improve the quality of your live chats with customers
TRANSCRIPT
IMPROVE THE QUALITY OF YOUR LIVE CHATS WITH
CUSTOMERS
By
Ross Gilbert
www.live-chat-services4u.com
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected] 1
1.Visibility of the chat button.
• The chat button should be placed on your site in such a way that it should not get mixed up with other images.
• It has to be clear enough.
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www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
2.Customize your chat window.
• Your chat window should show the emphasis of your brand.
• It should go with your company color standards.
• You can include graphics, icons etc.
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www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
3.Prepare your staff well.
• Your live chat services staff should be well prepared to handle the operator panel.
• They should be efficient enough in multi tasking if they are handling phone calls as well.
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www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
4. Pages which bring in most queries need your attention.
• You will always have to be attentive towards the pages from which most queries or sales are being generated.
• Keep an eye on them as to what needs improvement.
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www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
5. Remind phone callers of the live chat.
• It is a good idea to keep reminding phone callers that you offer a live chat support system.
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
Presented By
Ross Gilbert
www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]
Working Hours – 9:00AM To 6:00PM
(EST US)
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www.live-chat-services4u.com
Phone – 773 455 6676
Email – [email protected]