improve real-time situational awareness at senior living facilities
TRANSCRIPT
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OpenTouch™ Notification Service
Improve Real-Time Situational Awareness at Senior Living Facilities
May 2015
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Notification Systems Challenges For Senior Living
INCLUDE
MOBILE DEVICES
IN THE
NOTIFICATION
SCHEME
MOVE FROM
TRADITIONAL
TECHNOLOGIES
TO INNOVATIVE
SERVICES
& USES
PROTECT
INVESTMENT
BY INTEGRATING
WITH EXISTING
SYSTEMS
3 3
Alcatel-Lucent OpenTouch™ Notification Service Connect Facility Alarms and Provide Multiple Notification Methods
ALCATEL-LUCENT
OPENTOUCH™ NOTIFICATION
SERVICE
Nurse call Fire
detection
Engineering
alert
Door
Alarms
Video surveillance
Building
management
Audio, text
notifications
Positioning
geolocation Social media
DECT/Wifi
handsets
SMS Smart
phones &
tablets
A L A R M S N O T I F I C A T I O N S
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Price competitive
Scalable
Application-rich
Easy to implement
Easy to use
Virtualized
Full software
Alcatel-Lucent OpenTouch™ Notification Service Key Benefits
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Solution Overview
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Facilitate Care for Dependent Persons
CareApp
Interact ive
telemedicine to
confi rm a d iagnost ic ( b l o o d p r e s s u r e … )
Direct phone cal l
to relat ives
Video cal l from
res ident to staff
Keep res idents connected
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Notification Scenarios
Assisted Living Environment
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Nurse call button
Smoke detector
Nurse panic button
Patient wandering alarm
Senior Living Environment Examples of Alarms in a Senior Living Facility Room
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Notification Scenarios
NURSE CALL
Escalation to a
supervisor
Resident calls
nurse.
Alarm is sent thru
the ESPA
interface
OpenTouch NS
checks nurse
calendar to identify
a nurse on duty
Available nurse/nurse group
is identified
and nurse acknowledges
the call.
Notification on the other
nurse sets is stopped.
In case of no
answer from
the nurse
Resident calls back
Nurse Call
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Notification Scenarios
EMERGENCY
NOTIFICATION
Push code button.
Alarm sent by a dry
contact interface
Automatic call with
urgent ring tone and with
acknowledgment to
several individuals
Conference call
if needed
Emergency
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Notification Scenarios
Emergency Conferencing
Phone call
with possibility to select the
alarm type
Automatic
conference call
Conference pre-announcement
via voice message broadcast
Acknowledgment by pressing a
key on the set
EMERGENCY
CONFERENCE
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Notification Scenarios
The Supervisor
from the real time console
triggers a resource mobilization
script
Automatic call
with message broadcast to a group
of nurses. Once a nurse
acknowledges the call, notification
on the other nurse sets is stopped
Resource Mobilization (Skill-based)
Automatic call
to a group of maintenance workers.
Once a worker acknowledges the
call, notification on the other sets is
stopped
Automatic call
to a group of
therapists…
EXPERTISE
MOBILIZATION
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Notification Scenarios
Door alarm sent by a
dry contact interface
Smart
APP
SIP cameras
provide
surveillance
capabilities
Alarm
notification
To smart phones
Geolocation and alarms
history on the supervisor
console
Intrusion/Wander Detection
INTRUSION/
WANDER
DETECTION
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Notification Scenarios Lone Worker Protection
Personal Alarm
sent from a DECT 500
(worker down)
Smart
APP
Alarm
notification
to a
Smartphone
Geolocation and alarm history on the
supervisor console
Alarm
notification
to personnel on
duty
LONE
WORKER
PROTECTION
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Notification Scenarios
MOTION
DETECTION
Motion detection
sent by an IP camera
Alarm notification
to a Smartphone
Visualization of the scene
from the Smartphone
Smart APP
Motion Detection
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