improve communication efficiency_with_ozeki_phone_system_xe
DESCRIPTION
This slideshow is intended to show how you can improve communication efficiency with Ozeki Phone System XE Windows-based VoIP PBX. It shows how work can be shifted from humans to machines and how this system works. You can also find out how you can make the most out of your communication system by getting feedback (such as delivery report, DTMF handling, automated calls, etc.) about your actions. If you have any questions or need assistance please visit our website at http://www.ozekiphone.com or send us an e-mail to [email protected].TRANSCRIPT
„
Improve
communication
efficiency with
Welcome to this video from Ozeki. This video provides some useful tips on how to make the most out of your communication system with Ozeki Phone System XE Windows-based VoIP PBX.
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Shift work from humansto machines
tip
1
”Shift work from humans to machines
= Send SMS automatically
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at a predefined date and time using your database
You only need to click on the ‘Send’ button in your SMS application and Ozeki Phone System XE will send your SMS automatically to the appropriate mobile telephone numbers.
”Shift work from humans to machines
= Make automated phone calls
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at a predefined date and time using your database
You only need to click on the ‘Send’ button in your VoIP application and Ozeki Phone System XE will initiate phone calls automatically to the proper telephone numbers.
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Get
feedbacktip
2
”Feedback in phone call
= use touchtone (DTMF) keypress
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for exploiting the benefits of an Interactive Voice Response (IVR) menu
Just build an IVR menu system into your PBX andautomate the handling of the customer queries using DTMF signals by saving time and money.
”Feedback in SMS
= get delivery report or reply SMS
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to find out if your (or your customer’s) message has arrived or not
Be sure that your SMS has arrived by receiving delivery reports.Let your partners know that you have got their messages by sending them an automated reply SMS.
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Act on
feedbacktip
3
”Act on feedback
= Store feedback in database
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With Ozeki Phone System XE you can store all your partners’ feedback in your database, providing a great way to react to them or analyse the results.
to convert incoming data into useful information
”Act on feedback
= Say ‘Thank you’ with an SMS
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After receiving an SMS it is a great opportunity to send back an automated reply SMS to the original sender to let them know you really appreciate their feedback.
to let your partners know you have received their valuable message
”Act on feedback
= Call somebody else automatically
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to transfer incoming calls to the most competent colleague
Handle incoming calls efficiently by building an IVR menu system into your PBX. This way, you can easily find out your partners’ needs and forward their call to the most appropriate operator.
All this is
possible with
OZEKI Phone System XE
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„Downloa
d
it NOWwww.ozekiphone.com
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