
• Attitude – continued– Check Your attitude
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General Tips
• Behavioral– Laugh– Use Good Manners– Recognize Manipulative Behavior– Recognize Condescending Manners– Avoid Words that Hurt– Change Abrasive Behavior– Handle Disagreements with Tact
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General Tips
• Miscellaneous– Organize Productive Meetings– Consider Experience Level– Understand the Importance of Timing– Present a Good Personal Image
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Questions
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